Like most, I avidly read the reviews to find the perfect place to vacation and was impressed by the number of great reviews the EDR received. We were not disappointed the place is paradise and we will definitely return next year. I can't believe the bad reviews they must have been staying somewhere else!
We visited the EDR the first week in September and had the best vacation ever. My husband and I are originally from the UK and it was great to find us in a largely European resort. If you like a fairly small resort, adults only, with a friendly atmosphere and want to relax and be pampered this is the place for you.
Rooms - We had an oceanfront suite and the room and bathroom were a good size and very clean. The jacuzzi tub is wonderful after a day at the beach and the bubble bath they supply smells great. A few things in the room were in need of a little maintenance (light fitting in the bathroom was loose and a small damp patch on the wall probably from next doors Jacuzzi), but nothing that affected our stay and we were not in the room a lot to notice. The maid service was good and our room was cleaned, towels resupplied, sheets changed and bed made every day. They come at various times during the day so if you want your room done early just leave the sign on the door. There is a slight smell to the back of the property sometimes, but I think itwas just swap and jungle smells. It never offended us to the extent some reviews are saying and if I had not read about it I probably wouldn't have noticed it.
Service - All the staff at the EDR are friendly, helpful and the majority speak English (our Spanish is minimal, but when in Mexico you should try - they found our attempts amusing, which added to the fun). Our special thanks for making our stay memorable and fun go to Raul at Jo Jo's and Pedro at the beach bar. The service and attention to detail was great, yes sometimes service was a little slow, but you are on vacation and when sat looking at the wonderful view do you really want to be rushed? I much prefer to take an hour or two over a 3 course a la carte dinner and know it has been prepared and cooked to order just for me. Gratuity is included in the all-inclusive package, but we took about $50 US in dollar bills and tipped the best waiters, barpersons and maids. These guys all worked so hard to serve they deserved a little extra.
Food - The food was excellent and the portions were just right. Living in the USA means you get use to large portions, but the portion size meant we could enjoy all three courses including the yummy desserts. We tried all the restaurants except the Italian which we get too much of at home so wanted a change. Our favorites for dinner and lunch were Jo Jo's and the Oriental, and breakfast at La Isla is best - try the eggs benedict. As always it depends upon your taste, but even the pizza's (which we had for lunch a couple of times) from the woodfire stove were excellent. From the reviews I have read it sounds like the people who complained about the food had very specific requirements and wanted food exactly like they have at home!
Beach - We had an oceanfront suite and the view of the beach and sound of the waves from our balcony were so enjoyable (Warning - careful not to lock yourself out on your balcony, if you shut the patio door your on your own until you can flag a passing golf cart! I hadn't even over indulged on the cocktails). Most mornings we would take a couple of slices of bread from breakfast to the beach and feed the fish, wade in to your waist by the pier and you will be surrounded they will take it right out of your fingers. The sandbags look slightly like beached whales, but make excellent seats when you are out snorkeling around and an abundance of sealife lives under and around them. A staff member tells me the sandbags are there to keep and add to the sand on the beach and that in a few years any remaining rocks and coral will be covered. We went to the beach every day and always found a place in the shade to relax and read there are plenty available and you only have to get up early to reserve one of the curtained cabanas.
Bars - the service and the drinks are excellent. We frequented the beach bar at night and the health bar (non-alcoholic) during the day. At the health bar the tropical smoothie was our favorite and the strawberry daiquiris were to die for. (By the way all the water and ice is filtered so spin the wheel and have as many cocktails as you like). My husband is a beer drinker and said the beer at the bars was good, but the tecate in the mini bar was not.
Xel-Ha is wonderful and if you like snorkeling this is the place to go. We did not do the Tulum tour but spent the full day at Xel-Ha. It took about an hour to get there but the place is teaming with sealife. It is like finding Nemo we even saw a few stingrays. The caves were really interesting, but be prepared for the cold water inside. Tip - you need deposits for your snorkel gear, towel and locker so bring about $50 US or equivalent with you. Also you will need some nature friendly sun tan lotion which you can purchase there. Finally you should definitely take an underwater camera, as your friends will not believe you.
We will definitely be back next year for another wonderfully relaxing week at our new found heaven. Thank you to everyone who made our stay so great.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale
- El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico