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“Beautiful resort!” 4 of 5 stars
Review of El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
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40% off room rate
Ranked #2 of 10 Hotels in Playa Paraiso
Bel Air, Maryland
1 review
2 helpful votes 2 helpful votes
“Beautiful resort!”
4 of 5 stars Reviewed July 3, 2014

I was not sure what to expect; however, this was a beautiful resort with delicious food! I have stay at many all inclusive resorts, but this one was the best with the quality of food. The service was excellent, everyone was very friendly and always asked if we needed anything. Our room was nice; however, it smelled like strong cleaning products when we walked in. I immediately called the front desk and they took about an hour to send someone to fix this issue by spraying it with the beautiful natural smell that they had when you first walked into the front desk. There are many different pools as well as a nice beach. This is a great place to stay if you are traveling for a romantic get a way or if you want to just get away with friends. I would definitely return back to this place. I took my boyfriend there for his birthday and when we returned they decorated the room in balloons, left a cake and champagne there for us with towels that looked like a birthday cake and flowers all over the room. I would recommend this place to anyone who wants to get away to a beautiful place !

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear katarinav87,
I am so glad to know that you had a wonderful time for your boyfriend’s birthday and that you were able to celebrate this special occasion. I do apologize for the smell in the room, i see it was taken care of by our exceptional staff.
Thank you for your kind recommendations.


Sincerely
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,101 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,564)
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English first
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 3, 2014

This is our send time to the resort and we had a blast. Perfect resort for couples to relax and romance. I would recommend this resort to everyone. Everything great accept for some of the waiters' service.
Good: amazing good and best part of the hotel. Portions are small but you can order many appetizers. I like the small portions because you get to try a variety of things. Cocotal was great for breakfast, something for everyone. Really loved Jojo's for lunch. It's great eating by the beach and the catch of the day is delicious (request the Mexican sauce that goes with the fish it's delish) calamri,tuna and quesadilla s were great too. Dinner was great at the Mexican resturant,Kampai.
Service:
Everyone is so friendly and makes you feel welcomed. Shout out to our concierge Perla and Amy at building 16 who were so helpful and friendly. The waiters were hit and miss at the restaurant. We had a terrible waiter at ditalia casitas and overall service was unfriendly there. But we had amazing service from our amigo Efrain at cocotal and jojos. He was so fast and made anything happened for us. We would specifically ask for his table just for his service and positive energy. Alex at cocotal and Jojos was also great and very friendly. Jojos bar had the worse service and one guy told my husband he had
no wine while the other bar tended handed me wine(didn't like that).
Drinks: anything u can want they have. Loved the mango margireta.
Rooms: comfy and great ac. Very clean.
Resort: clean and we'll maintained.
Beach: nice beach but not the best. Hate the sandbags but water is a beautiful color and clear. Don't need to snorkel to see the fish right at the shore. Beach is a bit rocky.
Pool: we stayed at the island pool loved the music and it was nice.
Entertainment: shout out to christiano who was a lot of fun. We did the bike tour and we enjoyed the entertainment. Night shows were fun. We saw the pop star show and circus, both entertaining!
Spa: we had the sky massage on beach. Nice but pricy don't think I will pay this much again.
WiFi is 12 dollars a day and we had good service where we stayed building 16. Great location.
Overall we had a blast

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear samiazar4,
Thank you for your recent review, we appreciate your kind words to all the staff that you were so kind to mention, i am aware of the impression the sand bags can cause. But I can assure you that it is for a great cause and one of the reasons we have so many fish around the area. I am glad to know that this did not merge your vacation and to keep you from enjoying the rest of the facilities, exquisite food and drinks.
We hope you would return to visit very soon.

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 1, 2014

This was our 3rd trip to El Dorado Royale. Property was emaculate as always. Staff very friendly and helpful. Great week! The only negative was being approached by the concierge on our 2nd day telling us we needed to schedule a "update" meeting on the resort. As a member who receives multiple emails weekly I see no reason for this meeting other than Exotic travel trying to upsell me something. The concierge also called several times trying to schedule this meeting. We love the resort but do not want to be bothered with sales people while on vacation. If i want info on something......I will ask.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 3, 2014
Dear valued member,
Thank you for your wonderful review and kind words, I enjoyed reading your review. I'm very proud of each and every employee at the El Dorado Royale.There is no better reward than to receive such comments from our Exotic members. I appreciate your feedback your comments have caused great concern to us and the Executive Management of Exotic and a meeting taken place specifically to discuss the issues mentioned. Within this meeting we reviewed the comments you have mentioned. Following the topic about the invitation received from the concierge of Exotic, we would like to inform you that Exotic is a professional company. The guests are invited to an information meeting, it is at the discretion of our guests to accept or decline the invitation
If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch.

Sincerely
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Albany, Ohio
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 1, 2014

We decided to get married at El Dorado and I must say that it was a quick and painless event. The staff was amazing, very polite and went out of their way to make sure we were happy with everything. The food for the reception was top notch.

We spent an additional 4 days at El Dorado and we had a very enjoyable time. The staff is very polite and helpful. The food was good with many options for breakfast, lunch and dinner. The romantic beach dinner was amazing. We made many friends by hanging out at a small pool behind the La Isla restaurant. The main pool really wasn't our thing. Too many activities going on when we only wanted to relax.

We are already talking about when we want to go back. Probably to celebrate our first anniversary.

Room Tip: We were very happy with our junior suite. We had others upgrade to swim ups in our wedding party and...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 3, 2014
Hola Mr. Robert C,
Congratulation to you and your new Mrs.!
A magnificent wedding it is definitely our specialty, we thank you for your comments and the opportunity the appreciation of our work to make of this special day a dream come true. We recommend visiting Las Fuentes pool on the other side of the property for a much quiet atmosphere on your next visit to our property. We really hope you can join us again.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014 via mobile

El Dorado Royale was amazing! The food was great and the atmosphere was luxurious. The only downfalls were expensive spa prices and the artificial reefs. Other than that it is worth while. We will definitely consider coming back for our next vacation.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 3, 2014
Dear LBroz,
Thank you for visiting us at El Dorado Royale Resort & Spa, and we appreciate your contribution with a five star rating. We look forward to welcome you back soon.

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014

We had the most amazing honeymoon at this resort. Everything was very clean, food was beyond delicious, and the staff couldn't be more helpful without being pushy! We had the greatest bartender of the entire resort, thank you Guillermo for making it so wonderful! He was even able to give us some excellent suggestions on where to eat when we went out to playa del Carmen. Both of us spent most of the time in our bathing suits. It is recommended that you wear a shirt or cover up waking a round the resort, honestly I would have felt silly not. Dress for the evening various but I felt most comfortable in dresses while my husband wore dress shorts and polos or button downs.

There are a ton of activities going on all the time, however we chose to stay towards our room and a little more secluded which was amazing. We did get a massage on the beach which was worth it just to lay and hear the waves, not my best massage but the ocean view made up for it. We also snorkeled on the resort and thought that was pretty cool. The only other activity we participated in was the fire show, interesting but short. Bonanza ranch is on the property but considered an excursion. We loved the horses and swimming in the cenote. Only problem, so many bugs! Even though they give you bug spray bring more!

As far as food goes we highly suggest going to Santa Fe grill for breakfast and dinner. JoJos is good for lunch but a little disappointing for dinner, plus the bartenders there are not as friendly. Kampia was excellent for dinner. We ordered a lot of room service and ate on our porch. Where ever you eat always order more than you think you would normally because portions are very small.

We would go back in a heart beat and swear it is worth every penny!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Travelgirl1502
Thank you for recounting your experience in such vivid detail. You clearly have a keen eye – for spotting wildlife, style & aesthetics, customer service – and I am thrilled that you loved everything you laid eyes on.

I am sure that many of our trip advisor fellow readers will definitely appreciate your recommendations and suggestions.

We hope the memories of El Dorado Royale stay fresh in your memory always – though we hope and look forward for your visit once again in the near future.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2014

We are totally not resort people! However, we would return to this place in a heartbeat. Everything about this place is perfection. We loved every minute of our stay and highly recommend this property.

Room Tip: All rooms are beautifully appointed. It would depend on your budget which type you would choose. No...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Mary M,
thank you for your post, We look forward to welcoming you again here at El Dorado Royale, a Spa Resort by Karisma.

Best Regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Paraiso
#2 Romantic Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Business Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico

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