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“Honeymoon” 5 of 5 stars
Review of El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
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Ranked #2 of 10 Hotels in Playa Paraiso
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Honeymoon”
5 of 5 stars Reviewed July 1, 2014

We had the most amazing honeymoon at this resort. Everything was very clean, food was beyond delicious, and the staff couldn't be more helpful without being pushy! We had the greatest bartender of the entire resort, thank you Guillermo for making it so wonderful! He was even able to give us some excellent suggestions on where to eat when we went out to playa del Carmen. Both of us spent most of the time in our bathing suits. It is recommended that you wear a shirt or cover up waking a round the resort, honestly I would have felt silly not. Dress for the evening various but I felt most comfortable in dresses while my husband wore dress shorts and polos or button downs.

There are a ton of activities going on all the time, however we chose to stay towards our room and a little more secluded which was amazing. We did get a massage on the beach which was worth it just to lay and hear the waves, not my best massage but the ocean view made up for it. We also snorkeled on the resort and thought that was pretty cool. The only other activity we participated in was the fire show, interesting but short. Bonanza ranch is on the property but considered an excursion. We loved the horses and swimming in the cenote. Only problem, so many bugs! Even though they give you bug spray bring more!

As far as food goes we highly suggest going to Santa Fe grill for breakfast and dinner. JoJos is good for lunch but a little disappointing for dinner, plus the bartenders there are not as friendly. Kampia was excellent for dinner. We ordered a lot of room service and ate on our porch. Where ever you eat always order more than you think you would normally because portions are very small.

We would go back in a heart beat and swear it is worth every penny!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Travelgirl1502
Thank you for recounting your experience in such vivid detail. You clearly have a keen eye – for spotting wildlife, style & aesthetics, customer service – and I am thrilled that you loved everything you laid eyes on.

I am sure that many of our trip advisor fellow readers will definitely appreciate your recommendations and suggestions.

We hope the memories of El Dorado Royale stay fresh in your memory always – though we hope and look forward for your visit once again in the near future.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,954 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,505)
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Saint John, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014

We are totally not resort people! However, we would return to this place in a heartbeat. Everything about this place is perfection. We loved every minute of our stay and highly recommend this property.

Room Tip: All rooms are beautifully appointed. It would depend on your budget which type you would choose. No...
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Mary M,
thank you for your post, We look forward to welcoming you again here at El Dorado Royale, a Spa Resort by Karisma.

Best Regards
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elko, Nevada
1 review
5 of 5 stars Reviewed July 1, 2014

This was our fourth stay at El Dorado Royale in 6 years. We love that there is always something to do if you want to do something, or just relax if that is what you choose to do at that moment, and night-life every night, unlike any other resorts we have stayed at in the Cancun/Riviera Maya area. The staff are always very accommodating. Will continue to visit and highly recommend it!

Room Tip: There is not a bad room at this resort!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear repeating guests,

It has been really nice reading your detailed review on your recent holiday at El Dorado Royale, a Spa Resort by Karisma.
We heartily appreciate your kind words.
Hoping to receive you again in sunny at El Dorado Royale, a Spa Resort by Karisma,

Kind regards,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
1 review
4 of 5 stars Reviewed July 1, 2014 via mobile

My husband and I stayed here for our honeymoon and loved it. The resort was gorgeous and food was amazing I didn't want to leave. I would recommend a swim up room and skipping the timeshare presentation. My only complaint is the nightlife we never got to see one show because it was always full even when we went 30 mins early we still had no chance. Final tip is they have premium liquor but if you don't specifically ask for it you get the cheap stuff. We figured that out the last night which was kind of a piss off. We had the honeymoon package so we got the candle lite dinner which was Amazing and the massages as we'll they are ridiculously priced in my opinion but so worth it.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Anastasia Z,

We have had a great pleasure reading your review.
Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff.
Looking forward to receive you, once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation,

Sincerely,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 1, 2014 via mobile

The only thing I would change would be the problem we had checking out. The guy checking us out gave us a total of over $600. US Dollars. We knew we had not spent that much. It seems that we were charged for a massage that we "no showed" That was a huge mistake b/c we only made one appointment for one massage and we went at that time. Carlos (concierge) at check in made us the appt. and apparently made it for a different day. They took us in when we went although they didn't have us down. Then charged us for both appointments. We were able to get it straightened out, but it did leave a lasting bad taste when we left. We had wonderful service from Zully and Angelita. Also, got to know Danny and Christian and love them as well. Great trip overall.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Dehlia C,:

My most respectful greetings to you from sunny Mexico.
Much to our regret you show unsatisfied with services received at our resor upon check out.
I would like to thank your valuable comments since they allow us to identify our improvement opportunities and put immediate corrective actions into practice.

Thanks once again and we hope to see you again to get a new opportunity

Kindest regards,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 1, 2014 via mobile

We came last month for a wedding and everything was awesome! The rooms were clean and setup nicely. Swimming pools were all around and the bartenders had no problems making drinks. Restaurants made each dining experience memorable.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Valued Guest,

Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma.

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blantyre, Scotland, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 1, 2014

The atmosphere at El Dorado Royale is fabulous. My husband and I stayed in the Sensi Mar section which was a little quieter with it's own quiet pool. The whole resort is immaculate and nothing is ever too much trouble. The staff are outstanding and go out of their way to be helpful and are always smiling. The food is amazing wherever or whenever you go and there is such an amazing choice. Entertainment at night is also very good. We had a great time and would highly recommend it to anyone.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear friends from United Kingdom

It has been a great pleasure to receive your warm review describing your most recent vacation at our premises.
It shows it´s your heart speaking.
We thank your compliments to our staff, services, facilities and atmosphere and I hope you give us the honor of another visit pretty soon.
Looking forward to welcome you again for another memorable holiday,

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#2 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico

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