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“Wonderful Vacation” 5 of 5 stars
Review of El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
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Ranked #2 of 10 Hotels in Playa Paraiso
New Brunswick, Canada
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful Vacation”
5 of 5 stars Reviewed July 1, 2014

We are totally not resort people! However, we would return to this place in a heartbeat. Everything about this place is perfection. We loved every minute of our stay and highly recommend this property.

Room Tip: All rooms are beautifully appointed. It would depend on your budget which type you would choose. No...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Mary M,
thank you for your post, We look forward to welcoming you again here at El Dorado Royale, a Spa Resort by Karisma.

Best Regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,960 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,882)
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English first
Elko, Nevada
1 review
5 of 5 stars Reviewed July 1, 2014

This was our fourth stay at El Dorado Royale in 6 years. We love that there is always something to do if you want to do something, or just relax if that is what you choose to do at that moment, and night-life every night, unlike any other resorts we have stayed at in the Cancun/Riviera Maya area. The staff are always very accommodating. Will continue to visit and highly recommend it!

Room Tip: There is not a bad room at this resort!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear repeating guests,

It has been really nice reading your detailed review on your recent holiday at El Dorado Royale, a Spa Resort by Karisma.
We heartily appreciate your kind words.
Hoping to receive you again in sunny at El Dorado Royale, a Spa Resort by Karisma,

Kind regards,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2014 via mobile

My husband and I stayed here for our honeymoon and loved it. The resort was gorgeous and food was amazing I didn't want to leave. I would recommend a swim up room and skipping the timeshare presentation. My only complaint is the nightlife we never got to see one show because it was always full even when we went 30 mins early we still had no chance. Final tip is they have premium liquor but if you don't specifically ask for it you get the cheap stuff. We figured that out the last night which was kind of a piss off. We had the honeymoon package so we got the candle lite dinner which was Amazing and the massages as we'll they are ridiculously priced in my opinion but so worth it.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Anastasia Z,

We have had a great pleasure reading your review.
Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff.
Looking forward to receive you, once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation,

Sincerely,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 1, 2014

The only thing I would change would be the problem we had checking out. The guy checking us out gave us a total of over $600. US Dollars. We knew we had not spent that much. It seems that we were charged for a massage that we "no showed" That was a huge mistake b/c we only made one appointment for one massage and we went at that time. Carlos (concierge) at check in made us the appt. and apparently made it for a different day. They took us in when we went although they didn't have us down. Then charged us for both appointments. We were able to get it straightened out, but it did leave a lasting bad taste when we left. We had wonderful service from Zully and Angelita. Also, got to know Danny and Christian and love them as well. Great trip overall.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Dehlia C,:

My most respectful greetings to you from sunny Mexico.
Much to our regret you show unsatisfied with services received at our resor upon check out.
I would like to thank your valuable comments since they allow us to identify our improvement opportunities and put immediate corrective actions into practice.

Thanks once again and we hope to see you again to get a new opportunity

Kindest regards,
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 1, 2014

We came last month for a wedding and everything was awesome! The rooms were clean and setup nicely. Swimming pools were all around and the bartenders had no problems making drinks. Restaurants made each dining experience memorable.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear Valued Guest,

Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma.

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blantyre, Scotland, United Kingdom
2 reviews
5 of 5 stars Reviewed July 1, 2014

The atmosphere at El Dorado Royale is fabulous. My husband and I stayed in the Sensi Mar section which was a little quieter with it's own quiet pool. The whole resort is immaculate and nothing is ever too much trouble. The staff are outstanding and go out of their way to be helpful and are always smiling. The food is amazing wherever or whenever you go and there is such an amazing choice. Entertainment at night is also very good. We had a great time and would highly recommend it to anyone.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear friends from United Kingdom

It has been a great pleasure to receive your warm review describing your most recent vacation at our premises.
It shows it´s your heart speaking.
We thank your compliments to our staff, services, facilities and atmosphere and I hope you give us the honor of another visit pretty soon.
Looking forward to welcome you again for another memorable holiday,

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 1, 2014

My husband and I went to El Dorado Royale to celebrate our honeymoon. We registered through Karisma's honeymoon registry to receive hotel credits for the spa, etc. When we checked in they had no record of our registry, and we spent about an hour arguing with them until they informed us we have to check with the accounting department, which was closed. When we got to our room the staff forgot to set up the honeymoon suite and we were missing our stocked mini fridge (when we called the reception, they promptly brought it in, and the following day they added the honeymoon banner, rose petals, flowers, etc). The next morning we went back to the reception and they finally "found" our credits but told us we could ONLY use them at the spa (even though the credit voucher said we could use them for wifi, bottles of wine billed to the room, etc). After another hour of arguing and talking to managers they apologized and said that yes we can use it for anything billed to the room. The resort itself is absolutely perfect and the food is divine. When we checked out at the end of the week they told us that we couldn't use our honeymoon credits to pay for the 10% spa service fee, taxes, or gratuities we added (they did NOT tell us this during the week, nor did the credit voucher have any fine print that said this) - we ended up with around $200 leftover in resort credits the day we checked out...it was very frustrated that they start and end of our trip involved this registry mixup, and the staff did not seem educated at all on their own hotel's honeymoon/gift registry. Other than this, our stay was delightful.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, a Spa Resort by Karisma, responded to this review, July 4, 2014
Dear friend DevonOL

We very much appreciate your review which points out some interesting matters.
We understand your experience was not exactly perfect due to misunderstanding with the credits but you can be certain that all your comments will be taken into consideration.
Continuously improving our performance in all areas is our main task.
Thank you so much for your contribution.

Best Regards,
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico

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