We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Gourmet Inclusive, it sure is” 5 of 5 stars
Review of El Dorado Royale, a Spa Resort by Karisma

Save Saved
You added El Dorado Royale, a Spa Resort by Karisma to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
El Dorado Royale, a Spa Resort by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
Up to 30% Off + Credit
Ranked #2 of 10 hotels in Playa Paraiso
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Gourmet Inclusive, it sure is”
5 of 5 stars Reviewed January 3, 2013

Stayed for 2 weeks in Aug/Sep and although there was a little rain, the hotel was amazing - Myself and my partner have never experienced anything like the food they offer at the hotel. Breakfast, lunch, dinner and room services were almost too good. Drinks in the Martini and Bellini bars were also good. Lots of entertainment in the evening, although, some was a little repetitive. Beach was stunning and finally, lots and lots of day beds. Would definitely return again and again...

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review, January 4, 2013
Many thanks for sharing such a wonderful comment . I enjoy reading all reviews posted on trip advisor and take notice of all feedback left by our guests. I'm very happy to hear that you had an excellent stay and enjoyed all the Gourmet delights; we have a great food and Beverage team with amazing creative flare.

On behalf of all the staff here at the El Dorado Royale , thank you again and we can't wait for you to return to enjoy yet another amazing vacation with us.


Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,730 people have reviewed this hotel

Traveler rating
    3,822
    1,088
    380
    274
    166
See reviews for
214
3808
44
82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,412)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lincoln, Nebraska
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2013

My wife and I just got back from our honeymoon at the El Dorado Royale (12/25/12-01/01/13). It was easily the best vacation that we have ever had. Our trip almost started out as a complete disaster due to a error by the airline (cancelling our seats) which we found out about 20 minutes or so before the flight took off. We booked through a travel agent at Executive Travel, Scott Glaser, who saved our honeymoon. Not only did Scott get us a great deal before on the honeymoon he fixed all the problems by booking us out on a different flight on the same day. He took time away from his family on Christmas morning to completely remedy this situation. To make up for the Airline's error Scott even paid for an excursion for us to go to Tulum, Paradise Beach, and Cenote diving. Needless to say, we will never use a different travel agent again, and if you are booking a trip I highly recommend requesting Scott Glaser at Executive Travel.

As for the Eldorado Royale, it met all of our needs and more. First, the all inclusive package was a great way to vacation, especially at a place with so many good restaurants. The resort had so many restaurants it was difficult to sample them all (the only place we didn't eat was Fuentes). The food at this place is top notch. Note: Some of the restaurants are five star quality and that means the portions are a little smaller. So if eating at D'Italia, or Kampai make sure to order several appetizers and desert too. (Don't be shy it is all inclusive.) If you still are hungry just order room service (24 hours a day inclusive) when you get home from one of the many great bars.

The entertainment: Fantastic, we were able to see several shows and the staff and the acts are very high quality. Our favorite was the Michael Jackson show. Also, if you ever can go to the Royale on New Years Eve, you are in for a treat. Multiple live bands, a mini carnival, dance floor, bull riding. It was amazing.

The Service: The staff at the hotel met all of our needs, every question we had was answered promptly. The wait and bar staff was friendly and much better than any we have experienced in the United States. Hint: Tip the waiters, maids and bar staff. Yes, this is an all inclusive place you are not required or ever pressured to tip. If you do though, your drinks will be little better, your food will come out a little faster, and you will get even better towel origami creatures left on your bed. The staff here is great, tip them and they will be the best you have ever had.

The Excursions: We went on two excursions. A trip to Cancun, shopping in the market, malls, and Tequila tasting after going to the famous Senor Frogs. We went through Odyssey travel and Jesus (located at the El Dorado Royale) for this excursion. Jesus is the greatest, he takes customer satisfaction very seriously. If there is something you want to do or buy in Mexico, Jesus will get it done. The second excursion was through Lomas (the one our travel agent covered) and was to the ruins at Tulum, Paradise Beach, and Cenote diving. We loved this excursion. Tulum should be on every person's bucket list.

The Beach: If there is one thing at the resort that should get less than a 10/10 it would be the beach, but the beach still gets a 9/10. Many people on here have complained about the artificial reefs (sandbags) on the beach but we loved them. The fish seem to congregate around them which makes snorkeling on the beach a blast. The only thing that may lose a point here is that there are some areas in the water that are a little rocky, but I am told this is not uncommon. It isn't everywhere, and it wasn't a big deal to us but if you have super sensitive feet you may think about packing some water shoes or sandals that you can strap to your feet.

We want to thank everyone at the El Dorado Royale, our Travel Agent Scott Glaser, and our travel adviser Jesus for making our honeymoon one to remember.

Room Tip: Get a room by the beach so you can see and hear the beautiful ocean from your room!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review, January 4, 2013
Thank you for a wonderful review, I'm so happy to here that we, at the El Dorado Royale , along with your travel agent , scott, were able to give you with the best Honeymoon ever , providing you with memories that can be treasured for many years to come.

Its very warming to read your comments and I'm gald that you were at the El Dorado Royale to welcome in the new year and enjoy the celebrations.

I hope that you will return again in the future, maybe for your 1st anniversary, so you can relive all those wonderful memories of your beautiful honeymoon

Thank you again

Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton Ab Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

My husband and I bought an Exotic Travel Club Membership about 8 yrs ago. We went for the presentation with absolutely no intention of buying anything but soon found out it was perfect for us and our travels. We have used it at least once a year and sometimes twice. Their resorts may be 5 star but they are way nicer than any other 5 star we have ever stayed at. The service and restaurants have always be absolutely amazing. We decided to use the explorer side of the membership this year and are going to Hawaii in April. We exchange on of our Exotic Reosrt weeks for a condo in Hawaii. Regular room night at this resort is $350.00 for the least inexpensive room and I only had to pay the exchange fee, Under $200.00 for the whole week. This part of the membership is where you get your best value but I still absolutely love going to the Resorts in th Mayan. We have taken family and friends with us many times and they love it too.
They have a friends in paradise part to the membership that we can send friends and family at 50% off any time of the yr. We always go when the rates are lower instead of peak season and collect air miles for our flights. We end up with some really great prices. They are very high end resorts so we expect to pay a little more but is is worth it. You always get what you pay for.
We have stayed at the El Dorado Royal several times, the Seaside Suites twice now and the Maroma once. Loved them all.
We have also stayed at the Sensatori twice (our daughter got married there last yr and we stated at the Azul Beach once.
They are all different sizes so when our friends ask which one we like best, we just ask them if they want small and personable or big and more action??
All of our trips have been amazing. Have travelled with family, and friends.
The food and the service in the restaurants is to die for. Fine, fine dining. I have never been dissapointed with any meal I have had there. When in Rome!!!
If we have ever had any type of problem , it has been resolved immediately.
The staff at all the hotel has been amazing and the best service possible.
The El Dorado Royal has been a favorite of ours. So much to do , all the fine dining. Love it.

Room Tip: WE always stay in the room that gives us the best value because we are hardly ever there although we...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review, January 3, 2013
Thank you for your great review, I'm very happy to hear that you have had the opportunity to visit many of our hotels and not just the El Dorado Royale. In addition it is great to know that the Exotic Travel Club has made it much easier and accessible to do so .

I hope you can find some time to return to the El Dorado Royale where I can guarantee, we will surpass all previous experiences.

Best Wishes

Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 2, 2013

We stayed at El Dorado Royale in December and the weather, the casitas, all seem like a paradise.

We treated ourselves to the casita with an ocean view. The room, 2 showers where one with no roof and everything else was so prefect! The whole resort is pretty amazing!

However, on a last day of our stay we've got food poisoning. We blame it on a lobster bisque soup served at Cocotal restaurant on December 31st. Probably the worst food poisoning I ever had in my life.

Here is some advice on taking any tours to Chichen Itza. You’ll be offered multiple choices. Make sure your bus stops at the hotel, otherwise a taxi takes you to Cancun first and then you’ll get on a bus. Bring snacks and avoid eating lunch. And at last, doesn’t matter how luxury the bus is, you’ll smell the toilet for 12 hours.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review, January 3, 2013
Thank you for your review of the El Dorado Casitas Royale . We are truly very sorry that you experienced illhealth during your visit to the Mexico and the El Dorado Casitas Royale.

The health and wellbeing of our guests is of the utmost importance and we can assure you that we follow strict hygiene procedures and we take many precautionary measures. Temperature readings are recorded, storage is inspected and each week samples of foods (raw and cooked) are sent to the labs to be tested. As well as this, we are subject to regular external audits and tests conducted by Sani consult, a leading company in health and hygiene standards and practices. We have exemplary results and we take pride in our high standards of health and hygiene

We have continued our investigations and all food samples have returned with no irregularities. Our Hotel Manager did attend to you during your stay and we have also maintained contact with you after your departure. we are deeply concerned for your health and wish you a speedy recovery back to full health.


If you wish to contact , please do not hesitate to contact me

Best Regards

Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 2, 2013

When we decided for Cancun for our New Year's Eve and second honeymoon destination we was unsure about the hotel. We got the recommendation for El Dorado from our travel agent and I can tell it could not be better. The facilities are incredible, the staff so friendly and nice, the food is just amazing. The only "but" is the fact that it's not a completely all-inclusive experience, as you have to pay for the Internet and many premium drinks (wines and champagnes). I do recommend as a great escape for rebounding the relationship with your loved one.

Room Tip: I prefer to stay far from the beach, as most of the events are on the beach and during the night can...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridlington, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 1, 2013

We stayed in Dec after being advised not to go to the Spa by karisma due to work.So changed to the royale.
Being apprehensive due to some reports on trip advisor we arrived to an " amazing experience", our room was excellent ground floor as requested. Due to another unrelated incident we had no money with us so tips were none existant (sorry about that guys and girls) at no point did we feel at any disadvantage due to this, we were treated exactly the same as everyone is! friendly excellent service and always with a smile. We met lots of people from canada usa and england. The food is the best we have had in Mexico including our visit to the Excellence presentation is perfect, everything cooked with love it seems!I have a walking disability yet had no problems walking the length of the hotel layout, there are many buggies about yet we never felt the need to leap out of the way...?Drivers were always courteous and gave friendly waves while also enqiring if a lift was required, Mr Andrew Cummins one of the management went out of his way on a number of occasions to take us across the complex and all in his own time, a big thank you to him.
The beach is superb never mind the tosh about the sandbags as they are all over the coast not just at the royale and are for conservation, we had already booked to go to another country in January, or else we would have returned to this hotel. Well done to all and a big thank you.
from Hedley and carole x

Room Tip: All the rooms are superb
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review, January 3, 2013
Thank you for your review and Kind words. we appreciate your comments and more so that you chose to spend your valuable holiday time at the El Dorado Royale,

Again Many thanks and I hope to meet you on your next visit to the El Dorado Royale

Francisco Jorge
General Manager
gm@eldoradoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 1, 2013

The El Dorado Royale is a lovely property, very well maintained with good food and great service. Make sure to make dinner reservations. I especially enjoyed the Italian restaurant. They did try to palm off a different type of room on me than I had booked. They were responsive, fortunately, and solved the problem. Grounds are beautiful. A nice experience. I'd go back.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review, January 3, 2013
Thank you for sharing your experiences with the trip advisor community and I'm glad to hear that you enjoyed the property , the superior service and our unique dining experiences.

I look forward to seeing you again in the near future at El Dorado Royale

Best Regards

Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to El Dorado Royale, a Spa Resort by Karisma? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Paraiso
#2 Romantic Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Agoda, Caribbean Online Mgt Corp., Booking.com, Amex, BookingOdigeoWL, BookIt.com, Priceline, Hotels.com, HotelsClick and Otel so you can book your El Dorado Royale, a Spa Resort by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage El Dorado Royale, a Spa Resort by Karisma, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.