My husband and I celebrated our 30th wedding anniversary by taking our three adult children, one girlfriend, brother and friend, and a couple we are very good friends with to The resort the week of Dec. 15-22. This was the best possible time to stay, as the resort was only at about 40 % capacity. There were literally times when we saw no other people when on the beach or walking the pathways. We had booked regular junior suites, and after checking on how much to upgrade to the Casitas before leaving, ( an additional 1400) per couple, we took the chance upon arrival. This was good, because they offered the upgrade for only $600 per couple, and we all settled in to the Casita section, block 28. The rooms are large, with very high ceilings, lovely jetted tub, outside lanai with bed, and outdoor shower in addition to the regular tub/shower in the bathroom. The only thing that would be helpful is some counter/cabinet space in the bathroom. Very little place to put all your essentials, but this is minor.
We had room 2807. All of the 5 rooms were in the 28 section which made it nice to meet up. The pool for this group is the only heated pool, and we mostly had it to ourselves. Never had any trouble getting a beach bed or lounger, again, there were not many guests. The beach butlers and the bartenders all had little to do, so they were always quite ready to offer us a drink or anything we might need.
Our personal conceirge, Jose was helpful, and so were the ladies there, I can not remember all the names. Check in was relatively smooth, our rooms were not ready at 1:00, so we went down to JoJo's for lunch and rested while waiting. The resort had some beautiful Christmas trees, and lots of lights outside on the trees. It was fun riding on the golf carts at night just to see the lights. Weather was about perfect, 83 and sunny everyday but one.
The only real problem we had was that the resort is not used to groups and did not want to make accommodation for us to dine together at night. Yes, they are used to couples, but they also want to do weddings so this was annoying. The fact that they were at such low occupancy should have made it easy to push a couple of tables together but it gave them fits almost every night. Our concierge made us reservations for dinner at three of the restaurants, two insisted we come at 6:00 p.m. (no one wanted to go that early) and even then they never were ready and always told us the resort policy was no more than 8 in a group, but they would do it, just this once. The first night, we tried to go to Kampai, and the hostess, Lettie, was rude and unwaving, told us it would be an inconvenience and that she would not allow us to sit together. Even with half the restaurant empty. We ate there a few night later, but with one table of 4 and one table of 6, not next to each other either. When our children dined there one night, just the 4 of them, she was rude and made fun of them, referring to them as the party of 10. That is not the way to treat guests. We did not ask for anything other than to be seated together, if this resort doesn't want groups they need to make that clear in their literature.
The other restaurants were all friendly and the food was very good. I liked the Italian in the casitas the best, but everyone had a favorite. JoJo's was the groups choice for lunch, and everyone liked Cocotal for breakfast. Ephram made sure to greet us and he took very good care of us each day. The waiters there had no problem with 8 or so at a table for breakfast and lunch.
Our drivers, Jeffery and Eddy were very nice boys and we enjoyed getting to know them over the week. We used the spa, the massages were excellent and the service very attentive. We also found the pottery in the gift stores to be less expensive than even the little shops in Playa Del Carmen, which was a change from times past.
This is the place to go if you just want to relax by the ocean, eat wonderful food, and be waited on all day. I recommend El Dorado Royale highly.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale
- El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico