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“Amazing Adult Only All Inclusive” 5 of 5 stars
Review of El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
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Ranked #2 of 10 hotels in Playa Paraiso
Suwanee, Georgia, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Amazing Adult Only All Inclusive”
5 of 5 stars Reviewed December 22, 2012

Do not second guess,this resort is amazing! The staff are attentive and accomodating, the wait staff are superb, the grounds are immaculate. You never see the staff cleaning, yet there isn't even a leaf or blade of grass floating in any of the pools or waterways. There are several restaurants to choose from and all of the food is unbelievable never a wait and amazing table service. The only buffets are optional and at breakfast. Our preference was the Asian restaurant for dinner and couldn't stay away from Jo Jo's with the awesome views of the beach for lunch.

The spa was an amazing experience - be sure to arrive early for the "Water Journey". Plenty of beach time, relaxing by the pool, or hanging out socializing. Whatever you enjoy, there is plenty to choose from. We have already booked our next trip back!!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,411)
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English first
Hartlepool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 22, 2012

We stayed here in November 2012 what a fantastic hotel the staff cant do enough for you .Rooms very nice and all the food is really nice so is the cocktails. Had a great time would go back again very nice holiday

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 20, 2012

We stayed in a swim up room the hotel upgraded us to free of charge. The staff were so friendly and always willing to help they made the holiday extra special.

Although tipping wasn't mandatory , we were happy to tip due to their service with a genuine smile.

The food was excellent quality and there was a great selection to choose from both a la carte and buffet options.

The resort was spotlessly clean and they made a good effort with Christmas decorations everywhere.

Our room was right on the edge of the resort and a bit quieter than some areas but with chauffeur driven golf buggies available to drive you around if you don't want to walk after one of the lovely meals. As a bonus our room not only had the lazy river right outside but the sea was clearly visible and we saw dolphins in the sea on our first morning there. (5508)

if you want something even more luxurious (at a price) ask about the casitas area and also the presidential suites , but our room in the "standard" area was still lovely with 24hr room service , and free mini bar restocked daily.

If I had to have one criticism , although the included house wines were "okay"
The bottles of wine were expensive (around £38 for the cheaper bottles of white) but with premium spirits and beer included this really wasn't a big deal , and their sparking white (Dubois) was quite nice and included in the all inclusive (a glass at a time).

I could go on for hours about all the good bits , but if you want to do a few extras the romantic meal for 2 on the beach was superb and the sky massage was worth every penny, and the jet skis were also really fun and didn't disturb people chilling on the beach or by the pool.

If only all resorts were as good as this one !

Thank you to all the staff at el dorado royale for making a great holiday an amazing holiday.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eastbourne, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

My wife and I have just arrived back from honeymoon and loved every single minute of our trip.

The room was fantastic. We had a huge room which was always cleaned and turned down at night which was lovely.

The golf carts are a great addition to get around the complex as it huge. We only used it a couple of times but was great fun.

The food is the best we have ever had on an all inclusive. We have had some good and some really bad experiences in the past an this takes it to a whole new level. It was fantastic. We had room service a couple of times as we were being lazy and even that was fairly good.

The drinks selection is very good you can almost have anything u can think of. A huge selection compared to previous locations.

The staff are amazing and can't do enough for you.

We had a great massage on the beech looking over the sea which was great.

We also had the meal on the beech free but they do charge which we thought was a little highly priced considering the food everywhere else is amazing.

We were a bit nervious about another all inclusive but this place is in another league of its own. Fantastic!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis, Indiana, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2012

My wife and I booked our Honeymoon trip to El Dorado Royale with Carey at Beach Bum Vacations and it was one of the smoothest trips ever. The resort was very clean and beautiful. The food and service was excellent. The casitas with the swim up bars were well worth the additional fee. The excursions were a little pricey and take up at least half the day. The beaches were great for relaxing and some snorkeling. It's a great resort for honeymooners!!

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 18, 2012

Where to start??? Arrived at the El Dorado Royale on 1st Dec 2012. The grounds were stunning! Pictures cannot do it any justice!
We were greeted by lovely staff straight away. When arriving at our room there was a damp smell but as this was gone by morning this didn't seem a problem. The beds.... are SO comfy! Mini bar was stocked up every day, you have turn down service at night and usually a little gift by the cleaners during he day.
The weather was beautiful with 2 days in the 2nd week a bit rainy but didn't ruin the holiday at all.
All the staff go out of their way to make sure you are happy with everything. All so welcoming! Very friendly. They all seem very dedicated to their jobs and day and night are working either on the gardens or cleaning - have to say that all the toilets around the complex are very clean!
The restaurants serve lovely food and have quite a lot of choice too which was nice. I would definately reccommend breakfast at the Cocotal as there is so much choice. All the food was beautiful. Kampai was also very nice food for evenings.
Lighting around the complex is very pretty at night, plenty of entertainment during the day and the shows at night are pretty good too.
Going in the sea at the hotel was a nice experience as you get all the little fish swimming around your legs. The beach was beautiful and with the sandbags in the sea it has created a safe zone for people to swim aswel as the obvious factor for them being there, there are plenty of fish which live around the sandbags too. Did NOT think that they ruined the beach at all!
There are plenty of sun loungers and shade on the beach and by the pools for everyone.
We went on 2 trips through Thompson - Isla Contoy which was a bit of a disappointment as we were told that you could tour the whole island when you can only actually go on a very small part of it, although the snorkelling there was very good. We also went on a dolphin trip to Xcaret which i could not fault in the slightest! This was an experience of a lifetime!
We also went to Playa Del Carmen on a free shuttle one evening. It was ok but most of the shops sell the same things. Shop workers also try and collar you to go into their shops too which got quite annoying as you are there for 3 and a half hours.
For the hotel and staff i really cannot fault it! Most people i spoke to on their holidays there had said they have come back or they would definately come back again and i agree with them! Absolutely fantastic!! :)

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 17, 2012 via mobile

I will get the only negative bit done first the room ahhhhh old, dated, in need of urgent refurb and very smelly. Damp musty. We did complain and eventually we were moved to another another musty ( not as bad) room in need of refurb.

Now the positive superb staff ESP. Karla at the pizza corner. Entertainment fantastic especially the reggae night ... The food is amazing fish and chips in jo jo's sublime... Location is brilliant . I would recommend this hotel to anyone as long as you have one of the refurbished rooms

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Paraiso
#2 On the Beach Hotel in Playa Paraiso
#2 Top resorts Hotel in Playa Paraiso
#2 Romantic Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico

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