I just returned from a trip with my husband to the Maya for a destination wedding. There were things we liked and things we definitely did not care for about this particular resort.
We spent our honeymoon less than a year ago at another resort in the area and were much more impressed with that location than with this one!!
-Our friends' wedding was beautiful and we had a wonderful time with all of the other guests.
-The staff were always very friendly - in particular Dulce at the Snake Bar, Yesina at the wave pool, and Enrique and his kiwi mojitos at Las Olas were fantastic!
-The resort was well maintained and I was constantly seeing people cleaning, sweeping pathways, etc.
-Our room was very clean.
-We did see one of the shows at the theater and I was impressed with the energy of the Star Friends and the costumes were beautiful for the Mexican Folklore show.
The just OK:
-The specialty restaurants were much better than the buffets. We ate at the Japanese Steakhouse, La Marina, and El Rancho. The food was just so-so. Should have been better than it was but the restaurants themselves were beautiful and the service was good. We also noted that restaurants were only 15-20% full. One night we tried to add another couple to our reservation and the hostess scolded us for not adding them through our concierge but when we entered La Marina there were entire rooms with no one seated at the tables. Adding 2 more people to our table didn't seem like it should have been as big of a production as she made it out to be as she kept reminding us that we only had a reservation for 4.
-Beach/Pool chairs were not very comfortable. While we were always able to get a chair, I noticed several people stacking 2-3 cushions in an attempt to make the chairs more comfortable.
The not so great:
-As someone who likes red wine, the offerings here were not great. I can drink any type of wine...cheap, expensive, bottled, or boxed but I couldn't take this stuff they were serving. If you're a wine drinker, you'd better have another go to drink for this vacation...
-The buffets were not good at all. I figured out after day one that I needed to pick things that were the least likely to be screwed up. It's saying something that the best things I ate at the buffet were chicken nuggets, hot dogs, and fries. Things just didn't seem to taste right and we'd take a bite or two of something and abandon it completely.
-Some of the bathrooms in the public areas smelled awful....like sewage plant awful. They were clean but there was a definite odor problem.
-We stayed in a king room in building 63. The bed was TERRIBLE. It was like sleeping on concrete. My husband and I sleep in a firm bed at home but this was a whole new level. I woke frequently in the night because of the bed and was sore most mornings. Not exactly a restful experience one hopes for on vacation. On our last day at the resort I told my husband even if someone paid for us to stay another week, I wouldn't take it because I couldn't sleep another night in that awful bed.
-The room we stayed it was quite humid. Swimsuits didn't dry out for days and everything felt damp. I heard another couple comment that they had to switch rooms because of the overwhelming mildew smell in their room. Given how damp/humid the room we stayed in was, I can believe it!
Overall we had a great time at the wedding we attended and were glad to get to spend time with friends and to get a break from the cold weather back home. However, given that I've had better experiences at other all inclusive resorts in the area I would not recommend this location.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach ofPlaya Paraiso" (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico