I just returned yesterday and I was completely disappointed in the level of service. Last year we stayed at the Paradisus (5 star) and I thought a place with some nightlife may be better. Well always trust your instincts is the lesson I have learned. The postive part was I enjoyed the food and the service in the restaurants. Very attentive! However we received no turn down service and actually had requested it daily. This is crazy. When I asked the conciege he told me it happens every 2 days the front desk says it should be done nightly. I didn't believe him. It's likely that unless you request it, it won't happen. We asked to have the sofa bed made up which never happened I had to do it. Again asked for towels and washcloths, they came at 10pm at night. The rooms are worn and you can see patch work or water marks on ceilings. Lots of little ants all over. The grounds were ok. A lot of fountains that did not work full of stagnant water. The beach was very nice as were the pools. Take the golf carts as a lot of walking is involved. Finally it starts off really nice seeing the peacocks walking around and then you see the coati ( a cross between a racoon and a lemur). They are all over and come out during the day and will chase you for food. People feed them all around the beach and they are not afraid so they are bold. One actually jumped on a little girl as she had an ice cream cone. Don't be fooled because you see the cute babies. At one time you will see 40 surround the outside lunch areas. Very unsafe as far as I am concerned. This hotel needs upgrades and to be better managed as they should not have guests request services which have already been paid for.