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“Wonderful service at this all-inclusive resort” 5 of 5 stars
Review of Iberostar Paraiso Maya

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Iberostar Paraiso Maya
4.0 of 5 Resort (All-Inclusive)   |   Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #7 of 10 Hotels in Playa Paraiso
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Wonderful service at this all-inclusive resort”
5 of 5 stars Reviewed November 11, 2013

My boyfriend and I just returned from a fabulous 6 night stay at the Iberostar Maya. We booked through Apple Vacations. This was my first stay at the Maya, but he had been to the area many times and this particular resort a few years prior. The service at the Maya is spectacular. From the moment you arrive everyone is extremely friendly, genuine and helpful. Our room was spacious and very clean. We arrived on Sunday morning and while scheduling our dinners with the concierge I mentioned in passing that my boyfriend's birthday was Monday. The staff went out of their way to make his day special. They stocked the bar with his favorite beer, surprised us with a bottle of champagne before dinner that night, and when we came home from the night out (after special birthday drinks made by the snake-bar staff), left balloons and a cake made out of towels with little flowers for the candle flames. Wow!

Other highlights: We loved the snake bar in the main lobby -- all the staff there were wonderful especially Artemio, Jose and a beautiful lady who worked the evenings whose name totally escapes me at the moment. The entertainment staff was incredibly impressive (each speak 3-4 languages) and worked hard to make sure we had a good time especially Irina, Manuel, Edwin. If these folks were in the States, I'd hire them in a minute. We ended up on-stage for the "ideal couple" contest and had a great time. Dancing at the Galaxy was a blast. The beach is gorgeous although there is a little strip of rocks you'll want to avoid. The spa was beautiful, clean and peaceful. We availed ourselves of all the amenities, the outdoor foot bath, wet and dry saunas, all the Jacuzzi and the pool. We both got massages and reflexology treatments, which were fantastic. We enjoyed the swim up bar and pool and just walking around the immaculate grounds.

The restaurants were all good, but we especially enjoyed the Mediterranean (lobster and steak for my lover's birthday) and the Steakhouse. (Skip the Cajun place -- that was our least favorite). Best bet for hot eggs in the morning is to get an omelette--yum! The buffets are pretty good, there is definitely something for everyone at them.

One minor complaint: The bed was a bit on the hard side although by the second night we got used to it.

Recommendation: Make your reservations for dinner as soon as you arrive to get the best times.

Parting thoughts: Loved, loved, loved this trip! Thank you to all the staff at the Maya for making our vacation wonderful.

Room Tip: We stayed in the 6000 area of the Maya. We were steps to the pool and breakfast and only about 100 y...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, November 20, 2013
Dear guest,

Please allow us to express our sincere appreciations choosing to be valued guests of Iberostar andfor taking the time to share your opinion of your stay at our lovely resort.

We are happy to read that you enjoyed the facilities and services that the resort has to offer, as well as our gastronomy, the wonderful beach and specially our staff, your comments will be passed on to our team; they will be thrilled to read such praise.

Thank you for your preference and for your excellent review and we look forward to seeing you again at our hotel and give you the excellent service that you deserve!

Warm regards,
Quality Manager
Iberostar Mexico
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2,745 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 10, 2013

This is our second stay and this hotel and it was just as amazing as the first time around. The staff are extremely accommodating and friendly. The restaurants offer a great choice of beef, chicken, pork and seafood. Can easily find something for anyone. The golf was amazing and reasonably priced. Would definitely recommend this resort to family and friends

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, November 20, 2013
Dear guest,

Thank you very much for your valuable comments about our resort. We are glad to hear that you were pleased with the services provided at the hotel.

We really appreciate your recognition for our facilities, our service and our delicious food.

Once again thank you for your comments. We look forward to serving you again and endeavor to exceed your expectations even further on your next visit.

Sincerely,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 9, 2013

This is a great family resort. The resort has a wave pool, kiddie water park & large pool. The pool also has a swim up bar for adults, as well as bars/ beverage stations around the pool & n the beach. We had adjoining rooms (family suites), with balconies, mini bar in each room (stocked daily with soda, water & beer), tv's & large bathrooms with shower stall & tub jacuzzi. Hotel is directly on the beach. They offer beach & pool games including archery & air gun shooting. The downfall is the food. A reservation is needed for the speciality restaurants & we couldn't get a reservation at the Mexician resturant. The breakfast was good. If a reservation wasn't made for dinner, you had to eat where the lunch is served & that's a buffet, which isn't good. We couldn't get any Mexician food in Mexico...crazy! Over all it's a nice family resaurant & it's a shrt drive from the airport

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, December 6, 2013
Dear guest,

Thank you very much for your valuable comments about our resort. We are glad to hear that you were pleased with the services provided at the hotel.

Your kind comments are very much appreciated. They will be forwarded to the managers of the staff that you mentioned in your review so that they know of your impression and experience of your stay with us.

In regards to our buffet, we are sorry we did not meet your expectations. We would like to mention that we have a Mexican theme included; Our Chef is always working on improving the different options offered at our buffets and A la Carte restaurants, by creating a menu that varies every day, we will send him your review for his consideration.

Once more thank you for choosing Iberostar and we look forward to serving you again in the near future.

Sincerely,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buzzards Bay, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 9, 2013

My fiance' and I just returned from our 5 night stay at the Iberostar Paraiso Maya. Overall we thought the resort was great. This was my fiance's first time at an all inclusive and it didn't disappoint. We would definitely plan another trip to Iberostar.

Tips:

The rooms at the Maya are very spacious, but you can save money and stay at the Lindo and enjoy all the same ammenities.

We really enjoyed the breakfast buffet at the restaurant near the Mayan lobby. The nutella crepes are absolutely amazing!

I would highly recommend making dinner reservations at the speciality restaurants. We tried the Japanase, Mexican, Steak House, and Cajan restaurants, all of which were great!

For those of you that like privacy, hit the deck on top of the ice cream cafe. We spent a lot of time there and we had the place to ourselves!

The good and the bad:

As I mentioned the food at the speciality restaurants was great; the buffets were decent, but it was very rare to find food that was hot even when the buffets opened.

The staff was amazing from the maids, the waitstaff, bartenders, and the entertainment staff. Speaking of the entertainment staff, they did a great job mingling and getting people to participate in activities. We especially enjoyed our convos with Edwin. The nightly shows were good, not great. Our favorites were the Movie and Awards shows.

We checked out the disco one night and it wasn't really for us, but for those of you into a club vibe check it out. Our favorite hangout was the snake bar which we went to everyday.

I will say that we had tiny little bugs in our bathroom and in the bar area. I wasn't thrilled with that but you see them throughout the resort so I don't think there's much they can do about that. They were harmless.

I've been on vacations that you need to get up early and reserve your lounge chair, this wasn't an issue at the Mayan. There are plenty of lounge chairs on the beach and at the pools.

Check out the Iberostar Lindo or Maya and you will not be disappointed!

Room Tip: We stayed in building 61 which was near the beach. We had a balcony that was very private looking o...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, November 20, 2013
Dear guest,

We are very happy to understand from your comments that you have had a memorable experience at our resort and that you were satisfied with several aspects of our services.

Thank you for highlighting our delicious food in our restaurants and buffet; and all our facilities in general.

On the other hand; at the buffet area, efforts are made to avoid food getting cold: temperature is checked constantly, platters are not filled completely and they are changed more often; however, being in open air or with A/C does influence on the food temperature while guests go around the restaurant filling up their plate. This feedback has been sent to our Health & Safety Department, as this is a priority for us.

As for the differences between the two hotels, Iberostar Paraiso Maya offers exclusive services for guests such as 5 restaurants + access to other restaurants, a la carte for breakfast and lunch, the baby kitchen, elevators in buildings, DVD in rooms, free WIFI internet in rooms & lobby, complete and spacious rooms, private swimming pool, access to spa wet area for adults only, and other services that are in the facility Paraiso Maya and will gradually give exclusivity to its guests.

Thank you for trust in us; we are glad that your holiday has been special for you and hope you will be staying again at any of our hotels.

Sincerely,
Quality Manager
Iberostar Mexico
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chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

My boyfriend and I truly enjoyed our third trip to the Paraiso Maya, October 28 – October 5th. Everything was just as wonderful as we remembered. When we arrived at the hotel we did not see our favorite bellman, Osvaldo, but after we were quickly checked in we went to the bellhop station to gather our bags and get a ride to our room, he was there! We didn’t know if he would remember us since we had not returned in two years, but he did right away! We were so happy to see him. For us, he is the face of the Paraiso Maya! He is always very helpful and friendly and makes us feel like we are in our home away from home!
The food overall was very good, the steakhouse being our least favorite. We enjoyed La Marina (two times), Japanese, Brazilian, and Mexican. Breakfast was wonderful in La Marina every day. Our room was in building 61 on the third floor with a view of the pool, it was lovely. The maids always cleaned our room to perfection and left us each day with towel animals! It was always a surprise coming back to the room to see what they had left us.
All the workers are very friendly and always do whatever they can to accommodate you!
Another fabulous trip at the Iberostar Paraiso Maya! We will definitely return.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, November 20, 2013
Dear customer,

Thank you for giving us the absolute privilege of being your hosts once again by choosing Iberostar Paraiso Maya for your most recent vacation.

Your comments regarding the kindness and effectiveness of our staff will encourage our team. We will pass your lovely comments onto you bellman Mr. Osvaldo, we are sure he will be very happy to know that he made you feel happy during your stay.

Thank you for your loyalty; we are quite confident that you will be staying again at Iberostar and we therefore anxiously await your next visit!!

Kind regards,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2013

TWO VACATIONS IN ONE!!
My husband and I recently returned from vacation to Riviera Maya and Cancun. We were concerned that we might get bored of staying at the same resort for 7 nights, so at the suggestion of our travel agents, Sue and Gary from Pan World Travel, we spent 4 nights at the Iberostar Paraiso Maya near Playa Del Carmen and 3 nights at the new Secrets the Vine in Cancun. What a great idea and it worked perfectly.
The Iberostar Paraiso Maya in Riviera Maya was fantastic. The lobby area and bar area consists of an amazing replica of the Chichen Itza pyramid which is beautifully decorated and a great gathering place in the evening. We were there over Halloween and some of the staff as well as guests were in costume. Our travel agent suggested that we stay in building 60 which was closest to the beach area and had its own swimming pool. It was quite a walk to the lobby area and some of the restaurants, but the exercise was welcome after eating and drinking at all the great restaurants. Our favorite restaurant was the gourmet, L’Etoile but we were pleasantly surprised by the quality and presentation at all the restaurants, even the buffet. The walk across the bridge through the jungle to the beach was full of coatis, birds and interesting plants. The beach was a bit rocky directly in front of the hotel, but just a few yards down in front of the Iberostar Lindo, the swimming area was perfect. This hotel has a great Mexican “feel” and we thought the staff was extremely pleasant and helpful.
After 4 nights, we headed toward Cancun and Secrets the Vine. WOW!! This resort is the polar opposite of Iberostar Paraiso Maya in Riviera Maya. 28 stories, very modernistic, immaculate and dramatic décor. The beach area was not as wide as the one in Riviera Maya, but the sand and the water was crystal clear blue with rolling waves. We loved it. We had a few hours to wait for our room to be ready, so we had lunch at the outside grill. An upgrade to preferred level was offered and we decided to do that so we could use the preferred lounge and the preferred pool area. The room was on the 27th floor with a spectacular view of Cancun, the Lagoon and the Ocean with a huge, comfortable balcony. I would definitely recommend that you get a room on a high floor facing the hotel zone. Very cool shower with rain shower head and regular shower…room for 4 people! The light switches were electronic and a bit confusing, but figured it out by the end of our stay. The restaurants, food, service were excellent. If you couldn’t find something you liked here, it just doesn’t exist!
We DEFINITELY will recommend both these properties, even though they were totally different and also, the agents at Pan World Travel for their help in planning the perfect vacation with absolutely no problems.

Room Tip: Iberostar Paraiso Maya - Building 60 high floor Secrets the Vine Preferred Level high floor, city...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, November 20, 2013
Dear guest,

Let us begin by thanking you for choosing to vacation at our lovely resort and of course for taking the time to send us your comments about your experience.

We are very happy to know that you and your family had a memorable experience at our hotel and are pleased to know that you were amazed with our new facilities and services.

We genuinely hope that if ever returning to the Riviera Maya, you will not hesitate to visit us again, as we would consider it an absolute pleasure to serve you.

Best regards,

Quality Manager
Iberostar Mexico
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west midlands
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 6, 2013

We have today (06 Nov 2013) returned from Iberostar Playa Paraisio Maya Nr Cancum, Mexico.
We have had a wonderful and relaxing stay. The entertainment was by far the best we have seen and the Entertainment Team (William and his crew) work tirelessly to bring some great shows and daytime activities. The girls in the Miniclub entertained our Children for a few days during the rainy times and was able to get them to join in the mini shows on an evening, a great confidence builder and they had a lovely time. The Pool side entertainment was hilarious along with games which included children and adults running the Gauntlet across the magic floating carpet to get to the other end without falling off! Every one stood out.

The staff from maintenance to concierge were always happy to say hello with a cheery smile. House Cleaning was great with delightful towel designs to entertain the kids, turn down service with chocolate on an evening. How did you know we were out???? Rooms are spacious and clean we had two double beds to house 2+2 our no was 6316 ground floor that overlooked wave pool.

The restaurants and there are 5 on our complex are fabulous you have to book for specific speciality restaurants through your personal concierge and is well worth it for a waiter service. The Japanese Restaurant is a treat though a little confusing when ordering from the menu which is not very clear as to what you can have i.e we ordered both the wok for noodles to share along with the station service, though I ended getting not much of either. This also affected others on the site, so perhaps this needs to be looked into. We generally used the La Pagoda Restaurant Buffet which covered all nations and kids loved it also it sits right by the Theatre, this is based at the Lindo.



Pools are great for kids Mine could just touch the floor (aged 7 and 9) there are private pools and a huge water pool park area for the little kids would say upto 10 years, no huge slides for adults.

Beaches are clean with buffet food too. 24 hour room service free! They have lots of Coati (a rackoon type animal) leave well alone I saw one bite an adult who was stupid enough to try and poke a mummy with her babies. They are a nuisance around the beach area when eating DONT FEED THEM, its a hard job for the staff to keep them away.

I WOULD HIGHLY RECOMMEND YOU CONSIDER THESE RESORTS AS YOU GET 5 for the price of 1 HOTELS and you can use all the facilities of all including the one on Cozumel

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, November 20, 2013
Dear guest,

Many thanks for choosing to be valued guests of our property, Iberostar Paraiso Maya. In addition, we are most definitely grateful for the time you have taken to write a review for Trip Advisor.

We are extremely proud to understand from your comments that you have had a memorable experience at our hotel and truly appreciate your special mention about our rooms, food, pool, beach and our wonderful staff. We are certainly aware that it is through our staff efforts that we are able to achieve our goal of complete guest satisfaction.

Thank you for your very complete and constructive criticism. It has been passed on to our Department Heads for their consideration. We are working on controlling the coati population and are also trying to raise awareness about the importance of not feeding them, as they become confident but it also damages them.

With your most recent trip to Iberostar being so pleasurable, we are quite confident that you will be staying again at our hotel and therefore we sincerely look forward to your next visit.

Warm regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Maya

Address: Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#4 Romantic Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Official Description (provided by the hotel):
Located directly on the beautiful beach ofPlaya Paraiso" (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico

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