I went with my family ( 2 adults, kids ages 19, 15 11 ) in August. The hotel is beautiful, lobby, grounds, rooms are big and clean. Beach in front of Maya is very rocky didnt even attempt to go in but I think further down you can get an area with less rocks. Pretty crowded. Loved having the concierge in each building for dinner reservations and advice. Restaurants that we tried were Steakhouse( which was good) Gourmet ( which we loved- they have a 12 year old age requirement but didnt give us trouble.- Japanese steak house was good also but typical- Mexican which we really didnt care for too much and seafood- which really didnt thrill you. They have appetizer bars in most restaurants that you can fill up on and if you want more than one menu item they have no problem with it. All staff were friendly and genuine. The only person we encountered that was not too friendly was the doctor. She was abrupt and would have saved me a lot of grief if she explained details of what she was suggesting I would not have freaked out. The second time I spoke to her she was more personable. Not sure I could fault the hotel with her demeanor.
The pools are great, most action is by the swim up pool bar. Ice cream over pool bar was delicious and a nice touch. Try the coconut. Drinks were good, a little predictable. Breakfast was good, lun
ch was good too, Huge Paella on the beach could have been better but a novelty
The hotel was huge which was overwhelming at first but once realized my way around it wasnt too bad. Shopping center was nice. The church on property was pretty and had sunday mass at 6 pm which was a nice experience in Mexico.
Always felt very safe.
The lazy river looked pretty and the wave pool was more for little kids but looked enjoyable. The hut selling paint your own ceramic items kept my daughter busy. Had nice playground for youner kids.
At first the shows seemed lame but as the nights progressed they got better. But and this is a big BUT , it is outdoors and some night were unbearable. I wish they could have some fans or something so at least you could tolerate sitting there. The show is in the lindo which is like a 15 minute or so walk from maya. Disney show was the best, broadway not so much, magic was ok but very crowded, mexican folkloric was interesting but less entertaining
Loved the maya lobby bar, had entertainment there in the evenings. our favorite was the gentlemen who sang billy joel, beatles ( easy listening tunes)
The lindo shares the same pool as maya so I think that either lindo and maya are equal but I think maya give you one or two more restaurants and slightly larger room and maybe free wifi in lobby. ( which was spotty)- not sure it is worth the extra for maya.
I was at the iberostar suites in montego bay. We loved it so much, it is a very different experience since it is smaller and more compact.
Seemed to have very similar menus from jamaica and mexico in their specialty restaurants which is a little boring.
Bring bug spray can get eaten up at night
The star friends are very hard working individuals. I loved the star friends in Jamaica but the ones in Mexico work even harder all day long non stop. From one fun activity to the next, back to back. If you sit by the main swim up bar pool you can participate in the fun or just watch the fun. From exercise classes in pool, dance class, contests, etc, it was entertaining all day long, Desserts could be more interesting- most restaurants just have dessert buffet but nothing outrageous at all
I think it is a great hotel for a family that wants to be entertained and relax but be prepared to walk a lot between lobby and pool and beach and restaurants.