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“Nice, quiet resort” 5 of 5 stars
Review of Iberostar Paraiso Maya

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Iberostar Paraiso Maya
4.0 of 5 Resort (All-Inclusive)   |   Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #7 of 10 Hotels in Playa Paraiso
Carol Stream, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Nice, quiet resort”
5 of 5 stars Reviewed September 9, 2013

It was a second time to stay at Iberostar Paraiso Maya.
Very good service, especially at restaurants. We could go to the restaurans every day.Fresh food, crab, lobsters, fish, steaks were very delicious.
I really like French restaurant, very good service there.
All rooms are junior suites,our room was located close to the beach, ans we realy like it. Entertainment was very good, especiaaly on the beach.
Every day we went to the SPA, hot jacuzzi, cold and hot water pools.
Thanks everybody who work there.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, September 20, 2013
Dear guest,

We would like to thank you for your detailed review. We are glad to hear that you were pleased with the services provided at our hotel.

We are glad that your holiday has been special for you and your family; this type of comments motivates us to keep providing an excellent service.

One more time, we would like to thank you for your preference and loyalty. We look forward to seeing you again at our hotel and give you the excellent service that you and your family deserve.

Warm regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
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English first
South Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 9, 2013

Iberostar Paraíso Maya is the best option you can have for a family vacation with kids. Great facilities, plenty of restaurant options (Buffet o a La Carte), huge pool, waterpark for kids, lazzy river and waves pool makes your life with kids easier and full of options for entertainment with the Animation and Sports Club, Beach area is big with a lot of palapas. Food is great too, a lot of dishes in buffet area, diferent every day and night. Service is excellent. My best time for a long weekend with my family...

Room Tip: choose those that are closer to the waves pool...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, September 20, 2013
Dear client,

We are extremely proud to understand from your comments that you had a memorable experience at our resort and that you were satisfied with several aspects of our services.

In addition, we are most certainly grateful for the time you have taken to share with us and fellow travelers, your opinion of your holiday at our resort.

We are extremely proud to understand from your comments that you have had a memorable experience at our hotel and truly appreciate your special mention about our rooms, food, pool, beach and our staff. We are certainly aware that it is through our staff efforts that we are able to achieve our goal of complete guest satisfaction.

Once more thank you for choosing Iberostar and we look forward to serving you again in the near future.

Sincerely,
Quality Manager
Iberostar Mexico
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DFW
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 8, 2013

If you are traveling to Mexico, then an all-inclusive is the way to go....and if you are going the all-inclusive route, then Iberostar is the STAR to choose.
We have stayed at the Iberostar Lindo a couple of times....and it was a great experience. This trip our families stayed at the Maya...and it was also good.
They share some of the same facilities, pool, restaurants...but have a few other exclusives as they are the next step up in the Iberostar family.
Beaches are nice, all-inclusive is great. Enjoy!

Room Tip: Suggest to choose a room closer to the check-in area. Restaurants are mostly in the same area as we...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, September 20, 2013
Dear client,

It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at the Iberostar Paraiso Maya, we would like to express our most sincere gratitude for choosing our resort for your family vacation.

We appreciate the fact that you took such care in detailing your vacation experience for all the readers on this medium. It is a cause of satisfaction to know that as a team we were able to meet your expectations during your vacation in Mexico.

The entire team looks forward to welcoming you and your family back for another great vacation. We are at your service for further assistance.

Sincerely,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 6, 2013

You will want for very little in this hotel, one of 5 on th paraiso campus, and the 2nd most lavish after the adult only Grand. Sharing a pool with the Lindo and having access to all of the Lindo's speciality resteraunts results in a lively resort for families and a choice of more than 10 places to eat each night. A large theatre provides nightly entertainment of a cheesy but professional and suprisimgly highly produced standard. The almost continuous buffets are of a high standard comparable with international hotels in Las Vegas, and whilst the specialty resteraunts provide welcome variety (and in the case of the Japanese resteraunt no small amount of theatre) those who are expecting genuinely gourmet or Michelin starred food will be dissapointed. In particular the French resteruant let down in this respect, with for example the Brie being substituted with something more akin to Manchego , nothing actually wrong with it, just not Brie, not French and not what I asked for or expected.

The complex also features two nightclubs, one for teens (empty) and one for adults (full of teens) a burger bar, a crepe cafe, an ice cream parlour, a beach grill bar, a taco place etc. etc. all included within your all inclusive deal, which is particularly good for those with kids who get tired of the continual expenditure of a more conventional holiday.

The bars are well stocked with recognisable quality brands such as Bombay Saphire and Glenfiddich all included in the deal.

A lot of Americans drinking frozen cocktails in the pool bars and leaving them half finished all around the pools, and an annoying tendancy of fellow guests to reserve poolside and beach side beds with towels before breakfast (why don't the management just clear them all away if the beds are not being used??), and the always slightly ominous expectation to tip frequently (although only modestly, I am British and once I have paid I hate paying again for the order to be taken, then poured, then cleared, and then accompanied by a complimentary snack etc. are the only slight irritants even after two weeks in the resort.

A fantastic beach and of course the Carribean sea, complete what constitutes by most peoples standards a great value and high quality family beach holiday.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, September 20, 2013
Dear guest,

Please accept our most sincere appreciations for choosing to be valued guests of our property. In addition, we are most definitely grateful for the time you have taken to write a review about how your holidays went at our resort.

Our main goal is to offer the best vacation experiences to our guests, thank you very much for all the positive points you mentioned.

In regard to your comment about our French restaurant, we feel sorry to hear that we did not meet your expectations. Our executive Chef is always working on improving the different options offered at our buffets and A la Carte restaurants, so he will be thankful to read your feedback so that he is sure to go on the right direction.

Thank you for your review and we look forward to seeing you again at our hotel and give you the excellent service that you and your family deserve.

Warm regards,
Quality Manager
Iberostar Mexico
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New York City, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2013

Came back few days ago...Family of 3. Had a great time. Initially had a reservation to Lindo but upgraded to Maya. The upgrade was well worth it. You get so much more at Maya. 1. all rooms are junior suites at Maya and all buildings have elevators. 2. you have a completely different buffet than Lindo. Everyday lobsters, mussels, jumbo shrimps and 3-4 different kind of fish. We have been to both buffets and Maya is definitely better selection wise. 3. You have unlimited access to SPA. SPA has very nice stream rooms, hot jacuzzi and hot salt water pool. If you in Lindo you have to pay $35 per person. 4. Access to more restaurants like steakhouse,etc.. 5. Sport bar with pool tables, big screen TV...Overall fantastic hotel...

Room Tip: building 60 is the closest to the beach...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, September 20, 2013
Dear guest,

Thank you for giving us the absolute privilege of being your hosts by choosing Iberostar Paraiso Maya for your most recent family vacation.

It certainly gives us a great deal of satisfaction to understand from your kind remarks that you had a wonderful experience at our resort, and also felt like stars while with us.

We also very much appreciate you taking the time to highlight the most memorable aspects of our resort such as our rooms, pool, beach, our food and our spa.

We are quite confident that you will be returning to our beautiful resort in the future and as such, we look forward to your next visit.

Kind regards,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 6, 2013

Really enjoyed our stay. Everything went perfect for our first time to Mexico. The property is beautiful, the staff friendly, rooms clean, and the food was pretty good most of the time. Enjoyed how large the resort was because we enjoy walking. Beach area is kept very clean. Would definitely stay here again. The only thing that would make it nicer would be if they would get better mattresses...ours were hard but we asked for the mattress toppers and then it was fine. We never had to wait in line for anything and making dinner reservations wasn't a big deal...we ate anywhere we wanted to. The staff here is just super friendly!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, September 20, 2013
Dear customer,

We would like to thank you for choosing to stay at our resort and for taking the time to share your review about your experience.

It is really an honor for us to know that you and your family enjoyed our resort. Thank you very much for all the positive points you mentioned.

Please know that the management and staff at Iberostar Resorts are committed to providing an ambience which satisfies the needs of our diverse clientele. It is very gratifying to know that you enjoyed our friendship.

We are glad that your holiday has been special for you and your family and really hope to be able to host you again at our hotel!

Warm regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

For me who has traveled the world, this has been one of the best trips ever! My husband, who has only driven to another state, was amazed at our experience. We were treated like a king and queen. The grounds were beautiful, even better than the pictures online. The meals were amazing, and the drinks wonderful! The service was wonderful too! In the beginning of our week in paradise, we stayed at the Maya, and then choose to upgrade to the Grand (the couples only resort). Boy was that an amazing choice. It was great being at the Maya and seeing all that there was to offer, seeing the shows and being by all the pools, but the Grand was a whole different feel! It felt like you were on your own beach! From a personal butler, to absolute quiet beautiful beach beds, it was pure heaven. The best honeymoon spot! I do not regret a thing! The butler did something very special for us being on our honeymoon and it really made it memorable! I would recommend the Iberostar Grand and the Maya to everyone traveling to the Cancun area! Its worth every penny!! It was the off season too so it was nice to have it not so crowded too! Please visit this place! You will leave a whole different person and a whole different couple!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review, September 20, 2013
Dear client,

On behalf of the Iberostar Paraiso Maya staff and managers, we would like to thank you for choosing our resort for your vacation. Your kind comments are very much appreciated. They will be forwarded to the managers of the areas that you mentioned in your review so that they know of your impression and experience of your stay with us.

Thank you very much for all the positive points you mentioned. Please know that the management and staff at Iberostar Resorts are committed to providing an ambience which satisfies the needs of our diverse clientele and it is so gratifying to know that enjoy our property and service.

We are glad to know that you also visited the fabulous Grand Hotel and had a great stay.

We look forward to seeing you again in our hotel. Please do not hesitate to contact us for any assistance.

Warm regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Maya

Address: Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Playa Paraiso
#4 Romantic Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Official Description (provided by the hotel):
Located directly on the beautiful beach ofPlaya Paraiso" (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico

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