Ok, so let me start by saying this resort is very pretty. It is all inclusive so all food and drink is included. The food is not as bad as other reviews I have read. It is so so. We found a nice BBQ chicken at El Rancho. The check in is confusing as it is on the left hand side of the lobby and very inconspicuous. They greet you with a yummy drink called a Conga and a cool towel. Very classy. The grounds are lovely and well kept. There are fountains everywhere but look outdated due to the light blue pained bottoms that gave them an 80's feel. The beach is nice. The rooms are nice.
Everything is nice B.U.T. the place is HHHUUUGGGEEE!!!! More than once, I mumbled to my daughter, "I hate this place!". I got a huge blister from getting lost so many times. The maps do not help! We basically had to find the pool and follow it whenever we wanted to go somewhere. The second to last day, we decided to actually figure out our way around and did find a path that got us to the lobby and the dining rooms. Basically, the Snake Bar is in the center of the pyramid. Find that and then look for the sculptures under each "arm" to remember as your landmark. For instance, the big ugly black wall with rocks in it is your landmark for El Rancho and La Marina. The big white wall would be your landmark for La Geisha, the big harp looking thing is your landmark for the lobby, etc. Also, the pools will take you to the middle of the resort with the Theatre and two more dining areas.The Snake Bar is really impressive looking and makes strong drinks.
The room was very pretty with a Jacuzzi in the bathroom and a glass shower. The shower door was hard to keep closed and there was a puddle that ran into the hallway every time we used it. The wall of the bathroom that bordered the bedroom was frosted glass so you could "see" into the bathroom or vice verse. It didn't really bother us but it could be bothersome to others. There was a sunken "living room" which had it's own desk, couch, and ceiling fan. A well sized balcony had a rope swing, two chairs, and a table. Every day you were greeted by towel animals. I left a Thank You note along with a small gift of a fragranced hand sanitizers the first two nights. I asked in one of the notes for a new pad of paper to jot notes on since the one by the phone only had two sheets of paper on it. I never did receive my pad of paper so I stopped giving them the notes and sanitizers. Maybe I should have called the concierge to request it but I didn't. On that note, the concierge was nice to have for each building but they were hard to find. Finally, he told me to look where the gold building (65) meets the blue building. After that it was easy to find. We wanted to make a dinner reservation change and it was no problem. They were very accommodating in that regard. Building 65 was close to the pools and the Mexican restaurant. It was very far away from the lobby and most of the dining rooms.
The pools were big and well maintained. Strangely though, the resort is like a ghost town after 8 o'clock or so. Apparently, most of the guests stick to the timed features throughout the day and then go to the theatre at night to collect awards. example) Harry from Mississippi gets the award for air rifle shooting. Then they get on stage to accept it. We figured this out the first night when we went to see a Magic Show and had to wait forever to see it. The show was entertaining but my daughter was antsy waiting so long.
There is a van that takes you to town to do shopping in Playa Del Carmen for $5 a person but you have to find your way to the lobby of The Lindo which is hard to do. We, of course, got lost again and it took us 30 minutes. They bring you back to the Lindso's lobby for another $5 per person.
The different travel agencies are in the lobby for your convenience.
It seems that this resort is good for families with small children who want to keep them entertained and for people who want to be told what to do and at what time to do it. It just wasn't for us.
We stayed in the 65 building. It was close to the Mexican restaurant and that served breakfast and l...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Please allow us to express our sincere appreciations for not only choosing our resort to spend your vacations, but also for taking the time to share your opinion of your holiday at Iberostar.
Our main goal is to offer the best vacation experiences to our guests, thank you very much for all the positive points you mentioned.
On the other hand, we regret any dissatisfaction regarding our services and the layout of our resort. Some guests love the long walk around our beautiful grounds and other guests prefer to take a ride. We have a train going back and forth and we also have golf carts with our bell boys. We are happy to tell you that we have just bought new golf carts for our guests comfort. You can also pre-program a ride with the Concierge and wait comfortably in your room until it arrives.
In regard to your comment about the rooms, be sure that we have taken note of all your comments and can assure you that we will do our best to improve our service. Any special requests should be addressed to your concierge or front desk, who will be able to help you with anything you need.
We hope you give us another opportunity in the future to change your point of view regarding the above mentioned services.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.