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“A great all inclusive in Riviera Maya” 5 of 5 stars
Review of Iberostar Paraiso Maya

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Iberostar Paraiso Maya
4.0 of 5 Resort (All-Inclusive)   |   Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #7 of 10 Hotels in Playa Paraiso
Chicago, IL
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
72 helpful votes 72 helpful votes
“A great all inclusive in Riviera Maya”
5 of 5 stars Reviewed June 6, 2013

We stayed at this resort for the 2013 Memorial Day long weekend. This resort does live up to expectations with multiple pools, eating options and lovely grounds. Check in was a breeze. Our room was in one of the middle buildings so it was easy to get to the restaurants, pool and lobby. Before arriving, I had made reservations for a couple of the restaurants. Restaurant La Marina was the seafood choice with the huge “appetizer” buffet. L'Etoile Restaurant was next with the amazing service and great beef choice. La Geisha Restaurant was our last and most rushed experience. We were sat at a table with cooking already in progress and then they added our food on to the existing orders. The breakfast and lunch buffets were plentiful and fresh. The beach bar for eating was great for wave watching. Every day we visited the ice cream bar above the pool bar or at the mall. The seating around the pool was plentiful and we never had to play the save the chair game. I took a short snorkeling trip from the diving shop on the property that was affordable. And as people mentioned the snake lobby bar is a must do as it is such a cool building and the bartenders there were wonderful. Overall would encourage anyone to visit this great AI resort.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 24, 2013
Dear guest,

Thank you for giving us the absolute privilege of being your hosts by choosing Iberostar Paraiso Maya for your most recent family vacation. We would also like to express our sincere appreciations to you for taking the time to send us your comments on how your holidays went at our resort.

It certainly gives us a great deal of satisfaction to understand from your kind remarks that you had a wonderful experience at our resort, and also felt like stars while with us.

We also very much appreciate you taking the time to highlight the most memorable aspects of our resort such as our rooms, pool, beach, food, entertainment and last but definitely not least, our staff who were accommodating to you and especially your children.

We really hope you will be staying again at any of our hotels!

Kind regards,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
Date | Rating
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  • Japanese first
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English first
Peoria, Illinois, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

I had nothing but an enjoyable time on this trip. Food was good (the only drawback was that our Japanese cook was new and he wasn't as good as what would be normal, but it was still good!), beach was nice, the entertainment was good. All around, a 5-star experience!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 24, 2013
Dear Customer,

We would like to thank you for the opportunity you have given us by choosing Iberostar Paraiso Maya for your recent stay in Mexico.

It is a cause of satisfaction to have contributed to making your holiday wonderful. Thank you for sharing with us and the rest of the online community your opinion of your stay at our hotel.

We are glad to know that you enjoyed our delicious food in our restaurants, our beach and our shows.

In regard to your comment about our Japanese cook, we are sorry about that. You can be sure we will pass your comment on to our executive chef in order to improve that point.

We are quite confident that you will be returning to our beautiful resort in the future and as such, we look forward to your next visit.

Kind regards,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 6, 2013 via mobile

If you want the warm weather, a beautiful beach, and a great pool, this might be the right place for you and your kids but maybe not. The stylish, modern rooms have plenty of space and some nice amenities. The staff couldn't have been more attentive or friendly. The reason for only three stars is twofold. First, the food just simply disappointed on regular basis. The quality probably equalled a Denny's. Variety certainly could not be faulted, but the fish and seafood should not have been served well done and most every food item felt like it came from a cafeteria. The emphasis on American "cuisine" also bothered me. I'm in Mexico; I don't want a hamburger. Secondly, we also caught the unfortunate weather delivered by a tropical depression which is no fault of anyone, but the hotel had leaks everywhere. Walking around the hotel meant risking a fall as several in our party suffered. Additionally, several of the rooms flooded and buckets littered the bar and lobby area. This not a regular occurance from what the staff told us, but water should not be pouring out of light fixtures. The resort gave us more of the feel of Las Vegas than of Mexico. This all-inclusive would work better for those who have little interest in experiencing the culture, beauty, and grit of the country. Next time, we will probably look for a place with a bit more character.

Stayed June 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 19, 2013
Dear Customer,

On behalf of all our staff members we would like to thank you for choosing to stay at our lovely resort, Iberostar Paraiso Maya. We would also like to express our gratitude for the time you have taken to share your opinion of your stay at our resort.

We truly appreciate your special mention about our rooms, food, pool, beach and our wonderful staff. We are certainly aware that it is through our staff efforts that we are able to achieve our goal of complete guest satisfaction.

Also, we will take into consideration your constructive comments about our food; we already shared it with the departments involved in order to look for improvement. Our Chef is always working on improving the different options offered at our buffets and A la Carte Restaurants so he will be happy to receive feedback.

In regard your comment about the rain; please note that during the first week of June, we were affected by a tropical storm called Andrea, which affected most of our Yucatan Peninsula with thunderstorms and heavy rains for many days. This was also the remainder of a Hurricane from another part of the country. This storm affected much of the state’s electricity services and ground transportation by floods.

Such storms are not common in our state (amount of water, length and intensity); we appreciate your understanding for these natural phenomena that hit our hotels in an unusual way that would not have affected us in other rain situations

We genuinely hope to serve you again at Iberostar and therefore look forward to seeing you again at our hotel in the near future.

Sincerely,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Superior, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 5, 2013

The Maya was a gorgeous hotel with lovely rooms and a fantastic staff. Unfortunately, a huge tropical depression arrived on our third day in paradise and turned the entire place into a wet mess. Several first floor rooms were flooded and there was water leaking from nearly every roof. The eating areas had buckets to catch the dripping water and in many cases there were electrical shorts from water getting into the light fixtures.

The staff was working very hard to keep the water contained but it was just too much to handle.

The shining star of our trip was Ingrid. My son has life threatening allergies to all dairy products and she was assigned to us every day and night to make sure he had a good experience. She was so kind and helpful and really made our food portion of the trip fantastic. I can't speak highly enough of what a wonderful help she was -- and she did it with a smile at all times.

Before the rain hit, the resort was so much fun and we would definitely go back, only this time, not in hurricane season.

Room Tip: We stayed in Building 61 with a view to the garden between the Maya and the Grand. I would highly r...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 19, 2013
Dear Friend,

First of all we would like to thank you for choosing Iberostar Paraiso Maya for your vacation in Mexico. We would like to express our genuine appreciation for the time you have taken to share your opinion of your experience with us.

We regret the inconveniences you suffered with the rain. Please note that during the period of 1 to 4 June we were affected by a tropical storm called Andrea, which affected most of our Yucatan Peninsula with thunderstorms and heavy rains for many days. This was also the remainder of a Hurricane from another part of the country. Winds blew from the east to northeast 30 to 50 km / hr, so that the Government of Quintana Roo sent a statement to all schools, asking to stay indoors and CFE asked the general public not to leave their homes unless it was extremely necessary. This storm affected much of the state’s electricity services and ground transportation by floods.

Such storms are not common in our state (amount of water, length and intensity); we appreciate your understanding for these natural phenomena that hit our hotels in an unusual way that would not have affected us in other rain situations.

We will pass your comment to Ingrid; this type of comments motivates us to provide an excellent service.

We genuinely hope to serve you again at Iberostar and therefore look forward to seeing you again at our hotel in the near future.

Sincerely,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 5, 2013

Have been going to the Iberostar hotels for years, and love the new kids area in the Lindo/Maya. Our granddaughter loved the Pirate ship water area. Slides and Spraying water, excellent. The shows were fun, and food was very good.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 24, 2013
Dear friend,

We would like to thank you not only for choosing Iberostar Paraiso Maya to spend your vacation, but also for taking the time to share with us and the rest of the online community, how your holiday went at our resort.

It is a cause of satisfaction to know that as a team we were able to meet your expectations during your vacation in Mexico. We are so glad to know that you and your granddaughter enjoyed our shows, delicious food and the Pirate Ship.

Thank you very much for trusting us again, we hope to see you again in our resort in the near future to provide you with the service that you and your family deserve.

Sincerely,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene TX
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 4, 2013

We like this resort so much we have been there the last 2 years. 2012 and 2013. The grounds and beach are beautiful. We love the nightly shows and day activities. The Star Friends are great. Francisco is our favorite. He gets to know the guest and is very friendly. He even had lunch with us. Victoria was also great. There is always something to do and food to eat.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 24, 2013
Dear Guest,

We would like to thank you for choosing to stay at Iberostar Paraiso Maya and for taking the time to share your review about your experience.

It is really an honor for us to know that you and your family enjoyed our resort again. We are happy that you, as a repeat customer, give us your feedback; this way we know we are on the right track, and of course we will keep improving to provide the best of services.

We are also happy to know that you have enjoyed your time with our Star Friends team, and of course we will inform Francisco and Victoria about your nice comments on them.

Thank you for your loyalty and we look forward to seeing you again at our hotel and give you the excellent service that you and your family deserve.

Sincerely,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 2, 2013

this was our first trip to Mexico and we based our stay at this resort on reviews and advise from our travel agent. Needless to say we had a wonderful experience. The resort is like a museum with all of the art work and the food was terrific. No issues at all. While it would be impossible to remember all of the staff by name I have to give special kudos to William, Arturo, Tabatha, Francisco, Roberto and Israel for a terrific massage. The entire staff could not do enough for us and everyone walked around with a smile. Transfers were easy and the shows were fun. William and his team did a great job getting guests involved and feel comfortable. Was there with my wife and two sons (21 & 18). hope we can get back there soon.

Room Tip: depends on what you like, beach or pool. we stayed in building 62 which was in the middle. Large r...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 24, 2013
Dear Friend,

First of all, we would like to thank you for choosing the Iberostar Paraiso Maya for your vacation destination. We are happy to know that you enjoyed your vacation and that you were able to take advantage of the activities as well as the other facilities offered at our resort.

We are truly thrilled to understand from your gracious remarks that not only did you have a memorable experience at our hotel but were also impressed with our staff and facilities. We will certainly congratulate all the staff for contributing to making your holiday special.

We are confident that you will be staying again at Iberostar and as such sincerely look forward to your next visit. It will be our pleasure to have the opportunity to serve you and your family again.

Warm regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Maya

Address: Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Official Description (provided by the hotel):
Located directly on the beautiful beach ofPlaya Paraiso" (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico

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