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“Top Notch” 5 of 5 stars
Review of Iberostar Paraiso Maya

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Iberostar Paraiso Maya
4.0 of 5 Resort (All-Inclusive)   |   Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #7 of 10 Hotels in Playa Paraiso
New York City, New York
1 review
3 helpful votes 3 helpful votes
“Top Notch”
5 of 5 stars Reviewed June 2, 2013

this was our first trip to Mexico and we based our stay at this resort on reviews and advise from our travel agent. Needless to say we had a wonderful experience. The resort is like a museum with all of the art work and the food was terrific. No issues at all. While it would be impossible to remember all of the staff by name I have to give special kudos to William, Arturo, Tabatha, Francisco, Roberto and Israel for a terrific massage. The entire staff could not do enough for us and everyone walked around with a smile. Transfers were easy and the shows were fun. William and his team did a great job getting guests involved and feel comfortable. Was there with my wife and two sons (21 & 18). hope we can get back there soon.

Room Tip: depends on what you like, beach or pool. we stayed in building 62 which was in the middle. Large r...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 24, 2013
Dear Friend,

First of all, we would like to thank you for choosing the Iberostar Paraiso Maya for your vacation destination. We are happy to know that you enjoyed your vacation and that you were able to take advantage of the activities as well as the other facilities offered at our resort.

We are truly thrilled to understand from your gracious remarks that not only did you have a memorable experience at our hotel but were also impressed with our staff and facilities. We will certainly congratulate all the staff for contributing to making your holiday special.

We are confident that you will be staying again at Iberostar and as such sincerely look forward to your next visit. It will be our pleasure to have the opportunity to serve you and your family again.

Warm regards,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,591 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (423)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Peabody, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 31, 2013 via mobile

Me my wife and 9 year old son stayed May 3 to May 11. check in was quick and easy they brought our bags right to our room within 15 min, they asked if we wanted to take the cart but we wanted to walk and enjoy the grounds. Food was delicious in all restaurants especially the Japanese and Italian Don Alfredo's. Buffets had plenty to choose from. The best part of the whole vacation was the entertainment staff!! Sajid, William, Rodrigo, Arturo, Carlos, Gabby, Tabita just to name a few, they all worked very very hard to keep us happy and entertained with the pool games, activities and especially the nightly shows. We would definitely go back again!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 5, 2013
Dear Guest,

We would like to use this opportunity to thank you for choosing to stay at our family resort, Iberostar Paraiso Maya. We would also like to thank you for taking the time to write a review for Trip Advisor about your experience at our hotel.

It certainly strengthens our determination hearing that we have been successful in providing you with a memorable vacation and are also very grateful for all your comments but especially those about the rooms, food and most significantly our staff. This type of comments encourages us to continue providing the service that characterizes Iberostar.

We are thankful that you intend on returning to Iberostar and as such, we anxiously await your next visit.

Sincerely,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 30, 2013

This was our second time to Paraiso Maya Complex, the first time, in June 2011 we stayed at Lindo and decided to stay at Maya this time. We liked it even better. Suites are nice and spacious, with a lot of closet space; maids come twice a day . The food was very good overall with a lot of seafood at the buffet. Service was good everywhere-restaurants, buffets and pool. Decent alcohol selection. There are plenty of beach and pool chairs under pallapas. Ocean was a little rough this time so we stayed by the pool most of the time because of kids. Drinks are being served at the beach and pool. Grounds are beautiful and good maintained, the property is huge so it will be a lot of walking; but the carts are available for those who do not like to walk a lot. Free Wi-Fi at the Maya lobby is available.
We will definitely come back to this place again. Very nice family resort.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
walnut creek, ca
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed May 29, 2013

Stayed 10 days with the wife May 2013. Everything as expected per reading previous reviews on this site. Our room was spacious and very clean. The grounds of the Maya were absolutely immaculate. Yes it is quite large, but honestly all the walking allowed us to come home at the same weight as when we left. Unheard of at an all-inclusive. As people have stated, the food is nothing exceptional, but we always found something to eat. You won't starve! We were smart and brought 6 bottles of wine to have at the a-la-carte dinners which worked out well as the wines they serve were horrible.
Best thing about the Maya is the large pool with swim-up bar. You literally could spend all day in the pool which is what we did. On a side note, we did check out the Grand, and boy are we glad we did not spend the extra money to stay there. Gaudy furnishings and absolutely no life.
One other negative about the Maya is the number of screaming and spoiled acting children we witnessed. I do not blame the young children as they are just children, but parents come on! We raised 4 boys and never would have allowed the things we saw go on without stepping in and stopping the behavior. My wife and I are now empty- nesters, so maybe from this point forward we will look into adults only resorts.
Concierges at the Maya were very helpful and the only thing I would say is bring up the quality of the food and then I would give it the 5th star.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 5, 2013
Dear Guest,

On behalf of the hotel staff and also the management team of Iberostar Paraiso Maya, we would like to thank you for the opportunity of choosing us as option for your vacation in Mexico.

We would like to express our sincerest regrets if you were displeased in way with any aspect of our resort. We assure you however that is certainly not a true representation of our standards of operation or the experience of our guests. Please note that the management and staff at Iberostar are committed to providing an ambience which satisfies our guests’ requirements and we sincerely regret if the circumstances mentioned that have affected your vacation experience and your perception of our hotel.

You may however rest assured that we will most definitely be forwarding your remarks to all of the respective department managers in order for all the correct measures to be taken where necessary.

We hope to see you again at our resort and therefore look forward to your next visit.

Sincerely,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013

Our daughter got married at the Iberostar Maya last week. We've been going to this resort for the last 7 years. Needless to say that we have the highest regards for this resort. If something doesn't work, they will fix it, if you are not happy about something they will make sure to make it right.
The wedding went without a hitch. It was perfect!!! My daughter's wedding planner, Nelly, was amazing.
We travelled in a group, 22 to be exact, and they accommodated us for all of our dinner reservations. The food was excellent, but to be fair one or two meals were not up to par.

As a return customer, we did feel that the resort was also affected by the recession. We use to have entertainment in the restaurants, ex, Mexican band on Mexican nite. The Star band only played once during the week and I believe the number of entertainers was also reduced. As mentioned, a return customer would notice these changes.
My husband and I will be celebrating our 30th wedding anniversary this year. We are definitely considering an 8th visit, who knows, maybe the Iberostar Grand (if the price can come down !!!)

:)

Room Tip: Rooms are great all around. I personally like a view, beach, garden. The mattress are very hard, wh...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 5, 2013
Dear Customer,

We would also like to express our sincere gratitude for the time you have taken to share with us, your comments on how your stay and your daughter’s wedding went. Thank you so much for choosing us for such a special event.

It certainly motivates us to continue improving to hear that you had an outstanding experience at our resort and were pleased with a several aspects of our resort including our staff.

We will pass your constructive comments on to Management and the different Department Managers for consideration. Thank you so much for your feedback, which always helps us identify areas that have room for improvement and take actions for our guests.

Thank you so much for your loyalty, and we hope you will be returning to our beautiful resort many times in the future and as such, we look forward to your next visit.

Best regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2013

This was our third trip to the Iberostar. My husband and I went for our 25th wedding anniversary in March. In the past we have stayed at the Beach and Del Mar so we decided to try the other two. We were very happy with our choice. You can't beat the price of the Iberostar whether it is for a week or five days. You can use the other two hotels as well. We worked out everyday in their fitness center, not the greatest but good enough. The pools were a little cold in March, They could use a little heat because we would like to go at Christmas and the weather is a bit colder then and it would be nice to be able to go into the pool. The food in the restaurants at night were good, Japanese was the best. The food at the buffets was ok but they had the same things every day. The beach was very nice and they had a lot of activities throughout the day. The activities staff was excellent and they work very hard to make your trip enjoyable. All of the employees were very nice and accommodating. On thing you should bring with you is singles. We wanted to tip our servers and the front desk couldn't give you and singles. Next time we go alone we are going to try the Iberostar Grand (adults only) We walked through it and it is beautiful, a little more expensive but worth it we were told.

Room Tip: We stayed near the pool, close to the beach.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 5, 2013
Dear Guest,

It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at the Iberostar Paraiso Maya, we would like to express our most sincere gratitude for choosing our resort for your family vacation. We appreciate the fact that you took such care in detailing your vacation experience for all the readers on this medium.

It is a cause of satisfaction to know that as a team we were able to meet your expectations during your vacation in Mexico.

We will take in to consideration your comment about the pool. Thank you for taking the time to let us know your impression of our resort.

The entire team looks forward to welcoming you and your family back for another great vacation. We are at your service for further assistance.

Sincerely,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2013

Nice comfortable hotel with great food and still good prices in the low season. With the free sailing and the on-site dive center it is an unbeatable combination for me. Can recommend it to anyone, especially to young active people.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review, June 5, 2013
Dear Friend,

Please accept our most sincere appreciations for choosing to be valued guests of our property, Iberostar Paraiso Maya. In addition, we are most definitely grateful for the time you have taken to write a review for Trip Advisor about how your holiday went at our resort.

We also very much appreciated your taking the time to highlight the more memorable aspects of our resort.

We hope that if ever returning to our beautiful Riviera Maya, we will have the absolute pleasure of being your hosts again.

Best regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Maya

Address: Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Official Description (provided by the hotel):
Located directly on the beautiful beach ofPlaya Paraiso" (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico

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