Stayed April 20-27. We were booked to stay at the Lindo, were we stayed 3 ago, but got upgraded to the Maya side, which was a nice surprise. While the Maya and Lindo do share the same pool and bars, there are a few extra perks for staying on the Maya side (rooms are nicer, better restaurant choices, free WiFi in lobby).
ROOMS: The rooms are big and nice - Jr. Suite. We were in room 6164 (3rd level, building 61) by the pool. Great location! The bathroom has double vanity sinks, a separate shower and tub. The bathroom included a normal size newer hairdryer which worked just as good as mine at home. Never had any problem with the shower water pressure or temperature. The hallway outside the bathroom had 2 nice closets, both with shelves and enough hanging room for clothes. The mini refrig included several bottles of waters, soda, orange juice and beer and was restocked every day. Air conditioning worked good in the room and there are 2 ceiling fans. The room has been updated with a flat screen TV and there are many channels, however only a few in English, which included FOX News and CNN. The rooms were cleaned by 5 PM every day and spotless. Every day the maid left some type of towel art and we had turn down service on most nights as well.
One of the things I like about the Iberostar is that in every building you have your own concierge. You go to the concierge to make dinner reservations, if you have any problems or questions, or need anything for your room. There is someone at the desk from like 8 am to 11 pm. They are very nice and helpful. You can make dinner reservations for the whole week at one time.
RESTAURANTS/BARS – We ate at 5 of the restaurants and ate at the buffet 2 of the nights. The 5 restaurants we went to: Japanese, French, Cajun, Steak, and Mexican (listed from our favorite to least favorite). Service at Mexican was slow and food was okay, although my husband did like his grilled lobster. Japanese was awesome and so yummy – you got to choose 3 meats and your choices were chicken, steak, lobster, shrimp, scallops, and octopus. We loved the filet mignon at the French restaurant, the portion size was a little small for the guys, but they let us order another entrée of it. So that was great! Cajun restaurant at yummy coconut fried shrimp as an appetizer and the entrees were good too. Steak was decent, we all got the ribeye steaks. The breakfast buffets were good – you can either visit the buffet down by the pool or up in the main lobby. The main lobby has a bigger selection, but the one by the pool is less crowded. The Snake bar in the Maya lobby was our favorite bar to visit in the evening. They usually have music playing. The swim-up bar in the pool is huge. Bring your own thermal cup for your drinks! Be sure to check out the ice cream palor above the swimup bar for a yummy afternoon cool treat!
We spent most of our day at the beach and would head to the pool around 3 or 4. We did have to get up and reserve a palapas on the beach by about 7 am. There were always plenty of chairs just the ones in the shade would fill up. The snack bar at the beach was convenient if you didn’t want to go to the restaurant at the pool for lunch. At the beach you could get burgers, fries, jalapeno poppers, rice, fresh fruit. There was always a waitress taking drink orders if you didn’t want to walk up to the beach bar. You will also encounter a few vendors on the beach. If you don’t want to be bothered they leave you alone, although we did buy Oakley sunglasses, swimsuit wrap and jewelry from some.
The Iberostar has a great stretch of beautiful blue water beach, which is shared with all 5 Iberostars. Very sandy and nice swimming area. There is one area with some bigger rocks, but other than that no seaweed and good for swimming. They have kayaks that you can take out if it isn’t too rough that day. My husband likes to spend all his time playing in the waves and ocean.
Also, be sure to check out the Iberostar shopping complex across the street from the resorts. It has a variety of shops, nightclub for children and adults, and several places to grab food – hamburger diner, ice cream and crepe place, and a taco place – all included, no additional fee. They also offer music and entertainment on most nights at 6 or 7 p.m. We caught the Mayan show one night and it was really good and interesting to watch.
There is one gym on the Iberostar complex and it’s fairly big with decent equipment. Or if you prefer just to walk or run, all the pathways between the Iberostar complexes are nice for that. The grounds are beautiful and well kept.
Taxi ride into Playa del Carmen (5th Avenue) is $25 one way and it’s about a 20-25 ride south. It’s nice to go in the evening and do some shopping and just to people watch. The resort also arranges a shopping shuttle if you prefer to do that, but you are on their time schedule.
This was our 9th time to this area. Other hotels we stayed at were RIU Riviera Maya, Valentin Imperial Maya (2x), Catalonia Tulum, Barcelo Maya. If you are looking for Adults only try the Valentin. Iberostar is a good choice if traveling with kids.
We were in building 61 which was close to the pool, so very convenient.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 29, 2013
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Please accept our most sincere appreciations for choosing to be valued guests of our property, Iberostar Paraiso Maya. In addition, we are most grateful for the time you have taken to write a review for Trip Advisor about how your holiday went at our resort.
We are truly thrilled to understand from your gracious remarks that you had a memorable experience at our hotel and were also impressed with our staff and facilities. We will certainly congratulate all the staff for contributing to making your holiday special.
We genuinely hope to serve you again at Iberostar and therefore look forward to seeing you again at our hotel in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.