We stayed at the Del Mar from 17-31 January for our silver wedding anniversary and had the best holiday ever!!!!
After a whopping nine hour delay at Gatwick we finally arrived at the Del Mar at around 2.30am. After being quickly checked in we were whisked away by golf buggie to our room in building 10. The first floor beachfront room was spacious, very clean and had the most amazing view - we could see the sea from our bed! The bed was firm, but this was okay for us. Housekeeping was brilliant, always done mid morning, linen changed daily, plenty of towels and lovely towel art and the mini bar was always well topped up. We had a minor maintenance issue on the first morning and this was dealt with within ten minutes of making the call. We were extremely impressed with the overall cleanliness of the resort, we even saw staff raking the sand between the foliage! We were also very impressed with the service we received from all the staff, never did we meet anyone who was miserable or surly. All the staff at all levels were wonderful and couldn't do enough for us.
The pool is wonderful - it's HUGE with lots of different areas, some quiet, some for activities. We saw no evidence of any towel games going on, you could get a sun bed at any time of the day and the shady bed cabanas were lovely to lie on. In our first week the pool was cold as had been mentioned on the forums, but this was because the nights were cool. However, in the second week the nights were much warmer (we didn't need an extra layer) and as a result the pool warmed up and became a really nice temperature.
The Beach is lovely - its very wide with plenty of sunbeds. However, the sea is rough most days (although we did have a couple of days when the water was calmer). There is an area in front of the Lindo where guests would go in the water to jump the waves. We tried it and although it was fun, the waves were very strong. The beach is lovely for walking, don't miss an early morning walk at sunrise - it's magical!
The grounds are absolutely beautiful, very lush and very well kept. It takes around 15 minutes at a gentle pace to walk from the beach to the lobby, but if you are feeling lazy there is a little train to transport you around the resort. We saw peacocks, flamingos, turtles, tortoises, swans, agoutis, coati mundis, iguanas and cats around the resort.
We thought the food was wonderful. Yes, the buffet can get a little bit "samey" but they do try to vary it a bit and I do suspect that they recycle the food. However, we always enjoyed the buffet and the choice was really good, surely everyone should be able to find something they would like to eat. We tried some of the speciality restaurants - Japanese, Steakhouse, Mexican, Meditterrean and Brazilian. We loved them all and experienced examplary service in all of them.
Overall, we had an the best time ever at the Del Mar, we have some unforgettable memories of what was a really special time - thank you Iberostar for everything. We are now Iberostar fans forever and would highly recommend this hotel to anyone. There were tears when we had to leave! We poured over the reviews (inlcuding the recent short series of negative ones) and all the photos on Trip Adivsor but nothing prepared us for what we found when we got there - it was absolutely wonderful and I hope that one day we will return. Enjoy your holiday here - its amazing!!!!
- Official Description (provided by the hotel):
- Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more less
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- Also Known As:
- Iberostar Paraiso Del Mar Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Playa Paraiso
- Iberostar Paraiso Del Mar Mexico
- Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico