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“We took a chance and it was great” 4 of 5 stars
Review of Iberostar Paraiso del Mar

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Iberostar Paraiso del Mar
3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #4 of 10 Hotels in Playa Paraiso
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“We took a chance and it was great”
4 of 5 stars Reviewed July 26, 2014

We have never been to Mexico, but instead usually go to the Jersey Shore. Well, maybe never again! For our $4000 budget, that we usually spend to go down the shore, and alot of work along with it, you can fly to Mexico and be waited on hand and foot and treated like royalty. Everyone at this hotel was wonderful and kind and helpful. I wish I could name everyone we came in contact with that helped us, but there are too many to name. It's a great place for all ages and you can either relax and not be bothered, or get involved in as many activities as you want. There's no pressure either way! There is always somewhere open to get food or get a drink. The facilities are all very clean and thoughtfully landscaped. I liked that it's not a "posh and stuffy" hotel, but a beautiful and laid back hotel. I urge you to visit here and stay. We can't wait to go back again. OH! And don't forget to bring your own floats! We bought 2 at Target, very cheap, and left them there. No big deal, they only costs us $3! And there is alot of walking, so bring comfy shoes. But after eating and drinking so much, you can use a walk. Or stop and get a ride with the shuttles which are always available!
The only reason I gave 4 stars out of 5 is:
I felt the pool and surroundings were maybe not as clean as they could be. I have to admit the swim up bar did smell a little like vomit. And the pool water is hot and not refreshing. I think that may be because it is salt water. However, the beach and water was wonderful to spend the day at. Much more refreshing and cooler. I'm not gonna lie, it's HOT down there in July!
Also, we seemed to get used to most of the eating facilities being open air, but I wish the theater was enclosed and air conditioning. We only saw one show, because every night it was just too damn hot to sit there.
And, there's no free wifi except at the shopping center. Which you have to walk or ride to. Which is fine, but you can only get there maybe once a day.
Our tips: get your spot at the beach early, people do reserve chairs early. Bring some frosted flakes from breakfast while snorkeling for the fish. They float and the fish swim up to eat them. Pack light, only bathing suits, shorts, and summer dresses needed. Book your specialty dinners upon check in. Go all the way to south end to find out about the banana boat ride, go early to make your reservation. Wash out your bathing suits if you are in the pool. The water gives them a funky smell, and hang in the bathroom. They don't dry outside in the humid air.
Kudos to the staff at Del Mar for running such a great place to vacation! Gracias!

Room Tip: We loved staying in building 12. Close to the smaller buffet, pool, and beach.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, July 29, 2014
Dear guest,

First of all, we would like to thank you for staying at our resort, IBEROSTAR Paraiso Del Mar and for your review.

We are thrilled to know that everything went so well and that you enjoyed your vacation with us. Thank you for the recognition for the staff, they work hard to offer our guests an outstanding service and an unforgettable experience.

We appreciate your constructive comments, since they provide important information for our Management. Please be sure we will consider them for our future improvements. We need to clarify, however, that we have a regular cleaning program for our pools, where the right balance of chemicals is always checked and documented all throughout the day. We are sorry for this inconvenience encountered.

It would be a pleasure to welcome you back in the near future; it would be a pleasure to serve you again.

Truly yours,
Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,922 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zhukovsky, Russia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2014

We spent wonderful two weeks in Iberostar Paraiso Del Mar! The territory is green and full of different birds and animals. The staff is very friendly and helpful. The food is also great! Thanks a lot for the unforgettable holiday!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, July 29, 2014
Dear guest,

On behalf of the Management, we would like to thank you for trusting IBEROSTAR Paraiso del Mar for this very special occasion.

We are more than glad that your recent stay with us was wonderful and that you enjoyed our wildlife which makes our resort so special. We love to receive reviews like yours since they are a great motivational tool for our staff.

We sincerely hope to have the chance once again to welcome you back, so that you can enjoy another fantastic stay.

Truly yours,
Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 25, 2014 via mobile

This entire comment is my opinion. I go to Mexico every year on holiday, and have done so for the last nine years. Needless to say I have been at many resorts. This was the worst resort I have ever been to. I just walked into my nice clean air-conditioned home and needed to take a shower to get the resort off me. I have never been so happy to get home from a vacation. It was a complete nightmare. When I first got to the resort nobody would help me. After an hour and a half of standing around in the lobby trying to checkin, I finally dragged my bags through the jungle to my room. It took me about 45 minutes and I was covered in sweat by the time I got to my room. A terrible way to start a vacation. The resort is very dirty, and they do not pick up anything on a regular basis. Even though I was in a junior ocean view suite, they
told me I did not pay enough to have my room colder and they would not let me turn the air down. The room was the worst I have had in nine years of going to Mexico. It was old and dirty looking and dirty feeling. The ocean view was terrible and the balcony gross. I did not spend one second on the balcony and typically when I go to Mexico I am on the balcony most of the time. The room that I got was not what I paid for according
to the travel agent I booked with. The staff acted like
everything was a bother anytime I asked them for anything. The making reservations for dinner is a complete joke. You don't get that many opportunities to make reservations. And you are not allowed to make a reservation every night. If you don't make reservations you get the same meal over and over and over again in the buffets which, is terrible food. When you call for service, they conveniently forget you called make you wait an hour to call back and then act like they don't know what you're talking about. It took me 55 minutes to get a golf cart to pick me up to take my daughter to be the onsite medical doctor. In the end, my daughter got
some kind of bacterial infection from the pool. I am so disappointed I opted for this
hotel instead of going to the dreams which is where I always go. Please take my advice, go book at the dreams. I have stayed at dreams across Mexico on five occasions and I have
never been disappointed with
the food or the facilities. I hope someone doesn't read my
review book here anyway and go home like I am now having wasted $4500. Again, this
review is all my opinion.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 25, 2014

I had a week vacation with my family and friend here in July. This is my second time I went to all inclusive hotel in Mexico. This time in Iberostar was such a disappointment. I had really bad experience with some staff in reception area. The hotel seems like not well organized and managed. When problem arises,there was no manager for me to talk with but some other staff tried to protect for each other and did not solve problem. They provided wrong info for the customer and over changed the customer at the check out day.
Pros: variety of food, some staff (dinning and room cleaning) were very nice,
Cons: too hot in most of the areas due to open spaces and no AC(buffer restaurants and lobbies), my room temperature was not cool enough, some staff were rude to the customer, very unorganized. the beach was dirty. Tons of mosquitos in the evening so dining in buffet restaurants at night was not enjoyable, especially with children. Hard to reserve special restaurants even they have lots of opened tables. Lots of walking in very hot weather. Bad drinks. Not a lots of kid activities.
My bad experience: I lost my child's floating vest and some hotel towels and other stuff when I left them on chairs on the beach and pool. We really need to the floating vest for my son to swing in the pool and ocean so that we asked the lost and found office 3 times in 3 different days and they said they did not see them. The towel room said it was ok if we lost the towels because the staff usually collected the towels at night and we only need to tell the front desk to get other towel card without chard. The last day we check out, they charged us the towel fee we lost and they gave us back the floating vest (why gave us back the floating vest at the last day????). The way they explained the situation was mean and one of the staff was very rude. I just feel like this hotel try to rib off as much as possible once time and they don't want the customer to come back after the first time. I would not recommend anyone to come to this hotel. Very bad managed hotel . Some bad attitude staff in reception.

Room Tip: Do not go to this hotel if you don't want leaving the hotel with bad experience.
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, August 1, 2014
Dear client,

On behalf of the Management, we would like to thank you for choosing us for your recent vacations.

First of all, we would like to apologize for any dissatisfaction occurred during your stay at our hotel, your comments were referred to our Management to review our standards and work on improving our services.

Please receive our apologies for the lack of attention about your inconvenience and the way it was resolved. We also regret the lack of information that was given at the resort. Our staff is committed to providing a high quality of service, and this experience was definitely not what our guests are used to.

Please be assured that we will take corrective actions with the purpose of improving our service and to make our customers feel like home.

If you decided to return to our resort, we will be honored to welcome you back to show you the improvements that we are constantly making.

Sincerely,
Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Feasterville, Pennsylvania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2014

We have been back four days and miss it already! The pool was amazing, biggest pool I've ever seen, never too crowded. The beach was beautiful. The food was ok at the buffets but the Gourmet, Japanese and Italian restaurants were delicious. The only downside to my vacation was I accidently left my camera case, with camera and memory cards, on a chair in the main lobby at the end of one night. Whoever found it did not have a heart and turn it in. It not only had all my pictures from this vacation but tons of other memories. Other than that, awesome vacation, nice place to stay!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, July 29, 2014
Dear guest,

First of all, we would like to thank you for posting a review about your last experience at IBEROSTAR Paraiso Del Mar.

We are truly happy that you had a wonderful experience at our premises and having dinner in our specialty restaurants. Thank you for mentioning the service at the Gourmet, Japanese and Italian restaurants, the Executive Chef will be truly glad to read your review.

We are really sorry to learn that you lost your camera at the lobby with all your pictures. These situations are always upsetting.

We would be very happy to welcome you back in the near future.

Sincerely,
Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 23, 2014

Ignore bad reviews and give this resort a chance. You will be pleasantly surprised. Entertainment group is perfect.Food is OK. Beach and pool rocks. Loved the fact that I did not have to dress up for the restaurants.

Room Tip: Building 13 is close to the pool and beach. Little bit of walk from the buffet never bothered us.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, July 29, 2014
Dear guest,

On behalf of the Management of IBEROSTAR Paraiso del Mar and their staff, we would like to thank you for choosing us for your vacations.

We are more than glad that you took the time to share your recent stay with us. It is a pleasure to know that our service, food and the beach and pools were so enjoyable.

We sincerely hope to welcome you back in the near future so that you can enjoy again another great vacation.

Sincerely,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield TX
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 23, 2014 via mobile

We travelled with my in laws and our teenage daughters. With that large of a spread in ages, we were worried that everyone would have a good time. Look no further than the Iberostar! Lots to do for all. The resort is large...very large. The pool goes on forever. Beach is expansive with plenty of chairs. Food stations throughout. Plenty of bar options including 3 swim ups.

The food was very good by Mexico standards. We really enjoyed the Japanese steak house. Drinks were delish. Beer, sodas and water in the mini bars. Room service was also available.

Entertainment was great. They put on big shows at night. The disco was BIG. The shopping mall at the adjacent property (which was open to any iberostar guest) had a great little taco bar, coffee bar, ice cream parlor and more. The pool has it's own shop in case you forgot a float or sunscreen.

The rooms were good sized and tastefully decorated. Marble baths with walk in locker room shower. Nice patio. Beds were very firm but I've experienced that at the dozen other Mexican resorts I've stated at.

Very friendly staff...lots of smiling faces. All in all no complaints. Good job Iberostar...mucho gracias for a great vacation experience.

Stayed July 2014, traveled with family
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, July 29, 2014
Dear guest,

On behalf of the Management, we would like to thank you for staying at IBEROSTAR Paraiso Del Mar for your last visit to Mexico. Thank you for taking the time to share your experience with us and other travelers.

We are happy to see that your stay was very enjoyable and you had lot of fun with your family. We appreciate your mention of the services, facilities, food, pools and beach that we have at the hotel for our guests.

We are already looking forward to your next visit to Mexico.

Sincerely,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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