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“Iberostar Del Mar” 3 of 5 stars
Review of Iberostar Paraiso del Mar

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Iberostar Paraiso del Mar
3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #4 of 10 Hotels in Playa Paraiso
Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Iberostar Del Mar”
3 of 5 stars Reviewed June 4, 2014

This resort was a good choice for a relaxing long weekend. We booked at last minute. Food was ok so we did not overeat. Pool beautiful, but isolated from beach. Room nice, drinks ok. Overall, it was ok.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, June 9, 2014
Dear guest,

First of all we would like to thank you for choosing us for your vacations.

We appreciate that you took the time to share your experience with us on Trip Advisor. Thank you for your lovely words about the pool, the nice rooms and the relaxing environment of our resort.

We take note of your comments about gastronomy. We work every day to keep improving.

It would be a pleasure to have the chance to welcome you back so that you can enjoy again another relaxing stay.

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,091 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (507)
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 2, 2014

We came here as per a travel agent recommendation on a last minute trip. Our room was decent, but we ended up with 2 queen beds (all they offered us was building 19 or 13, 13 was much closer to the beach and pools).

I was disappointed in the lack of entertainment options. The "free bikes" are only a bike tour, not bikes to use on your own. The nightly entertainment wasn't very entertaining (over 4 nights we sat through 1.5 of the shows). The food was ok, but nothing spectacular. We took advantage of the shuttle to Playa del Carmen which was worth the $5/person/way as well as a private tour with Edventures (the best part of the trip).

While on our bike tour, we were informed that there is FREE Wifi at the mall area. This would have been nice to know prior to paying for it.

The grounds are beautiful, beach and pools were nice, staff was friendly...but this is not a place I would go to again.

Room Tip: The lower the number building, the closer to the pools/beach.. higher numbers are closer to buffets...
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, June 9, 2014
Dear client,

First of all we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations.

We appreciate you took the time to share your experience with us and other travelers. It is nice your mention of the beauty of the grounds, beach and pools and also the friendly service from our staff.

We regret to know that the Front Desk was unable to offer you a room with the specification you wanted. We always try to accommodate our guests’ requests, however this always depends on availability during check-in.

We hope to have the chance once again to welcome you at our IBEROSTAR and offer you our friendly service.

Sincerely,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 2, 2014

My husband and myself travel to Mexico every 2 years. This place was great. There was a little walking. We stayed in building 13. We were right in the middle. the pools were right behind our building.Staff was very friendly and helpful. The food was good, specialty restaurants were great.
We love the beach and there were some spots with rocks.But most of the beach was great. There were a lot of chairs on beach. They also had food and drinks right there. very convenient. We would recommend to stay here.

Room Tip: building 13 was just right.The pools were right behind building. A little bit of a walk for food. we...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, June 9, 2014
Dear guest,

On behalf of the management and the Staff of IBEROSTAR Paraiso del Mar we would like to thank you for choosing us for your vacations.

It is nice to receive a review like yours. We are happy to know that our efforts contributed to your having a wonderful stay. We appreciate your mention of the beach, pools and the nice grounds surrounding our resort.

Thank you for recommending us and we sincerely hope to have the chance to welcome you back.

Truly yours,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Paraiso
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014

When we arrived, the rooms were not ready at the promised time. The standard buffet restaurants that we were told should be open at noon, were not. The rooms seemed a little dated. Fridge in room did not work at first. Neither did the safe. It took a day to get the safe fixed. We had a king sized bed that was not very comfortable. The beach and pools were some of the nicest that i have seen.


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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, June 9, 2014
Dear guest,

On behalf of the Staff of IBEROSTAR Paraiso del Mar we would like to thank you for choosing us for your vacations. We thank you for sharing your comments regarding your past stay.

We thank you for your lovely comments on our pools and beach.

Our apologies about the issues you encountered during your stay. We will review these with the different departments involved, to avoid these issues from happening again to our guests.

We sincerely hope to have the chance to welcome you back.

Truly yours,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 1, 2014 via mobile

I'm a frequent traveler who has stayed in budget, moderate and luxury resorts in the Caribbean, Dubai, Europe, Asia and U.S.

I am here now for a wedding. It's just OK.

Food: buffet is plentiful and has decent food. The specialty Japanese restaurant is nothing to write home about. If you like your food bland you will like this. The Mexican restaurant was much better. Getting a reservation at the specialty restaurants is a nuisance. You can do a couple days ahead then must come back or call. Drinks are watered down. I'm with some heavy drinkers and they are ordering double or triples on their liquor just to get what you usually would in a drink. I guess that's to be expected and the drinks are included. Accommodating special diets is very difficult. I'm a vegetarian so I can't imagine how people with dairy or gluten allergies would survive here. Example: I'm with a pescatarian friend and asking for the chicken and shrimp tacos minus the chicken was a huge problem.

Activities: pools are gorgeous and there are plenty of activities and drinking games by the pool. Other than that I have to say this resort lacks things to do. For example: It's raining and a resort staff person announced karaoke at 4. A group of us (mostly couples) went over and sat 20 min just to be told it's cancelled. Upon complaining we were given the option to do zumba on the beach - hardly a suitable alternative. So basically on this rainy day we are sitting in the lobby making our own party. I did go to the show two nights ago which was a kind of pre-Mexican theme with Mayan warriors, dancing, etc. It was packed and I'm not sure if that's because there's nothing else to do or if all those people really liked it.

Location: ok if you plan just to stay on site. It's far from everything. Because of this the stuff you pay for is expensive (souvenirs, forgotten toiletries, etc). Again ok if you want to stay on resort.

Rooms and property: pretty
clean. Rooms are decent. We upgraded to bldg 10 ocean front. Overall the facilities are clean. If you're close to the beach, you are FAR from the lobby and restaurants. If you are close to lobby you will be far from the beach. There are little trolleys and carts that come by to take you around the resort.

Group events: I would be a bit ticked off if I were the bride. The ceremony finally came together but there seemed to be a lot of hassle with the staff and a lot of changes last minute. Also some of the staff were rude during the reception. The reception ended early and the couple planned a dance party immediately following. Instead of being flexible and starting the music early (even upon the offer of payment from the couple), they would not start until the exact time scheduled. The DJ just stood there waiting. Once he did start, his music selection was not good at all. A DJ traveling with our group had to go get his laptop and plug into the system to get the party started. I guess you need to be very specific about music preference if you're having an event. I will say the food offered at the reception was the best we've had during this stay. Still, I would not get married here.

Beach: clean with plenty of chairs. You will have to walk a little way to get towels from the pool. The area immediately in front of this resort has swimming prohibited. Water is rocky.

Bottom line: I have stayed in a few "budget" resorts in similar price range. Comparably the activities were immensely inferior. If you're with a group or your significant other and just want to hang with each other and make your own fun, and you are not overly concerned with good, you will have a great time! If you're looking for loads of activities, good food and amenities, please find another
place.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, June 9, 2014
Dear client,

First of all we would like to thank you for choosing us for your vacations.

We are glad you took the time to share your feedback regarding your stay at our Hotel. It is important for us since all our guests’ comments are taken in consideration by the management to offer unforgettable vacations.

We are happy about your praise to the selection and the Mexican specialty restaurant; we will forward your comments to the Head Chef.

Concerning the wedding event, as you mention there were last minute changes made by the travel agent and the bride, and our team to accommodate everything but this usually takes more time to ensure everything is on time. However, we take note of your very valid remarks and will review them with our team, to make sure such important events are managed smoothly.

We sincerely hope you consider visiting any of our IBEROSTAR hotels in the near future.

Truly yours,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 31, 2014

This resort is absolutely stunning! We've stayed at Iberostar in Puerto Plata before and loved it but this one is even more incredible. It is very large but we didn't mind it, in fact, it was nice to walk around the gorgeous and clean grounds every day! The jungle feel was really cool and we liked the animals, they're not threatening and gave even a more "jungle" feel to the resort. Pools are huge and beautiful. We didn't have any issues with the sun beds, there were always many available even late in the day. There is a quiet area by a very pretty waterfall if you don't want to stay near the main areas by the activities. Pool is actually the largest and most impressive we've seen and we've traveled all over the Caribbean before. Beach is great, clean and clear blue water. It is a bit wavy though but it was fun and you're still able to swim just fine. Staff is friendly and helpful. Not sure why some reviews state otherwise, I guess if you're nice to people they're nice to you. Food is great, even the buffet. There is plenty to chose from and always fresh. We ate at the Brazilian, Japanese and Mexican where you have to make reservations, which was very easy to do by the lobby. Not impressed with the Brazilian, but after being in Brazil before its hard to compare the two. Japanese was ok and Mexican was similar to the buffet food except for a few dishes. We're not very picky eaters and when we go for a relaxing vacation, we care more about the beach, pool, cleanliness and overall experience rather than food. So if that is your main concern you might not find the food as great as we did. We did have a slight issue with the AC one night when it wasn't going below 20C but after calling the reception it was fixed within minutes without anyone coming up. We did the Chichen Itza trip which we booked by the lobby and it was incredible. Its a bit of a ride, around 3 hours each way but for us it was worth it. On the way back, we stopped for lunch and got to swim in a sink hole, amazing! I can honestly say that this was one of the best vacations. Would absolutely go back, cant wait!!

Room Tip: We stayed in building 12 which is very close to the beach and pool but a bit of a walk to the lobby...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, June 3, 2014
Dear guest,

First of all we would like to thank you for choosing us for your vacations in Mexico.

We truly appreciate the time you took to share your amazing comments and review with us and other travelers. It is great to know that you found everything so great and the service, facilities, food, restaurants and the entire environment made your stay so pleasant.

We will share your nice comments with our staff to make sure they know that their efforts contributed to your having a great vacation.

It would be a pleasure to welcome you on your next visit to the Riviera Maya.

Sincerely,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 29, 2014

Our family of 20 had the pleasure of staying here once again!!We have been guests of this resort many times, and again, we were treated like royalty!!!As well as being treated like family!!!Check in is always a breeze and with pleasure!!! I must mention a few wonderful employees among many that work here!!!Monica Galvarez and Liz Juache are without a, doubt our Mexican family!!!They both work in The public relations department and work very hard at fulfilling all your needs!!!!I had emailed for a few rooms requests as well as dinner reservations., and upon arrival they were all met!!!!!!!Such warm smiles and heartfelt greetings!!!!!!!!The food here is superb at each restaurant!!!!!Even the beach food was outstanding!!!!!My favorites were the Japanese, amazing!!!!The Mediterranean , sooooo good and the steak house wonderful also!!!!Entertainment team ..hands down AWESOME!!!!They will keep you entertained round the clock!!!All, employees are very hard workers and continue to do so with a warm smile and a Hola!!!!!!!Raul, the young man that drives the little cart around the resort to transport you from one place to, the other is amazing!!Huge smile and friendly words ALWAYS!!!!Absolutely love these people!!!!!The place was decorated beautifully as always!The pool party they have weekly is such a blast!!!Great music, great friends, great entertainment!!!Never has sooo much fun!We had ages 1 to 67 in our family, and each and everyone of us made such unforgettable memories!!!!!!The Galaxy Disco is a blast also!!!Talk about a PARTY!!!!!!And very well watched over by security!!!!!!!This is my home away from home!!!!!!!Monica and Liz and Raul, Te amamos ....Gracias para todo!!!See you all soon as I love this resort!!!You will, never go, wrong here!Hope you enjoy as, well, as, we, all, did!!!!!Simply amazing once again!!!!!

Room Tip: We always stay in building 11or 12!!Close to the pool and beach!?
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review, June 3, 2014
Dear guests,

On behalf of the Staff at IBEROSTAR Paraiso del Mar, we would like to thank you for choosing us once again for your vacations.

We appreciate your taking the time to share your great experience with us and for your mention of the great service provided by the staff and these single employees. They are all committed to delivering exceptional service and unforgettable experiences.

We are so glad you really enjoyed our resort and we like to mention that reviews like yours makes us feel very happy as we can know we are doing a great job!

We truly hope to welcome you back and we will be looking forward to your next visit to our IBEROSTAR.

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Playa Paraiso
#4 Family Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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