We have stayed in the Riviera Maya many times over the last 12 years, and this is our 4th visit to an Iberostar resort. This trip, we stayed for 7 nights with our 9 and 5 year old boys. The Del Mar does a great job in all areas. We actually stayed at this resort over 10 years ago when it was still a new resort and not a whole lot has changed. Other than some normal wear and tear, the property is maintained extremely well and is quite expansive with so many beautiful areas to enjoy. Just so you can tell our point of comparison, our family has stayed at Dreams Tulum, Now Sapphire and Dreams Riviera Cancun in the last three years. Dollar for dollar, I think Iberostar is just as nice as the other purported ‘luxury’ resorts mentioned, but we paid far less and had just as nice, if not nicer vacation.
I have got to say that I am shocked by all of the people complaining about the food! We enjoyed most of our meals (some more than others) but we could always find something at one of the buffets for all of our varying tastes. It is great to experiment and try new things when on vacation and the buffet is the perfect opportunity to do so. One evening at the buffet, there was a lovely female chef walking around the dining room asking about our meals. They clearly aim to please in all service areas at this resort. We also ate at the Mexican, Hibachi and Steakhouse and enjoyed all three. If people expect to go to Mexico and have all food be exactly as it would be at home, then perhaps they should stay at home for goodness sake!
We would like to thank Jessica and Lilly in the Kids Club for a fabulous job! I had complete confidence leaving my youngest with them. He loved the activities and he asked to go back each day. It seems like a lot of the kids at the Kids Club were 6 and under during our stay, so my oldest son wasn’t into hanging out with the little ones, but he did take part in some of the nightly mini-disco activities in the theatre area. They do a great job with the kids!
We also want to give a special shout out to Benito and Cesar from the Star Friends who stand out as exceptional members of the staff. They are so charming and personable. My oldest son loved trying archery and air rifle on the beach with Benito. Cesar is hilarious and does a great job to say the least! Thanks, gentlemen! All of the Star Friends work so hard at keeping everyone entertained and encourage you to try new things without being overly intrusive. We really enjoyed them and they helped to make our stay so special.
These are the only downsides/constructive criticism that I have with this resort:
-The pool had a tendency to get dirty by the end of the day but this was due to sloppy guests dumping straws, cups and ice cream wrappers in the pool area and wearing too much sunscreen leaving a slimey substance in the water.
-The coatis are cute, but there are too many of them begging for food. Again, I think this is because hotel guests don’t honor the signs and still feed the animals.
-The drinks are a bit inconsistent depending on who is making them. The drinks at the pool seem to be especially weak. I had a mojito at the pool that was completely different from the one I had later that same evening in the lobby bar. The bartenders work really hard and seem to be a bit understaffed (almost to the point that I felt bad asking for drinks sometimes).
Overall though, a great stay!
- Official Description (provided by the hotel):
- Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more less
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- Also Known As:
- Iberostar Paraiso Del Mar Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Playa Paraiso
- Iberostar Paraiso Del Mar Mexico
- Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico