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“Amazing!!!!!!” 5 of 5 stars
Review of Iberostar Paraiso del Mar

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Iberostar Paraiso del Mar
3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #4 of 10 hotels in Playa Paraiso
Hopkinsville, Kentucky, United States
1 review
1 helpful vote 1 helpful vote
“Amazing!!!!!!”
5 of 5 stars Reviewed April 15, 2013

Very beautiful hotel. I loved that everything was open to the outside. It was indeed a tropical paradise. You can sit in the hotel lobby bar and feel as if you are outside enjoying the most beautiful weather and scenery of peacocks, geese, and flamingos. Our check-in experience went very smoothly and were even handed drinks upon arrival. Our room was very clean and supplied with a mini-bar stocked daily with water, beer, and sodas. The maid service was excellent and on most days they spread flowers throughout our room giving us that little special touch that put a huge smile on my face. I was really hoping for a beachfront room but the price was way too much more so I did worry about the location of our room; however that ended up being no big issue; we were in the 1800 bldg. We were just a short walk to the beach or pool. For those who did not want to walk or couldn't for a long distance they have a very convenient shuttle service that were constantly running up and down the street, and for those who complained that they did not, well all you have to do is call for one. As far as the food: we had dinner at 3 of the specialty restaurants; The Steakhouse, which was awesome-get the tenderloin; the Italian, which was not so good; the Brazillian, which I wasn't impressed either. The buffets had an assortment of food so if all else fails there is always salad, bread, and ice cream. All-in-all the food was just okay, but it was convenient and included so I am not complaining. The drinks are full service and were really good. At first I was convinced that the alcohol was watered down from another review I read so I tried just shots to test that theory. Well, I am here to say that is a good way to get drunk because watered down or not it has the same effect. We found that being on the weak side is a blessing when you throw hot sun into the mix. There were several things to do on the resort itself and there is an info board with a schedule of activities. The staff was all excellent and very friendly and eager to make your stay fantastic. The hotel staff worked so hard that even though tips were included in our package I could not help but to give more as we went. Kudos to everyone there and thank you for making our stay wonderful. I was worried because this was my first trip out of the USA and this resort made that transition smooth. The room safe was very convenient and easy to use. If you plan on taking a trip to Chichen Itza just know it is a 3 hour bus ride, but definitely worth seeing one of the 7 wonders. I do wish there was more than 1 hot tub on the premises. This is a family resort but taken at the right time it is excellent for couples, too. My husband and I traveled on a non-spring break week and the crowds were not bad at all. We did have an issue finding a place to sit at the pool in shade, but not an issue at the beach. Thank you so much Iberstar staff! If we ever go back you will definitely be our resort of choice as long as the price still remains fair.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, April 29, 2013
Dear Guests,

First of all we would like to thank you for your recent stay at Iberostar and for taking the time to share your incredible comments and experience with us.

It is gratifying to read your feedback since we work hard to make everything smooth, relaxing and basically perfect for our guests. The Staff and the managers in charge will be proud to know that our efforts contributed to making your holidays an unforgettable experience.

We are happy to read that the service, grounds, pools, beach, wildlife and overall environment was inviting, clean and well maintained.

It would be our pleasure to welcome you back in the near future, we would be more than happy to assist you in any request you may have.

Sincerely,
Quality Manager
Iberostar Mexico
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Springfield, Missouri
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 15, 2013

I have stayed at the Del Mar about seven times and I continue to stay at the resort for many reasons: staff, value, beach quality, beautiful grounds.

I travel with a friend of mine who is in her early seventies and as anyone who has stayed at the resort or read a review this is a very large property and involves a lot of walking. She is treated like royalty and frankly a little spoiled, which is a good thing. We would never consider another resort because Danny and his co workers at the bellman stand go above and beyond for her.

Love the beach here, very nice walking beach for anyone looking to spend some quality time in the sun. I prefer the del mar side to the beach side beacuse of the layout of the resort.

My advice to anyone willing to listen, tip! Tip, tip, tip, it means so much to them and they all work so hard to make sure your vacation is fantastic.

Be sure to look Danny up when you arrive, he will take great care of you. Also, try the butter pecan ice cream by the pool....yum!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, April 29, 2013
Dear Repeat Guests,

On behalf of the management team we would like to thank you for your recent stay at Iberostar del Mar.

It is a cause of great satisfaction to read your comments regarding your experience with us, we are glad to know that once again you and your friend enjoyed an amazing time.
The Staff and will be proud to know that they contributed to making your stay unforgettable; we will forward your nice comments to Danny so that he will be motivated and encouraged to maintain de same level of service for all our guests.

It would be our pleasure to welcome you back in the near future, if this is the case, Danny and the entire Staff would be looking forward to your return.

Sincerely,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Reading, Massachusetts
1 review
5 of 5 stars Reviewed April 14, 2013

Place was great place to stay for the money, hotel staff was friendly. Rooms were cleaned every day, fresh towels and the bed was made up everyday. The breakfast was okay, but the same. I guess you can do so much with eggs. We suppose to get three specialized dinners, but instead we got 6 of them. The hotel staff was accommodating, they poured all brand name liquors, and you can get as much as you wanted with no wait. If you are reading negatives reviews about this place, take with a grain of salt, I think these people will find fault in anything. If you want to find shelter on the beach, you will need to get up early to reserve your chairs, which is standard. The pool is clean and vacuumed and chlorinated frequently. Place is a rather larger, but is clean as can be, You will enjoy your stay her.e.

Room Tip: If you appreciate the service, give the bartenders and waiters a little tip because they work 14 hou...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

My husband and I loved the Iberostar Resort at Riveria Maya, Mexico and it is certainly one that we will certainly recommend. This was a community of its own with lots to do such as tennis, golf, yoga, horseshoes and many, many other things including water sports and activities. The beach was beautiful as well as the pool. The pool was like a river that went on and one. The food was fantastic which many, many choices. We think it would be hard for a fussy eater to not find something they liked to eat at this resort. It was clean, the people were friendly and there was lots to see and do. We certainly rate this hotel as a 5 star.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, April 29, 2013
Dear Guests,

On behalf of the management team we would like to thank you for your incredible comments and for taking the time to share them with us.

It is great to know that everything was just perfect, the staff and the managers in charge will feel proud and thrilled to read your comments. We will keep up our hard work to make sure that all our guests enjoy the same outstanding and memorable experience as you did. The Chef and his crew would be very happy too to read that you found our selection of recopies tasteful and with a large variety too choose from every night.

It would be our pleasure to welcome you back in the near future; if this is the case, please do not hesitate to contact us prior to your arrival.

Kind regards,
Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

I personally loved this resort. I would be willing to go back 2 or 3 more times. The staff had to be some of the nicest people that I have ever met in my entire life. All staff speak both English & Spanish, and some even speak French, German or Italian! They do their very best to keep their guests satisfied which they did, and they have to love what they do. Another thing that was great about it is that the food & drinks there taste very good! And in addition to their buffet, they have authentic Mexican, American, Mediterreain, Carribean, Japanese restaurants including a very tasty Brasillan steakhouse that you can go to two of them throughout your stay. Their fantasia smoothies are very delicious, and they even have some swim-up bars. Oh, and did I mention that all of the food & drinks there are either free or prepaid for before you come? So if you ever feel hungry or just want a drink to quench your thrist, go ahead and get it. The room was all clean, the beds were very comfortable, and every day they would put towels on one of our beds and make them into a shape of a swan or an elephant. They have TV's with great shows on. The bathroom has lots of soap and shampoo in the shower, and there was plenty of room to put my contact lense case, toothbrush etc., Onto the sink. Now, onto the activities that they have there. The beach is very fun and large just with many activities such as dart tournaments, archery tournaments, volleyball games, or you can even create your own tournaments against a friend or another family member in ping-pong or foosball. This beach has a lot of hammocks if you're feeling lazy, or if you feel like you want some action or you are feeling daring, try jumping over some of the biggest waves in the world in the Carriabean Sea. It is very fun. Another thing is that they have a big large pool there right next to the beach that is a very convienent walk from some hotel buildings. They even have some swim up bars and an ice cream stand right by the pool. While I was there, they had some fun activities there at the pool like, throwing a football through a lifeguard hole circle type thing way up in the air and far back from you, and running on a mat that is over the pool. Another great benefit is that there are beautiful animals there while you walk around. Such animals include peacocks, kawatis, and many different kinds of birds. Those animals are very cute and friendly and will not try to attack you unless they sense a threat that you will try to attack them or you have a lot of food in your hands. Also, Spend a day at the historic Chichen Itza, a mayan temple about 2 hours away from the resort. They have a nice little town in the resort with many shops and restauarants, an Internet cafe, a bike tour offered somewhere around there, a gym, a convention centre for businesses, a free carousel, and a ring toss. a teen night club, and I think there is an adult's night club too! And even though we didn't use these two things, they do have a doctor on duty 24/7 that speaks English and they do have a kid's club. Drop off the kids at the kids club If you have small kids. It looked like that the kids in the kids club looked like they were very safe and had a whole lot of fun. So don't be too worried about the kids if you drop them off there. Then, after you are worn out from swimming or dancing or partying all day, go to a big giant theatre type of room and watch a concert or attend the awards ceremony from the tournaments that day. Or, try your luck at Mexican-style bingo! Then, have a great good night's sleep. I really hope that I get to go back here some day. More than 5 stars out of 5 in my opinion.

Room Tip: If you've got the little ones or somebody that has a hard time falling asleep traveling with you...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lanc PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

Beautiful hotel, friendly staff just all wonderful things to say about this place. We are planning on coming back. Weather was perfect we were there in April, only there for 4 days planning on staying longer next time. Food was good a lot of things I didn't know what they were but it was good. Pool was incredible so relaxing had a quiet area and busy area drinks were great. Can't wait to go again taking our friends along next time.

Room Tip: We liked 1700 its about half way to beach and half way to lobby and resturants.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, April 29, 2013
Dear Guests,

First of all we would like to thank you for choosing Iberostar for your recent stay.

We appreciate your taking the time to share your amazing comments with us. It is gratifying to read that you had a fantastic time and that the pools, beach, grounds, and staff were more than you expected. The Staff would be more than glad to know that their service contributed to making your holidays special.

It would be our pleasure to welcome you back in the near future, if this is the case please do not hesitate to contact us prior to your arrival

Kind regards,
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Market Weighton
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 12, 2013

Went to the Del Mar for 2 weeks over the Easter holiday to meet up with our family from the U.S.A. We live in England so an 11 hour flight!! Had read lots of reviews before going and also asked questions on the forums. None of this prepared us for the absolute beauty of the place. We are fairly well travelled, but have never been anywhere as lovely.The beaches and pools were fantastic.

We were allocated a really nice room with a very comfortable super kingsize bed, overlooking the quiet pool; which is midway between the lobby, restaurants etc. and the beach. This was ideal for us. People have complained about all the walking, we are both 70 and my husband has 2 replacement knees and a new hip and we didn't find it a problem at all. We ate breakfast and lunch most days at El Faro which is one of the large beach bars and a pretty walk through the shaded grounds amongst the animals and birds, which were lovely to see.

We used 4 a la carte restaurants, the Steakhouse, the Japanese. the Mediterranean, and the Italian. The Italian & the Steakhouse being our least favourite. The service in the Italian was a bit lacking and the food not very authentic and the Steakhouse a little rushed.

There was lots of choice in the main restaurants' buffets, but on some occasions the meat was rather tough.

Everywhere was immaculately clean, bedding and towels changed each day and grounds and building maintenance ongoing, but not intrusive.

The staff were so pleasant and obliging at all times, nothing too much trouble. They were very grateful for a small tip.

We were sorry to leave and hope to return sometime.

Room Tip: In our opinion a central one is best.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Playa Paraiso
#4 Family Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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