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“Always Greeted with Smile!” 5 of 5 stars
Review of Iberostar Paraiso del Mar

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Iberostar Paraiso del Mar
3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #4 of 10 Hotels in Playa Paraiso
Lansing, Michigan, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Always Greeted with Smile!”
5 of 5 stars Reviewed February 15, 2013

My wife and I stayed at the Iberostar in Cancun in August and loved it! When searching for a vacation our travel agent suggested Iberostar Del Mar, because of our stay in Cancun we decided to go for it! When we arrived, Danny at the front desk was very professional and his English was very good with plenty of tips. The resort was impeccably maintained and our room was very nice. Luis at the pool bar was a great bar tender and always had our drinks poured when we got to the bar. Buffet had a lot of variety of food and I rate it ok. I did not starve. We met a lot of nice people and had long walks on the beach. Off the resort they should clean up debris on the beach. Wish we could have stayed another week the weather was perfect! We were there from Feb. 4th thru Feb. 11. My opinion about this resort is you cannot go wrong going there! It has left us with a great impression of the Iberostar Resorts and their quality.

Room Tip: Bring some walking shoes!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, February 26, 2013
Dear guests,

Thank you for choosing Iberostar Paraiso del Mar. It was a pleasure having you with us.

We are grateful for your comments on our grounds, food, and our staff. Your recognition to Daniel, Luis and all the rest of staff has been shared to them so that they can feel encouraged and motivated. They are our greatest asset to ensure customer satisfaction.

We take note of everything you did not find entirely satisfactory and pass it on to the concerned departments. Thank you for your constructive criticism which help us improve day by day.

We look forward to seeing you again in our hotel. Please do not hesitate to contact us for any further assistance you might need.

Warm regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,045 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Viriginia,usa
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 14, 2013

Not certain why the negative reviews exist for this resort...I found the resort to be delightful. Great food, great staff. Our room was always clean...minibar stocked everyday, and this is the first place I've stayed where room service is inlcuded....Elena at the front desk multitasked like no one Ive seen. All pool bars were great...thank you luis and esteban. Ate at both the mexican and mediterranean restaurants...delicious...first time for tamarind and Gilberto at the mediterranen went the extra step to find me flan and rice pudding when all was depleted from the dessert bar. The buffets were loaded and the staff had that morning coffee and water ready. At no time did I and my companions feel we had to walk too far for food,fun,or a drink. We would go there again. Did I mention how gorgeous it was...look at the photos they don't lie.

Room Tip: request a room near the quiet pool bar...sort of halfway between beach and lobbey and all else
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, February 28, 2013
On behalf of Iberostar Paraiso de Mar we would like to thank you for taking the time to write about your recent stay at the property; we really appreciate your kind comments about the food, pool, beach, room service & room and especially about our staff as we recognize they are our main strength and the most important element to create the best memories to our guests.

Thank you also for your compliments – our whole team appreciates them greatly, especially Elena, Tamarind and Gilberto no doubt they make them feel even more motivated.

We certainly look forward to welcoming you back at Paraiso del Mar!

Best regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth, Canada
1 review
5 of 5 stars Reviewed February 13, 2013

I booked this as my first ever all inclusive holiday. Right from the start, my expectations were exceeded in every way. The staff was friendly, the food was good, the room was comfortable and the beach was amazing. Swim up bars, drop in yoga, nightly entertainment...it was great!

One of he best features of this place is its location. It was challenging to make ourselves stay put on the resort. We opted for two extras, one short excursion to Dolphin Discovery- we swam with Manatees! And a trip to Chichen itza (That was a really, really long day, but still awesome).

Their food service is pretty flexible, but if you have a super early flight out, you might want to organise some take away breakfast ahead of time. Shampoo, soap and towels are provided, but you may want to bring blow up floatie toys for the pool. The rooms all have a safe that you can set the code to. There is room service, but we never used it. Bring one nice outfit if you want to go dine at one of the 5 a la carte restaurants...no jeans allowed!
This place is also focusing on sustainability and they use re-useable cups for your drinks.
I'd definitely go back!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, February 26, 2013
Dear Guests,

On behalf the Management and all the staff of the IBEROSTAR Paraiso del Mar we would like to send you our warmest appreciations for choosing us. We are deeply glad and grateful for your visit.

We are very happy to hear that you had such an amazing vacation with us and pleased to know that we exceeded your expectations during your vacation. Thank you for all your comments regarding on our friendly staff, fine restaurants and facilities. We will make sure that all the staff receives your comments!!!

We do focus on sustainability as you well said, as we are part of the Green Globe program! So we take actions to preserve the environment every day, thanks for appreciating that :-)

Once again, thank you very much for your kind words. We certainly look forward to welcoming you back at Iberostar Paraiso Del Mar, hopefully in the very near future.

Kind regards

Quality Manager
Iberostar Mexico
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Philadelphia, PA
1 review
3 of 5 stars Reviewed February 13, 2013

The Iberostar Del Mar hotel is very beautiful with a lot of wild life. The pool is huge, plenty of space for swimming and having fun. Plenty of pool bars. But no where to hang out at night other then the lobby bar or theater. Was tough to make dinner reservations. But the Mediterranean restaurant was very good. Pedro was an excellent waiter. The Bartenders at the Lobby bar at night were also very good.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, February 21, 2013
Dear Guests,

Thank you very much for your recent visit and for choosing Iberostar Paraiso del Mar.

Your positive comments regarding our food, the staff, native fauna and our beautiful property in general, are much appreciated.

We are very happy that you had a great and fun time. Thank you for your generous and kind comments about Pedro from the Mediterranean restaurant and the lobby´s bartenders. The best reward that staff can have is your compliments.

Regarding your comments on other bar options, we would like to mention that beside the Theater and Sport bar (STAR ROCK) in the lobby, we also have two disco for the entertainment and enjoyment of our guests, these are ; GALAXI DISCO just for adults and UNDERGROUND for teenagers, both of them located at the Commercial Center of the complex and available for all our guests.

Thank you once again for your comments. It would be a pleasure to welcome you and your family back to our resort in the near future.

Kind regards,

Quality Manager
Iberostar Mexico
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Newark, Delaware
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

I just returned from a 5 day trip with my 18 yr old daughter and can't say enough good things about our trip. To begin, I was a bit skeptical about the resort because, compared to the reality of the resort, I don't think that any of the photos I saw before hand did it any justice!! The place was BEAUTIFUL, kept immaculately clean and felt like paradise. We stayed in an ocean front jr suite (well worth it!) and enjoyed the beach and pool equally. It was enjoyable watching the wildlife throughout the property (coatis, swans, flamingos, peacocks & various other birds) The only caution I'd offer is if you're a foodie and looking for 5 star food quality you won't find it here. Don't get me wrong, the food was 'ok' but most of the time you're eating from a buffet and the restaurants on the property aren't much better except that the food is cooked to order.

Over all I'd go back in a heartbeat and would definitely visit an Iberostar property on my next vacation!!

Room Tip: If you're going to Mexico it's worth splurging on an ocean front room, most of the other roo...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, February 26, 2013
Dear guests,

Thank you for your generous review. We are pleased to know that we exceeded your expectations on your visit to our resort.

It is cause of great satisfaction to read that you are impressed with the quality of service that we offer; we work constantly to improve day by day, so it means that we are on the right track.

We are very pleased to know that you enjoyed all our surroundings and services.

We thank you sincerely for having chosen the Iberostar Paraiso del Mar for your recent Mexican vacation and we trust that we will have the opportunity to welcome you again in the near future

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2013

Stayed at the Del Mar for 2 weeks, Jan 28- Feb 11- our 2nd 2 week stay at this beautiful resort, with my wife. We love it here. The specialty restaurants are super. We ate at 6. If you are into tennis you will enjoy the tennis clinic daily(ex Sun) at the neighboring LLindo Maya courts.800 for adv players and 1000 for beginners. Tennis pro Peter will run you through drills for one hour and you will meet other players-all free. If you seek a resort that is small ie parking lot, lobby, pool and beach within close proximity you should go to Cancun or Miami. This resort is huge and beautiful and does require considerable walking. Not a bad thing if you eat and drink a lot. The pool itself is probably 3/8 mile long w 3 swim up bars. Re internet access you pay 10 dollars for 10 hours or 16 dollars for 24 hours of use. As long as you log off the clock stops ticking. Desk personnel helped me twice to log off-very helpful.Service only available in the lobby at the Del Mar. Many other activities include a guided group bike ride twice a day, pool and beach volleyball, archery and air gun shooting, snorkeling, kayaking, water aerobics as well as a nice golf course-it hosted golf channels BBig Break. The staff is very warm and helpful. One evening at the buffet they did not have tortillas to make tacos.The cook said wait a minute and returned w tortllas and fryed me 4. Great breakfasts w eggs or omelettes to order, pancakes, french toast,and alarge variety of breads cold meats and cheeses. Great buffet near lobby as well as smaller breakfast and luch buffets between the pool and beach as well as smaller buffet at the beach. Reserving lounge chairs is not supposed to be allowed but nearly everybody does- we did not but could not always get a preferred spot. We will return again. Returning guests get their name on the sign in lobby as well as t sirts w " I'm back" printed on them.

Room Tip: No matter where you stay there will be a lot of walking
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, February 26, 2013
Dear Guests,

First of all we would like to thank you for choosing our Hotel for your vacations and for your loyalty! And of course for posting your review on Tripadvisor.

Many thanks for your kind words about our employees, our food, service and your recommendation! It is very motivational.

It was our pleasure to have served you we are delighted to hear that you had an unforgettable experience with us again.

We look forward to host you again at the Iberostar Paraiso del Mar : your home away from home.

Warm regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

had a great time ,food good,beautiful complex, nice beach,
staff very friendly,especially front desk staff who did everything to help and acomadate us when Sunwing dropped the ball.only one item was a disapointment:=we found the cost of
spa services exagerated.
would not hesitate to return.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Paraiso del Mar, responded to this review, February 26, 2013
Dear guests,

Thank you for your favorable comments following your recent stay. We are very happy that you had a great time with us. Also we are glad to know you had enjoyed the facilities, grounds, and our most appreciated asset, our friendly staff!

It is great to learn that you had an unforgettable experience, and we look forward to seeing you very soon. Should you need any assistance please contact us.

Warm regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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