We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do not hesitate...” 4 of 5 stars
Review of Iberostar Paraiso del Mar

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Iberostar Paraiso del Mar to your Saves list
Iberostar Paraiso del Mar
3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #7 of 10 Hotels in Playa Paraiso
Mesa, Arizona, USA
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Do not hesitate...”
4 of 5 stars Reviewed December 6, 2012

...if you're looking for a place to relax and be yourself. The del Mar tends to attract folks who want to relax but have a good time, also. There's no feeling of "I need to watch how I act so that others don't look down on me" because everyone's there for the same thing, sun and fun in whatever order they choose. This was our second stay at this resort as we did the Apple Vacations Square Deal this time around and we were very happy to learn we'd be going back to the del Mar. The only negatives I can throw out: the food is not spectacular but the filet at the steakhouse was very good; you can hear people in the rooms next to you or moving/talking outside your door; and one of the entertainment staff (Star Friends), Jesus, was a bit immature as he cared more about what others thought of his actions than ensuring that customers enjoyed themselves. In all, I would not hesitate to go back to this resort as the beach and pools are awesome and almost all of the staff bends over backwards to ensure you enjoy your stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Paraiso del Mar, responded to this review, December 15, 2012
Dear Client,

First of all we would like to thank you for choosing Iberostar for this vacation and for sharing your comments with us on Trip Advisor with our online comunity.

We are glad to know that this was your second time at the resort and you enjoyed every single moment of it. Thank you very much for your loyalty!

We have already forwarded your comments to all our staff and they will do their best to improve every single aspect you mentioned. We are delighted to know that our job is taken in consideration by all our guests, this motivates us to keep on the right track to offer services of excellence.

We would be glad to welcome you back in our Hotel in a near future, please if this is the case, do not hesitate to contact the Public Relations office at rpparaiso@iberostar.com.mx, we would be more than glad to assist you prior your arrival.

Kind Regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,417 reviews from our community

Traveler rating
    1,700
    1,091
    395
    147
    84
See reviews for
1,167
1,048
42
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (599)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cincinnati, Ohio, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 4, 2012

we signed up for the Iberostar 5 apple deal, and I was worried. The resort was very nice, great food, wonderful grounds, but very family friendly, so had to put up with lots of crying children. Everything was wonderful, except the immediate beach, rows and rows of chairs, crowded like NYC, but the overall beach in that area goes on forever, so great for walking.
I would definitely recommend this for families with children, not so much for singles and couples

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Paraiso del Mar, responded to this review, December 15, 2012
Dear Guest,

Thank you very much for your positive review, especially for your kind comments about the great service provided by our staff. Its a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours help us constantly to do our best to maintain the quality of the service we provide and to improve every day. We look forward to welcoming you again at Iberostar Paraiso del Mar.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 1, 2012

After ten years of marriage, my wife and decided it was time to leave our four kids with the grandparents and enjoy each others company without interruption. We booked our stay at Iberostar through a last minute special on Apple. The resort was beautiful, the lush gardens were fantastic. Obviously a lot of effort goes in to the maintenance of both the grounds and the buildings. All the staff we encountered, from the concierge to the grounds keeper were all very friendly and happy to help. The food was about what we expected, good, but nothing spectacular. We were happy to get a specialty restraint reservation each night during our four night stay. This was the perfect relaxing “no-brainer” just show up and enjoy yourself vacation- exactly what we needed. We’ve already discussed coming back with the whole family.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Paraiso del Mar, responded to this review, December 15, 2012
Dear Guest,

First of all we would like to thank you for your recent stay at Iberostar and also for sharing your incredible comments with us on Trip Advisor.

We are glad you took your time to have a “second honeymoon” and you did it with us!

We are especially happy to know that everything was smooth during your vacations and also that the service provided by any of us was spectacular and welcoming.

We would be more than happy to welcome you and your family again to our Resort in a near future, if this is the case, please do not hesitate to contact us at rpparaiso@iberostar.com.mx we would be glad to assist you prior your arrival.

Wrm Regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed November 30, 2012

The food and drinks were very poor. The service was okay but we expected better.The shows and entertainment was as poor as the service throughout the hotel.The only good thing was the location and the beach.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Paraiso del Mar, responded to this review, December 15, 2012
Dear Guest,

Thank you for taking the time to write this feedback. We are very sorry to read about the impression you had as our main goal is to create wonderful memories to remember. We look forward to welcome you again to our resort, hopefully under brighter circumstances.

Kind regards,

Quality Manager Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 26, 2012

We stayed Nov. 15-22 at Del Mar. Awesome property, just like all the others we have stayed at (Tucan, Rose Hall Jamaica, Dominicana & Hacienda, DR). Very close to the airport. The beach is georgeous with plenty of space to float / swim in the ocean. It is a rather long walk from the lobby to the beach, but it's good exercise! and we spent most of the day on the beach anyway. The pool is huge ! The Star Friends had "contests" later in the afternoons for the guests which were very funny (kayak racing and jump rope in the pool were crazy). Food was ok in the buffet, but the restaurants were very good. Had "surf and surf" (2 lobsters!) at Mediterranean; the Brazilian was excellent with 4 or 5 kinds of meat served; Mexican and Italian were good. Big "kudos" to all the staff - everyone was very friendly and helpful. Thanks to Rainier for helping with dinner reservations and to Lionel at the beach bar who made excellent gin & tonics! And the best bartender in all of Mexico is that very handsome Jorge - his "Grandma's Recipe" resulted in several seriously hilarious evenings at the lobby bar. Hope to return next spring. Muchos gracias ! Kolleen in Cleveland !

Room Tip: Stayed in Building 13...close to beach where we stayed all day. Nice long walk to dinner/drinks in...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Paraiso del Mar, responded to this review, December 2, 2012
Dear guest

First of all we would like to thank you for choosing Iberostar once again for your last vacations.

We would like to thank you for taking the time to share with us and the rest of the online community your experience at our Hotel.

It is gratifying to hear that you enjoyed our premises as the pool and beach, all the staff works hardly daily in order to keep the areas in the better conditions.

We are pleased to know that the food at the specialty restaurants exceeds your expectations we will send your comments to the Chef and he will be proud because of your recognition.

We will send all your comments to the people that you mention and they will be glad to know that they have contributed to making your holiday special.

We hope to welcome you back again in a near future and offer you another memorable vacations.

Kind Regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompton Lakes, New Jersey, Usa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 25, 2012

This is a very affordable and fine hotel. Everything was immaculate, the premises were spotless. The staff is friendly, the food is out of this world! The fish and stake just melted in your mouth! The walkways are shaded and very nice. The beach is absolutely fantastic! It has a lot of room to walk and enjoy those turquoise waters! The wooden walkways are a nice touch! Plenty of sunbeds and umbrellas for everyone to enjoy the beach! The pool is ginormous and offers plenty of shaded seats, but we mostly spent our time by the ocean. Absolutely fantastic value for the money. The tour guide Demian was great and very informative. Overall a Fantastic Vacation place. Will definitely recommend to everyone!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Paraiso del Mar, responded to this review, December 2, 2012
Dear Guest,

On behalf of the management, we would like to thank you for choosing to stay at the Iberostar Paraiso del Mar for your vacation and for taking the time to post such a kind review of your stay with us on “Trip Advisor”.

We are delighted to know that you had an enjoyable vacation and that you were pleased with the facilities and services provided by the hotel and staff. We hope to see you soon and serve you again in the future.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 24, 2012

The pools and the beach are great. You will be walking quite a bit, but the overall resort has nice views. The staff was below average for a resort in cancun, they should definately train their front desk staff on being more friendly. Any contact we had with them was less than pleasant. Customer service should be the #1 priority. The food was typical resort food, but they had plenty of options. The shopping center needs to be re-vamped. Several shops were closed at random times throughout the day and there isn't much going on in the shopping plaza.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality manager at Iberostar Paraiso del Mar, responded to this review, December 2, 2012
Dear guest

First of all we would like to thank you for your recent stay with us.

I would like to thank you for taking the time to write your comments regarding your stay with us.

We deeply regret the fact that we did not fulfill your expectations since our main goal is your complete satisfaction.

Regarding the front desk staff, we are really sorry to read that you received this impression from them. We are always working to contribute to our guest happiness. We will definitely review this situation with our front desk manager.

We are confident to be able to offer you our hospitality again at Iberostar, if this is the case, please do not hesitate to send us an email at rpparaiso@iberostar.com.mx. We will be glad to assist you before arrival.

Kind Regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Iberostar Paraiso del Mar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, VISIT US, INC. , Travelocity and Hotels.com so you can book your Iberostar Paraiso del Mar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage Iberostar Paraiso del Mar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.