We stayed from 2/6-2/13/2010 as guests of owners. We had a standard room - two double beds, bathroom.
THE SHORT LIST:
Beautiful resort, great service, but rooms were not comfortable and no night life.
Beautiful, huge resort. We stayed in building #11, which is just past the main lobby -- 10 minute walk to the pool/restaurants. Gorgeous walk to the pool through the gardens. Did not mind it at all. Pool is fabulous.
Excellent service throughout the resort. Balche's poolside bar and restaurant was our favorite. Definitely try the corn cake dessert. So worth it. Havana Moon was excellent also. Del Lago (buffet restaurant) good but the birds were a nuisance in my opinion. Did not eat at Tremontos; advance reservations recommended (day or so ahead of time at least) and strict dress code we heard - collared shirts/pants for guys, no flipflops). Food prices were not outragious in our opinion. We spent about $850 for the week on food and drinks for my husband and myself.
Take advantage of shuttle service at resort. Went went into Playa Del Carmen for about $3 each way per person.
Do bother exchanging your US currency to pesos. The resort is a cashless system, and US currency is widely accepted. In fact, you often will get a better exchange rating paying with US dollars as opposed to pesos in Playa Del Carmen ($14 as compared to $11.50-$12). If you do exchange, I recommend doing it at the resort (12:1) and if you have any left, you can just have it put on your account before you close out your stay.
No safety issues whatsoever. Safe was electronic and spacious. We used it and had no issues. Even stored our video and regular camera in it.
NEGATIVES (and deal breakers in our opinion):
Rock hard beds.
EXTREMELY noisy rooms - could hear everything in hall, neighboring rooms, and above. No joke here: could even hear people using the bathrooms. We would not go back for this reason alone.
No coffee pots in standard room.
No nightlife after 11 p.m. Havana Moon has music at night, but more like restaurant entertainment than night club entertainment. They do have karaoke if you like that kind of thing, but really no play list to speak of. Really very few activities by the pool also. Love what they had, but someone actually complained the music was too loud and they had to tone it down,even though it was not loud in our opinion, and we were right next to it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.