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“Great Vacation” 5 of 5 stars
Review of Mayan Palace Riviera Maya

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Mayan Palace Riviera Maya
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4.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #10 of 10 Hotels in Playa Paraiso
1 review
4 helpful votes 4 helpful votes
“Great Vacation”
5 of 5 stars Reviewed December 20, 2009

We love the Grand Mayan Resort in Rivera Maya. The resort is one of the best resorts we have ever visited. This resort has a lot of pools some for kids some were more private all you would expect from a five star resort and more.

The Health Club and Spa was awesome. They have all the amenities that you would expect in a great spa. The couples massage was the best.

The service at the Grand Mayan was the best, tours picked you up at the resort, and the staff always provided us with the best service. We could not have asked for more when it comes to service.

The resort has 7 restaurants that were all very nice with great food. We ate at the resort at least twice a day for 7 days and every meal was great.

The beach looked great and it is large, you can eat on the beach and could get massages on the beach. Only one issue with the beach is the last hurricane brought lots of rocks in to the beach area under the water line. I did not swim at the beach. The pools more than make up for the swimming at the beach.

This is a large resort but the way it is set up you feel that you have privacy when you want it on the grounds. The entire resort it was extremely clean and well manicured.

We had another small issue, the resort has 13 building for the rooms. Of the 13 building were 7 very close to lobby, pools, restaurants and the beach other 6 were in an area they call the Jungle. When you stay in Jungle you need to take transportation to the lobby. The good thing is that the transports come about every 10 to 15 minutes. It was a slight inconvenience.

With that said we stayed in the two bedrooms suite and it was enough room for two couples with at least four kids. The rooms were great. We did not cook in our room but if we wanted to the accommodations were nice. All in all a great place for just a couple or a family with kids. We loved this resort and we will visit The Grand Mayan again.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,367 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, Indiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 9, 2009

This was my first trip to Mexico. My parents' gave me a week of their RCI timeshare. It was a beautiful and very well kept site-workers are constantly cleaning and landscaping, housekeepers cleaned our room twice a day. The pool was the best part of the resort, although it was a 10 minute walk from our room. We read that the beach wasn't so great and it was pretty windy so we were happy to stay at the pool- 2 for 1 drinks! We only ate at 2 of the restaurants: Balache, we loved their Mexican food, and Havana Moon, which was not so great and expensive. wide mix of foods, big portions, but the appetizers were better than our entrees. we weren't so hot on eating at an italian or asian restaurant at a mexican resort.
The fitness center was big and well equipped, but we were charged 100 pesos the second time we went since we were RCI members, which we weren't warned about. We didn't go to the time share breakfast, but before we knew it, we were paying a 100p deposit to hold our reservation. We didn't have much trouble getting our deposit back after we "missed" our breakfast.
we went on a day-long multi-stop tour led by Edventure Tours (www.edventuretours.com.mx) which i recommend. the concierge would not help us contact or book any tours they are not affiliated with and which were quite expensive.
No cash is accepted throughout the resort, everything is charged to your room. It was annoying that internet use at the cafe (no wifi) was 40p per 1/2 hour, laundry was 80p for 1 wash and dry (no machines in the units. the dryer broke and we ended up spending all morning waiting for someone to come by the laundry room), drinks at the pool were 85p plus tip, and i wouldn't buy anything from the market since it's so expensive.
I didn't realize how far away Playa del Carmen and Cancun were from the resort. We didn't take the resort shuttle since their schedule was limited. If you walk across the highway at the front gate you can take Playa Express (18p per person) or the collectivo van. The trip is 1/2 hour to Playa (we didn't go to Cancun). We went into town to go to Walmart (highly recommended), and to eat a few times. La Cueva del Chango (Monkey's cave) had an awesome breakfast (38th calle off 5th ave). Dinner at Yaxche was also an awesome Mayan restaurant (5th and 8th). Playa is like any cruise ship port town. We went out to the Blue Parrot bar one nite for some fun--cute swings at the bar, fire dance show, pole dance performance to broadway songs. Bargaining with taxis is easier out on the hwy across from the front entrance or within Playa (not outside big bars like Coco Bongo).
Overall we had a goo experience, but i don't think we'll be going back.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed December 3, 2009

We arrived here after spending one week at the Moon Palace in the Presidential Suite to spend a week in a two bedroom suite here. The first suite they gave us reeked of mold and mildew, so bad we couldn't stay in the room to wait for luggage. Complained and they moved us to one of the newer buildings. the living room here was a little better but the bedrooms still reeked. Had to sleep in a surgical mask I had brought for the plane. The mosguitoes were so bad we had to spray before we could walk out of the room. We complained again the next morning and upgraded to the Grand Mayan next door. If this had not been an option Iwould have checked out and returned to Moon Palace. Don't ever stay here. Ladies bathroom at the pool didn't even have a seat on the toilet. Grounds were not cared for, old pool furniture. Everything looked neglected.

Stayed November 2009, traveled with family
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2009

Very nice hotel. fairly clean. Staff (other than timeshare people) are awesome. Pools are beautiful, restaurants are great, drinks are very good. Shuttle buses take awhile but walking the gardens was not only good exercise but beautiful. Skip the complementary breakfast because the timeshare people will keep you from enjoying your first day. 90 minutes is completely misleading (try 4-5 hours). When you ask to leave the presentation they said they had to sign us out, that took another hour and 4 more sales people. Absolute waste of time for us. The hotel and staff are great. Knowing what I know now I would go here again but not with teenage kids.

  • Stayed November 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 19, 2009

My wife and I are owners with the Grupo Mayan at the Mayan Palace. We brought her parents with us for this stay, which was our first time to this location. I read many reviews before I departed for my trip. Many were accurate but most of the negative reviews were overly exaggerated, We spent 2 weeks at this resort (NOV 1st-15th) and enjoyed our time there, even with the hurricane messing up our sun for the entire first week. We were upgraded into the Grand Mayan during our stay because we went on our 3rd presentation and upgraded again to the Grand Luxe. We were told that it was a members breakfast and they would answer my questions; this however was not true. It was another presentation and we were there for 6 hours. However, If at any point you want to leave, you can. You can make it a 2 hour ordeal if you wish and the value is worth it. THey gave us 4 free breakfast buffets, 2000 pesos, and 10% off of our total bill. THe value of this package to us ended up being around $600 USD, so it is annoying but worth the time. And to just see the Grand Luxe, it is amazing!

As for our stay----There is not a huge difference in the Grand Mayan and the Mayan Palace. We got a flat screen tv, a little nicer shower, and a somewhat larger fridge (still not full size). The rooms are very nice and clean, and the maids are excellent! The pool area is gorgeous! you do not ever have to worry about finding enough lawnchairs for your family, there are thousands! They have activities around the pool all day every day and the activities staff is wonderful! The swim up bars are very nice, and the drinks are 2 for 1 everyday from 1100-100. i suggest going to the swim up bar where you can watch them make your drink because they put more alcohol in them, compared to when the waiters bring them to you! One drink cost about 85 pesos, which equals about $7 USD depending on the exchange rate. Everything from drinks to golf to dinner is charged to your room, so when you check out and pay with a credit card, you get the exact exchange rate (not the 1USD=10 Pesos, which is what all stores and restaraunts want you to believe). So you do not ever have to carry any money or try to figure out any tips because 10% gratuity is included on everything. So drinks are a good value! I personally brought a cooler full of beer that i bought at walmart to the beach and pool everyday. They never bothered me about this once! Many people did this even though signs were posted. The food at the resort is amazing! We ate at balche (pool bar a few days) and had a huge order of loaded nachos that were great! Most days we went to the room and ate the food we bought at the walmart for lunch! We ate dinner at Havana Moon (right on the beach) 4 different nights. THis was our favorite place. They have everything from seafood to Japanese to brick oven pizzas that are delicious. And the band that plays there every sunday, tuesday, and friday is amazing from 8-10. The food is not as pricey as everyone makes it sound. (went to playa and ate at some decent resteraunts for the same prices we were paying in the resort) Tramante is the italian restaraunt. It is very very good but a little more expensive- I would compare it to an upscale olive garden. Gongs is the japanese steak house. It is good, but I liked the japanese food at Havana Moon better. Hav Moon has better Teryaki Chicken, Lo Mein Noodles, and fried rice. Gongs is the most expensive restaraunt at the resort, but it is nice. They do not cook in front of you either like they do in the states. Del Lago is the Buffet. They have a 20 USD per person breakfast buffet everyday that is amazing but expensive. They also have a Mexican Party every Thursday night, 50 USD per person-all you can eat and drink and you get to watch an amazing show (well worth it). They also have a steak buffet and seafood buffet for about 26 USD. The steak buffet was not all that great and my least favorite of the 2 weeks! We went to Playa Del Carmen 5 nights and ate on 5th avenue. the restaraunts that I would recommend are Karens (mexican, seafood, american) and La Parilla (mexican). Karens has an amazing band every night from 6-10 and you have to try the bananna flambe dessert! This city is about 30 minutes from the resort and is cost 200 pesos each way. This is the nicest and cleanest mexican city that i have been to!

Activites-- YOu have to play golf at the resort. It is only 69 USD and this price includes clubs. It is only a par 3 course, but it is Jack Nicklaus and you will use every club in your bag. it is very very difficult! Xel Ha is a better deal than Xcaret. Xel Ha includes snorkeling, walking to Tulum (mayan temple), swimming thru cenotes (underwater caves), all you can eat and drink for 90 USD per person all day. The fitness center at the resort is the nicest that i have been to also. We also took the ferry to cozumel from playa del carmen and went to paradise beach in cozumel. The ferry ride is about 45 minutes and is only 25 USD per person one way! Cozumel is beautiful and one of the best places that I have snorkeled at!

Negatives---The beach is very beautiful, but it is rocky. You can not swim without shoes on (but the beach in cozumel, kauai-HI, and Cabo was the exact same) You can still lay out at the beach in awesome chairs and watch volleyball are admire the blue-green carribean. The pool more than makes up for the rocky waters! The resort is huge huge huge! We were in building 5 which was only about a 10 minute walk to the pool. The walk is beautiful thru a tropical landscaping with crocodiles, flamingos, and iguanas. It is was not for this walk, i would have gained 20 pounds while i was there. if you want to be lazy, there are about 50 shuttles that will stop at your building every 10 minutes 24 hours a day to take you wherever you wish to go in the resort! the Mesquitos are horrible! You can buy "off" at the store at the resort. You can also buy groceries, clothing, beer, cameras, etc at this shopping center! Wear "OFF" everywhere at night! The location of the resort is not great! It is 30 minutes from Cancun and 30 minutes the other direction from Playa Del Carmen. I think that the Grupo Mayan does this purposely to keep you at their resorts because they are all like this. However, you could stay at this resort an entire week without leaving for anything and have a very nice trip!!! there are no ocean front rooms. You can not see the ocean from any rooms or balconies, which is the main reason we upgraded to the Grand Luxe. Overall, a very nice resort with great restaraunts and a great pool. I recommend and will be traveling back to this resort!

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 17, 2009

I have enjoyed this property since my first visit in 2002. It was smaller back then and practically empty. I was there again Oct 2006 both times via RCI. I consider my stays an excellent value and the service was fair to very good. It is bit remote so if you want a Cancun experience stay in Cancun. On our second trip we rented a car and I am glad we did. We had a hotel unit on our first visit which forced to eat all meals on property. I thought the food was pretty good and fresh. We had a 2 bedroom unit on our second visit which includes an adequate kitchenette. The biggest problem we had was the front desk offering us 2 one bedroom units instead of 1 two bedroom unit. I thought they were a bit crazy to think my husband & I would like the idea of have separate units. After a bit dialogue they promised to move us to our two bedroom unit the next day.

This place has the biggest pool I have every been in.

  • Stayed October 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 17, 2009

My husband and I stayed at the Mayan Palace for part of our honeymoon. We had a great sutie with a kitchen and den area and a separate bedroom with a king size bed. We didn't spend much time in the room, but it was nice to have the amenities. We ate several of our meals at the various restraunts and they were all good. My favorite was Havana Moon because it has a great outside eating are that overlooks the water - definitely go there! The pools were huge, lots of places to lay out and get sun - we liked the swim up bar too. We both really love the beach so we spent several of our days laying out on the beach - they have what seemed like hundreds of chairs lined up along the beach, along with little hut type loung areas. The water itself was very rocky, but there were a few small areas that were sandy and you could take a dip (up to your knees). Definitely bring a snorkel and some water shoes if you want to go out far (its reallllly rocky!). We took walks up and down the beach and ventured over sock rocks only to find beautiful sandy bottomed water! It was in front of another resort, but we were able to walk in without anyony saying anything to us and have a nice swim in caribbean waters :)

If you are looking for an intimate setting, I would say that this is not the place for you. The grounds are HUGE and you have to take a tram to get to and from the restraunts and pool/beach (unless you are in one of the buildings that's much closer to those areas). There are several nature paths to get to the pool areas, but the walks can get really HOT!! Overall we enjoyed our time here.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Playa Paraiso
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

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