I will start off by saying that this is a perfectly nice place to enjoy some pool time and relaxation. The pool is very large and has cabanas ("palapas") and plenty of chairs. Actually the entire property is quite large and takes a while to walk from one part to the other so be prepared for that. I tested the walk using my FitBit and found that our room was about 3/4 mile from the pool area. Good opportunity to get exercise but not convenient if you forgot something in your room.
The rooms were fairly nice; was good to have a suite and plenty of space to spread out and the living room area was comfy. The balcony was too small to be of any real use; would have been better to just not bother.
The staff at the pool area need to be better about policing the annoying practice of some people of "saving" a prime cabana by putting towels, magazines, etc on it and then not returning, sometimes for 6+ hours. It's very inconsiderate of other guests and most hotels, not to mention cruise lines, will remove any personal items from a chair that is not claimed within a reasonable amount of time (~1 hour or less).
The shuttle to Playa del Carmen was convenient and inexpensive (50 pesos or $5 per person round trip); we used it one day with no problems. Definitely a better value than a taxi and it runs often enought that it should be usable for most anyone.
My biggest complaint about this property is the emphasis on timeshare sales and the, dare I say, harassment of guests on this topic. One day we left the property in a taxi and were stopped twice before being allowed to leave the property, warning us about "others" who would try to sell us timeshares and offering to give us back any deposits we had given other companies if we would listen to their speech instead. I literally felt like a prisoner being held captive.
The food on property was fairly expensive; it's hard to complain about that because after all, it is a resort and that's typical, but still added significantly to the cost of our trip. We had bought cereal, beer, soda and snacks in town to eat in the room so as to mitigate the cost somewhat.
All in all, it was a pleasant enough few days on the beach/by the pool, and getting to town was convenient and enjoyable, but I would not stay here again; instead I would choose an all-inclusive and one without a reputation for timeshare harassment.
- Also Known As:
- Mayan Riviera
- Mayan Palace Cancun
- Wyndham Playa Del Carmen
- Riu Palace Riviera Maya
- Cancun Grand Mayan
- Grand Maya Mayan Riviera
- Playa Del Carmen Wyndham
- Mayan Palace Playa Del Carmen
- Mayan Palace Riviera Maya Mexico
- Mayan Palace Riviera Maya Playa Paraiso, Mexico