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“Great resort, horrible coffee makers” 4 of 5 stars
Review of Mayan Palace Riviera Maya

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Mayan Palace Riviera Maya
5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #10 of 10 hotels in Playa Paraiso
1 review
2 helpful votes 2 helpful votes
“Great resort, horrible coffee makers”
4 of 5 stars Reviewed November 21, 2012 via mobile

Just got back from Riviera Grand Mayan and was very happy with the resort except one thing, the coffee maker. New machine that requires using their coffee pods with horrible coffee. Found a way to use their machine with our own coffee. Get strainer out of the kitchen stuff and place filter and coffee in it and place under the cover under the water outlet of the maker. Also make sure the little screen in the maker is secure and clean or the whole thing will drip. Overall they need better equipment that allows people to brew their own coffee. Hope this helps solve a minor in convience for coffee lovers.

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
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English first
Medellin, Colombia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 20, 2012

The Mayan resorts are VERY NICE... The hotel is clean, although a little overpriced. However, people do give you what you want, generally. The service is polite and efficient. If you want to stay in one of the bungalows (palapas) by the pool you have to make a reservation and consume from the restaurant as a must, but better make it quick as they go really fast!

Stay in buildings 1-7 to better access to facilities, the rest are quite far and it takes a bit of a walk to get over to the pool/beach area. There is cart that services the buildings but sometimes it isn't timely enough.

The pool is amazing, very big and well maintained. But you don't want to spend your time at the pool when you have one of the most amazing beaches right near you: Riviera Maya. The beach of the hotel looks amazing, with pristine waters and very scenic, but has many rocks! Ther are better beaches a few km away.

The rooms are spacious and kitchen is well stocked, generally speaking. We stayed in a suite, that has one bedroom with a King bed plus 2 sofas to be arranged as beds. The king bed was confortable but way too soft. For a hotel this category, they should have different kind of matresses. The sofas are terrible for your back, and they move a lot, as they have wheels. We didn't sleep very well during the time we stayed there.

The buffet is amazing! Plenty of delicious food. The entrance is per head though, so even if you eat little you pay full rate. Go if you want a full feast, but if you want to stay in the healthy food side, avoid it.

The only thing that made it a dreadful experience was the timeshare salespeople. BEWARE. They are agressive in their practices and you can't take everything they say as a guarantee or promise. Do not go into their presentation, as you will be mislead into a deal that is not particularly advantageous. The only reason we bought was because they would take as part of payment our old timeshare, and we actaully thought it was a good deal. It isn't!!! They will just take your money and the so called 'disccount' is completely fake! Just give them the cold shoulder.

I hope this helps with your trip!

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin, Illinois
Top Contributor
64 reviews 64 reviews
6 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 20, 2012

On the negative side, the rooms are a little dated, the pool and restaurants are a long walk and the beach is still is all rocks, but the service is great, the place is very clean and the pools are fantastic. Golf course is a par 3 layout, but from the black tees plenty challenging. Restuarants are a little pricey but good. Overall good trip and decent value.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chula Vista, California, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2012

Amazing resort, lush and green. Pool was the largest, cleanest I have ever seen. The cabanas were so comfortable with beds and chairs. Great service from everyone I encountered. Food top notch. Not an all inclusive resort so bring plenty of cash. Lots of places to explore and wildlife to see, flamingos, birds, iguanas. We had a two bedroom suite that was spacious, comfortable and very clean. Decorated in a very colorful and modern style. Flat screens in every bedroom and living area. Highly recommend! Weather was perfect.

Room Tip: Master suite for families is great size and spacious.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 16, 2012

First off most of the negative reviews are about the timeshare experience so I completely gave the timeshare presentation the cold shoulder. When you first go to check in there will be a guy who will escort you to the check in desk. After you check in he will try to catch you on your way back out where the bell hop has your luggage and sell you on a time share tour. Run away from that guy as fast as possible. If you are booked in buildings 1-8 take the exit on your left. If you are booked in any building above 8 you will have to walk right past him out the main entrance. The time share guy actually chased us out of the lobby and finally gave up after another 50 feet. After that I never heard from them again. The rest of the trip was amazing. Buildings 1-8 really is where you want to be. I was in building 8 which is right next to the lobby and it was never more than a 5 minute walk to the pool for me. The pool is HUGE. Somebody working in the Cancun airport said it is the largest pool in Riviera Maya. The beach is scenic and beautiful if you like to sit out and relax in the sun or under a tree but don't expect to swim in it at all. It is way too rocky. You can expect to pay around 10-20 or more per entree in any restaurant there or you can do the breakfast or dinner buffet. Breakfast buffet was 180 pesos in one restaurant and 280 in another restaurant. I recommend doing the expensive breakfast buffet at least once. The view and assortment was incredible. Dinner buffet was 370 pesos. If you want a yummy sweet treat you HAVE to try the Pastel De Elote at Fridas Restaurant. It's the best. You do have to pay for the gym. If you ask for the price at check in they will tell you 10 per day. If you go straight to the gym and pay there you can get a deal for $28 for 5 days. If you're the type who likes to purchase drinks poolside you might as well rent a Cabana/Palapa. All you have to do to rent a Palapa is spend $30 on either food or drink at the pool. Make sure you don't get ripped off by taxis by checking the price list which is written down on a slab of stone next to the taxi stand. Definitely DO NOT take the YELLOW TAXI SERVICE at the airport. They charged us $80 to take us to the resort from the airport. I believe Mayan Palace has a shuttle service to pick you up from the airport but unfortunately did not look into it. Check user photos for a picture of the grounds map. I will upload it shortly Hope this helps your trip!

Room Tip: Get a room in building 1-8
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmdale, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2012

Took my 18 year old son on this trip to send him off to the military on a good note. Some friends went with us, which made it that much better. We stayed in the Grand Mayan area of the resort. The two bedroom suite was awesome. It was perfect for us. The boys stayed in the living room on two sofa beds and each of the couples had a bedroom. This is not an all inclusive resort. First time for us traveling to Cancun without all inclusive. It actually worked out great. All the charges go to the room and are itemized on your room receipt, which is available at any time at the front desk. The pools are amazing the staff is very nice, but be careful with the waiters and the charges. Check your receipts every time. We had a bit of a problem at the end after we checked out. It all worked out, but I did make the waiter feel bad for his attempt at a shady deal.

Our taxi driver "Cartas" owns his own cab and will take care of you and have a great deal if there is a group looking to visit surrounding areas. We went to Tulum, Chichenitza, and a Cenote after. We paid out own entry fees, but without having to be on a tour schedule was a great benefit. Cartas waited for us and gave us tips on how long to stay to make sure to maximize the tour. You can get a tour guide at the ruins if you want and at your expense. We didn't and just enjoyed seeing them and taking pictures. If your are going there soon call him up at 984 807 2456 cell. You can also send him an e-mail at rusbel-v-c@live.com

Overall the resort was great. It was a bit in the slower side during the end of October, but the weather was great at 85 degrees daily.

Room Tip: A cab to Playa is 200 pesos for four people and 450 for more than six in a larger van. We used the...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2012

My husband and I spent a week at the Mayan Palace and we had a great time. The resort is beautiful and the staff does a great job of keeping it clean. The entire staff is extremely friendly and helpful, they really made us feel welcome. We didn't have a single issue from check- in to check- out.
Pros-
-The pool is HUGE and very clean- the best pool I've seen at any resort.
- I can't say enough about the staff- they are so friendly, fun and helpful. The activities staff kept us laughing and went out of their way to make sure we were enjoying ourselves.
- The golf course was nice and not too crowded.
- The buildings are all maintained very well.

Cons-
- I wish there were more restaurants, maybe more variety?
- The food and drinks are expensive. You do get a lot of food, but without a fridge in the room, it doesn't do any good to save left-overs. We ended up throwing away a lot of food.
- Both Playa del Carmen and Cancun are a ways away, so you have to take a little ride to get to anything outside the resort. ($$ and time)
- I must agree, the beds are hard, but nothing unbearable.

** we read a lot of complaints about the pushy time-share people. We only had one guy approach us after check in, and we told him that we'd call him if we were interested ( which we didn't) and we were never bothered again.

If you are looking to get away for a relaxing vacation, The Mayan Palace Resorts are great.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

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