We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good trip” 4 of 5 stars
Review of Mayan Palace Riviera Maya

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Mayan Palace Riviera Maya to your Saves list
Mayan Palace Riviera Maya
4.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico   |  
Hotel amenities
Ranked #10 of 10 Hotels in Playa Paraiso
Elgin, Illinois
Level Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good trip”
4 of 5 stars Reviewed November 20, 2012

On the negative side, the rooms are a little dated, the pool and restaurants are a long walk and the beach is still is all rocks, but the service is great, the place is very clean and the pools are fantastic. Golf course is a par 3 layout, but from the black tees plenty challenging. Restuarants are a little pricey but good. Overall good trip and decent value.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,475 reviews from our community

Traveler rating
    932
    767
    318
    201
    257
See reviews for
837
692
18
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chula Vista, California, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 18, 2012

Amazing resort, lush and green. Pool was the largest, cleanest I have ever seen. The cabanas were so comfortable with beds and chairs. Great service from everyone I encountered. Food top notch. Not an all inclusive resort so bring plenty of cash. Lots of places to explore and wildlife to see, flamingos, birds, iguanas. We had a two bedroom suite that was spacious, comfortable and very clean. Decorated in a very colorful and modern style. Flat screens in every bedroom and living area. Highly recommend! Weather was perfect.

Room Tip: Master suite for families is great size and spacious.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed November 16, 2012

First off most of the negative reviews are about the timeshare experience so I completely gave the timeshare presentation the cold shoulder. When you first go to check in there will be a guy who will escort you to the check in desk. After you check in he will try to catch you on your way back out where the bell hop has your luggage and sell you on a time share tour. Run away from that guy as fast as possible. If you are booked in buildings 1-8 take the exit on your left. If you are booked in any building above 8 you will have to walk right past him out the main entrance. The time share guy actually chased us out of the lobby and finally gave up after another 50 feet. After that I never heard from them again. The rest of the trip was amazing. Buildings 1-8 really is where you want to be. I was in building 8 which is right next to the lobby and it was never more than a 5 minute walk to the pool for me. The pool is HUGE. Somebody working in the Cancun airport said it is the largest pool in Riviera Maya. The beach is scenic and beautiful if you like to sit out and relax in the sun or under a tree but don't expect to swim in it at all. It is way too rocky. You can expect to pay around 10-20 or more per entree in any restaurant there or you can do the breakfast or dinner buffet. Breakfast buffet was 180 pesos in one restaurant and 280 in another restaurant. I recommend doing the expensive breakfast buffet at least once. The view and assortment was incredible. Dinner buffet was 370 pesos. If you want a yummy sweet treat you HAVE to try the Pastel De Elote at Fridas Restaurant. It's the best. You do have to pay for the gym. If you ask for the price at check in they will tell you 10 per day. If you go straight to the gym and pay there you can get a deal for $28 for 5 days. If you're the type who likes to purchase drinks poolside you might as well rent a Cabana/Palapa. All you have to do to rent a Palapa is spend $30 on either food or drink at the pool. Make sure you don't get ripped off by taxis by checking the price list which is written down on a slab of stone next to the taxi stand. Definitely DO NOT take the YELLOW TAXI SERVICE at the airport. They charged us $80 to take us to the resort from the airport. I believe Mayan Palace has a shuttle service to pick you up from the airport but unfortunately did not look into it. Check user photos for a picture of the grounds map. I will upload it shortly Hope this helps your trip!

Room Tip: Get a room in building 1-8
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmdale, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 12, 2012

Took my 18 year old son on this trip to send him off to the military on a good note. Some friends went with us, which made it that much better. We stayed in the Grand Mayan area of the resort. The two bedroom suite was awesome. It was perfect for us. The boys stayed in the living room on two sofa beds and each of the couples had a bedroom. This is not an all inclusive resort. First time for us traveling to Cancun without all inclusive. It actually worked out great. All the charges go to the room and are itemized on your room receipt, which is available at any time at the front desk. The pools are amazing the staff is very nice, but be careful with the waiters and the charges. Check your receipts every time. We had a bit of a problem at the end after we checked out. It all worked out, but I did make the waiter feel bad for his attempt at a shady deal.

Our taxi driver "Cartas" owns his own cab and will take care of you and have a great deal if there is a group looking to visit surrounding areas. We went to Tulum, Chichenitza, and a Cenote after. We paid out own entry fees, but without having to be on a tour schedule was a great benefit. Cartas waited for us and gave us tips on how long to stay to make sure to maximize the tour. You can get a tour guide at the ruins if you want and at your expense. We didn't and just enjoyed seeing them and taking pictures. If your are going there soon call him up at 984 807 2456 cell. You can also send him an e-mail at rusbel-v-c@live.com

Overall the resort was great. It was a bit in the slower side during the end of October, but the weather was great at 85 degrees daily.

Room Tip: A cab to Playa is 200 pesos for four people and 450 for more than six in a larger van. We used the...
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 11, 2012

My husband and I spent a week at the Mayan Palace and we had a great time. The resort is beautiful and the staff does a great job of keeping it clean. The entire staff is extremely friendly and helpful, they really made us feel welcome. We didn't have a single issue from check- in to check- out.
Pros-
-The pool is HUGE and very clean- the best pool I've seen at any resort.
- I can't say enough about the staff- they are so friendly, fun and helpful. The activities staff kept us laughing and went out of their way to make sure we were enjoying ourselves.
- The golf course was nice and not too crowded.
- The buildings are all maintained very well.

Cons-
- I wish there were more restaurants, maybe more variety?
- The food and drinks are expensive. You do get a lot of food, but without a fridge in the room, it doesn't do any good to save left-overs. We ended up throwing away a lot of food.
- Both Playa del Carmen and Cancun are a ways away, so you have to take a little ride to get to anything outside the resort. ($$ and time)
- I must agree, the beds are hard, but nothing unbearable.

** we read a lot of complaints about the pushy time-share people. We only had one guy approach us after check in, and we told him that we'd call him if we were interested ( which we didn't) and we were never bothered again.

If you are looking to get away for a relaxing vacation, The Mayan Palace Resorts are great.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgary
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 8, 2012

Most reviews inform you about the state of affairs based on recent travel experiences. In this case, based on my experiences over the last ten years during the Xmas season, I can tell you that this hotel continues keeping a great value proposition while giving you the flexibility of choosing your day-to-day and culinary experiences outside the facility (yes, it is one of the few non-inclusive resorts in the area). Yet when you decide to eat within, many great options at competitive prices. The ambience is right for families and couples alike and my only suggestion is to run the inner train shuttle a bit more often.

Room Tip: Pick the blocks nearby the swimming pool areas. Lower floors are better, no elevators.
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 5, 2012

Cons: There is no view of the ocean from any rooms. There are no balconies to hang out on. There are no hot tubs. The food in the steak restaurant is marginal at best. There is only one tiny spot in the ocean that you can go in without tough shoes on. The rest is very rocky and painful on the feet. The one area you can go in is shallow, so you can't swim. No one is allowed to pick you up on the property, so you have to get to the main entrance to meet folks. The shuttle service is confusing and slow. Wifi is ridiculously expensive - 70 pesos/hour (about 5 dollars).

Pros: It was nice to have a small kitchen for meals, so we didn't have to eat out a lot. The rooms were very clean. The service was very good. The pool is huge and amazing.

We would not elect to stay here again since we really want a room with a view and a place to swim in the ocean. The other cons, we could deal with.

Room Tip: Insist on a lower number building - the higher the number the further you have to walk to the pool/r...
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.1 mi away
The Grand Mayan Riviera Maya
The Grand Mayan Riviera Maya
#9 of 10 in Playa Paraiso
4.0 of 5 stars 2,412 reviews
0.9 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 10 in Playa Paraiso
4.5 of 5 stars 4,074 reviews
7.7 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#6 of 201 in Playa del Carmen
4.5 of 5 stars 1,853 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Secrets Maroma Beach Riviera Cancun
0.5 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 stars 8,431 reviews
2.2 mi away
El Dorado Royale, a Spa Resort by Karisma
Show Prices
Show Prices
Show Prices

Been to Mayan Palace Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Reservation Options:
TripAdvisor is proud to partner with Despegar.com so you can book your Mayan Palace Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

Owners: What's your side of the story?

If you own or manage Mayan Palace Riviera Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.