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“Most Enjoyable Stay, Excellent Service and Quality” 5 of 5 stars
Review of Iberostar Paraiso Lindo

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Iberostar Paraiso Lindo
4.0 of 5 Resort (All-Inclusive)   |   Carrt Chetumal - Pto Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #6 of 10 Hotels in Playa Paraiso
Ontario
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
51 helpful votes 51 helpful votes
“Most Enjoyable Stay, Excellent Service and Quality”
5 of 5 stars Reviewed February 13, 2010

This was our 8th vacation in the Mayan Riviera, 12th time to Mexico but our first time staying at the Iberostar Paraiso Resort. We will most definitely be returning to the Iberostar again! Wow after staying at the Barcelo Maya Beach Resort the past 7 years the Iberostar service was such a welcome surprise. It is the BEST SERVICE we have ever had! All the staff we friendly and accommodating. I am a major clean freak and was very impressed everywhere I went. The first night at the lobby bar I watched the bartender use tongs for the straws and he also used hand sanitizer! The poolside washrooms were always clean. If it wasn't for the few ignorant people who do things like leave a real glass on a large marble flight of stairs (where someone could seriously hurt themselves) the place would have been immaculate. The beautifully kept grounds were just the right size for walks and if you don't like to walk there is the shuttle and staff will even stop in golf carts and ask if you wanted a lift. Pool side bar staff were very friendly and would remember our previous drink order, little things like that mean a lot. We usually have our thermos mugs for the pool but the bar service was so good and they had normal size glasses that our mugs were not necessary. Food was very good and I am a picky eater, though be wary of the burgers at the beach they may not be cooked throughly but the mozzarella sticks were delicious. Don't miss the ice cream bar above the pool bar they have thirst quenching lemonade and fresh sugar cones.
We throughly enjoyed our stay and had fun looking out for all the wild life around especially the coatis! I only had one negative and that was that there isn't enough pool side with sunny areas. Poolside area is a little too narrow with a lot of shady areas. You will only get sun on one side of the pool for the majority of the day. Plenty of sun on the beach though. Loved the salt water pool. Oh big positive FACECLOTHS!!! LOL Never had facecloths past the first day at the Barcelo. We can't express how wonderful the service was and how much we enjoyed everything we wish we could have stayed longer.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,762 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ALBERTA
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 4, 2010

My husband and I got back last night.after ten days of relaxation at this beautiful resort.We have been to Mexico a number of times, this time being the first at an Iberostar.
We travelled with Westjet and appreciated the service and the amount fo seating space, and once we arrived it was a SHORT trip to the resort.
SERVICE : Excellent .
ROOMS : The rooms were spacious and CLEAN. The maid had an animal on our bed each evening AND we had flower petals around our bathroom sink. very nice!
GROUNDS : Beautiful and well kept, with people always busy cleaning and working on the buildings and grounds.
RESORT : Beautiful and yes it is large. We were in the 5100 unit which was quite a distance from the lobby, but the plus side of it was that we were very close to the beach and near our room was a dining room for a buffet breakfast and lunch. We didn't mind the stroll to the lobby and entertainment area each evening.
This resort is also FAMILY FRIENDLY, with many people from all over the world.
FOOD : The food was VERY good. We are fussy, but found a wonderfull assortment at the buffet each day, we did not go to any of the restaurants because we liked the variety that was available at the buffet. And REMEMBER tro go to the shopping center in the square and have the delicious icecream ( raspbery cheesecake ) that is available and inclusive as well.
BEACH : Very nice, rocky in some places but you can see the rocks and walk around them as you go into the water. Lots of space and seating on the beach.
ENTERTAINMENT : The star club keeps you very busy with many different activities, if you want to be busy. MANY things for the children to do. My husband enjoyed beach volleyball each day. The evening shows were G R E A T as well.
TOUR A must is the tour with morning glory ( Apple Vacations ) This takes you to Puerto Morelis for snokeling, first in shallow water and then in deep. The men are very PROFESSIONAL with GOOD snorkeling equipment available. Stay with the guide as you snorkel and you will see many schools of fish as well as a STINKER ( stingray ) as he called it.
This resort was beautiful and we really enjoyed our stay.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, NH
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 31, 2010

Just back last night from 1 week at the Lindo, our first Iberostar experience. This is a beautiful resort. Check in was smooth, our room was immaculate and well kept by the maid- towel animals were a daily surprise. Twice in the week, one of our room keys mysteriously didn't work, and we had to go to reception for them to reprogram them. The concierge on site was a nice plus- made all our dinner reservations through them, and they gave us the checkout info that was needed, plus answered other questions.
It took a day or so to get our bearings, but once we found our way to things, it was great.

The pool area was really nice, though we never did find the quiet area that we were looking for. We thought there wouldn't be that many children around, since most schools would have been just back in session since the Christmas break, but we were surprised with the number of babies and toddlers. We wish this complex had an adult only quiet pool with a bar and bathroom, like the Grand Palladium did. There were 3 pools within some Maya buildings, but no bar and no bathroom, and not limited to adults only. This will be something we will look for next time, or end up trying an adults only resort. The beach area was beautiful- the resort wasn't very crowded, so there was no problem finding chairs at either the beach or pool. Loved the beach bar and snack bar.

On the advice of our travel agent, she suggested Iberostar for a better quality of food than most, and we agreed with her. We ate ala carte each night- Brazilian was closed, but we ate Italian, Cajun, Steakhouse twice, Gourmet, Mexican, and Japanese. Had a great time experiencing them all- the Gourmet was our least favorite. We originally had made 6:30 pm reservations, but after the first 2 nights, realized that's when all the families ate, so we changed them all to 7:30pm, which was better. I couldn't understand why, in half empty restaurant, they would seat a couple next to a table with children, but as I said, after changing the time, it was better.

The bars were all great- we thought the Maya's 'snake bar' was the most striking visually. All had excellent service, and a nice variety of cocktails to choose from.

We used the $4 shuttle to and from Playa one day, which was great, and booked the Coba Express (1/2 day tour) through our Apple Rep, which was a great tour, with a great guide.

I would highly recommend this resort to anyone, but as I said we may look into an adult only resort next time, or one with more separate areas.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2010

Beautiful place! We went with our 2 young children (2 & 4yrs old) and my parents! A lot of family's travel there. They are very accommodating for children and the food was very safe. Nobody got sick from the drinks or anything...you can really trust everything they serve you. Not everything on the menu or buffet was good, but you can always find something to eat. There are 2 buffet's in the hotel but you can go to other hotels (4 in total) and eat there too. The staff is very nice but you need to put the signage "please clean our room" on the door before you leave in the morning, or else your room will never be cleaned...learned that the hard way! If you have small children that need milk in the morning, they make u warm it up in the coffee maker...make sure you clean it with water before by brewing water...ours was filthy...and brew water right after the milk, cause it will rot otherwise (learned that the hard way as well). The wave pool is ideal for kids and the mini club staff were fantastic. I didn't leave my son there until the day before our departure. He spent a whole morning there and they were great...he had a blast. Next time i wont hesitate to leave him there. The hotel resort is pretty big so a bit of walking to do all depending on where your room is located. Bring strollers if you have young children. Overall great hotel and an amazing vacation...don't hesitate to book!!!

  • Stayed January 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
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Paris
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 30, 2010

I just spent one wonderful week at this hotel!
Everything was perfect (room, pools, activities..).
Staff very good and friendly!
I had a great ping pong tournament (with Pamina-blue eyes. Please answer to this message).
I definitely recommand this hotel!

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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OTTAWA
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2010

Thanks to tripadvisor and all the contributors for helping me make a choice with this resort. Right from the get go, this resort amazed us.
Weather was perfect (Jan 17 to Jan 24). Me and my wife with my two boys (12 and 9) arrived at the airport from Ottawa (Canada) on time. The buses were waiting from Nolitours ouside. We checked in very quickly. The bell boy brought the luggage in no time. Had a great lunch and settled into the room. We could negotiate a room that we wanted at the front desk as they were very flexible.
Staff: Wery couteous.
Facilities: Abundant (Tennis, Spa, Lazy river, wave pool, lots of pools etc.)
Restaurants: All the a la carte restaurants were booked in advance by our concierge and they were fabulous. The Chef would come around making sure we were satisfied.
Entertainment: Star friends is a group of people you will see on the resort premises from morning till the evening show ends. They are bunh of hard working dedicated fun loving people..
Breakfast and lunch: Excellent spread....nothing to complain. The waiters and bartenders appreciate a tip and make awesome cocktails. Ola to Carlos! My favourite near the wave pool bar.
The decor and apprearance of the resort was spick and span..well maintained grounds...very green and zen. At night the walkways, pools and the tatched roofs of the restaurants light up which which transform a resort into a very romantic place.
Beach was clean and well kept....beach entertainment and program were well scheduled suiting needs of the young and the old.

I highly recommend Dressel divers. They have a diving try out near the pool. Myself and my 12 year old are now hooked to scuba diving. Their office is very close to the resort beach. Christine is a nice French lady...an excellent diving instructor for first timers. She is very patient and loves what she does.

Don't miss the swim with dolpin experience at Delphinus. My boys loved it. We also did an adventure tour to see Coba (the only pyramid that you can climb) followed by canoeing, underground river swim, rapelling and ziplining tour. A nice all day package from Alltours.

All in all ....we loved it and are definitely going back next year. Cheers....enjoy our diving pictures.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 16, 2010

We had a blast !!!!
It has been couple of days since we returned and everyone in my family agrees that it was like a beautiful dream. We miss it very much and planning next visit already.
Our day was packed with activities huge thanks to star Friends!!! Vanessa, Xavier, Selene, Yurici, Danny , Paty, Israel and Armando. Salsa and Merengue dancing lessons, darts, air gun , pool games, ping pong, Bocce ball, bingo, soccer, volleyball. My son enjoyed delicious ice cream at the Ice cream bar. Beautiful beach. We loved the mini disco and shows every night. Food was very good. It is extremely clean with very friendly staff and lot's of fun type of place. Bring the bug repellent as mosquitoes might be annoying. We met lots of wonderful people there from all over the world :) Hi to my German, Argentinian, Canadian and American friends!!!!
Just want to add after reading several reviews It is a family oriented resort. Do not expect Jean Georges type of restaurants and pretentious environment.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Lindo

Address: Carrt Chetumal - Pto Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Spa Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Paraiso Lindo 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located directly on the beautiful beach of "Playa Paraiso" (Mexico). With the only wave pool on the Riviera Maya. 16 restaurants, 11 of them A-la-Carte. 18-holes golf course and convention center. ... more   less 
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Also Known As:
Iberostar Paraiso Lindo Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Lindo
Iberostar Paraiso Lindo Playa Paraiso, Riviera Maya, Mexico

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