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“Great time, as always” 5 of 5 stars
Review of Iberostar Paraiso Lindo

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Iberostar Paraiso Lindo
4.0 of 5 Resort (All-Inclusive)   |   Carrt Chetumal - Pto Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #6 of 10 Hotels in Playa Paraiso
Mount Prospect
1 review
1 helpful vote 1 helpful vote
“Great time, as always”
5 of 5 stars Reviewed March 31, 2014

We always have a great time at the Iberostar's. Other reviews of this hotel say to stay away from bldg's 50 and 51...these bldgs are close to the pool, food and the beachI think they're located in the best spot. There was noise from the beach that ended at 10PM.

I'd go back tomorrow

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review, April 7, 2014
Dear guest,

Thank you for choosing IBEROSTAR Paraiso Lindo we are glad to read that our staff members did everything in their hands to make you feel happy.

We are also glad to know that our facilities were of your total agreement; it is an honor to read we were able to assure you a memorable holiday by exceeding your expectations at all times.

We appreciate your comments, it is thanks to valuable feedbacks like yours that we continue to improve and provide a great service.

We look forward to welcoming you back to your home away from home for another pampered and relaxing holiday.

Best regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,772 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (583)
Date | Rating
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English first
Palatine, Illinois
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 31, 2014

We went with a large group (35 people total). Food was great, service was great in all of the restaurants. With this large group, we lost plenty of shoes, bags, shirts, and even a Kindle and an iPad. Every time someone went to the lost and found, they actually had it and it was returned to us. I have never seen a hotel this size and was that organized with their lost and found. They actually had the items packaged and identified with the time and location where they were found. I normally don't take the time to do these reviews, but I felt compelled this time. My only complaint is that the beds were a little hard. This is a great all inclusive hotel for families!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review, April 7, 2014
Dear guest,

We would like to thank you for sharing your review on Tripadvisor. We truly appreciate that you chose our resort for your family vacation in Mexico.

We are very happy to hear that you have noticed our security service; our mission is to create long lasting memories by exceeding our guests’ expectations providing them the necessary safety measures to make them feel like at home; and we are glad that our staff members continue to accomplish this goal day by day.

On the other hand; we regret to hear about your discomfort with our beds; we keep a standard in all our beds, however we will share your feedback with our Housekeeping Manager for her consideration.


Once again, thank you for your preference. We look forward to seeing you again at our hotel!

Kind regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rolling Meadows, Illinois
1 review
4 of 5 stars Reviewed March 30, 2014

First time at all- inclusive with my 18 year old son.Beautiful setting,great weather and a beach!Pool area is very nice,although slippery surfaces.Fell 2x's so beware.Staff is pleasant very nicely dressed.Not sure why female pool servers have to wear panty hose though.Our room was clean and lovely.Toilet ran all the time,mentioned it and hope they will take care of it.Do not expect to use blow dryer that they provide-heats up so much you have to put it down.Also,it's like drying your hair in a wind tunnel.Food was good-not great.Guacamole was my favorite.I was expecting more seafood.My son had great time,especially since drinking age is 18.Very patient bartenders,delicious popcorn every nite.We felt safe as well.Great trip!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review, April 7, 2014
Dear guest,

We are very grateful for your splendid comments on your recent holidays with us.

It was a pleasure to have been given the chance to serve you. It is encouraging to hear that our service, food and various staff members worked hard to make your trip even more memorable. It is a cause of satisfaction to know that as a team we were able to meet your expectations during your vacation in Mexico.

On the other hand; we regret to know about the inconveniences experienced in your room. Our Maintenance and our Housekeeping Department are continuously working on improving our facilities and a maintenance preventive program is constantly taking place throughout the year. So your feedback helps us identify areas of concern that must be addressed as soon as possible.

Thank you very much for trusting us, we hope to see you again in our resort in the near future.

Sincerely,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 29, 2014

It must be great since we have been returning for 4 stays. This year we booked the Maya since we were upgraded on one of our stays. Place was fantastic. It is a must to try and very family friendly. Spring breakers are frowned upon! ENJOY!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review, April 3, 2014
Dear guest,

Thank you for choosing to stay with us and for sharing your feedback with the on-line community.

We are glad to read that you were pleased with our services and our facilities.

We are already looking forward to welcoming you back very soon!

Sunny regards,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Kansas
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 28, 2014

We stayed during March Spring break 2014. Some reviews had me reconsidering my decision to stay here. After the trip I am happy with the choice and would recommend to others. We are from the Midwest and fairly frequent travelers with a 7 year old.

The Resort - Its big. No big deal. If you have issues getting around, don't stay here. Its nice. Clean. Before my trip the buildings were a bit confusing. Basically they are in a row. 50 is by the beach (avoid due to smell and bugs), then 55 is back towards the entrance/lobby. We stayed in 51 and were very pleased. Request top floor if possible. My only issue is that we did not get a King room that we requested. We had the maid make up a bed on the compfy couch and we both took a bed. Only a few beers and waters in the frig each day, so we played the game of stocking our soft side cooler in the room so the maid would refill frig each day. If you are Adults only I would suggest staying somewhere else since there are definitley lots of kids. I read some review about the AC not working well...its Mexico. Hint-Pack you swim stuff at the top of your bag and hit the pool and don't wait for your bags to arrive in room.

The Food and Drinks - It was good. The main buffet by the lobby was actually our favorite. Great selection and they switched things up each day. Sure its pretty much the same...its Mexico and its a buffet!!! The steakhouse and Meditranean restaurant was our fav. Never made it to the Japanese steakhouse, which I heard was the best. Book reservations right when you arrive with the concierge. Lunch on the beach each day was good. Paella was fun. Drinks were fine. Only beer was Dos Equis on draft. Lobby and Show bar had everything. Good service. The pool bar by the wave pool had the best drinks. The swim up bar and beach bar were marginal on drink quality. Tip the waitress when you order your first drink and they will be by often.

Beach and pools- Sand was nice and clean. Beach was big. Chairs were about taken by 9AM. Get there early OR wait until lunch when people are starting to leave and get one fairly easily. Some rocks in the water. Easy to spot the areas and avoid. No good snorkling. It was Spring Break so it was crowded, but could always find a chair by a pool. Lots of drunk high schoolers. A couple of groups were out of control. Not that big of deal since the are was large enough and it appear that the security tried to control things. Pools were good. Big. Clean.

The activites and Star Friends were quite good. A bit of a surprise from what we expected. Very good entertainment for the entire family. Kids get entertaiment at 8:30 and family/adults at 9:30. I highly recommend the shows each night. Beach activities were fun. We got to know several entertainers (Diego, Roco, Brenda, Carlos, etc) pretty well. We did not utilize the kids club much but my son enjoyed it and would have done more there.

I would suggest staying at the Lindo over the Del Mar and Beach. Many more options and things to do. Maya is the next step up. Might be worth a consideration, but might not be necessary.

Room Tip: Before my trip the buildings were a bit confusing. Basically they are in a row. 50 is by the bea...
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review, April 3, 2014
Dear guest,

On behalf of the Management team and all the Staff of the IBEROSTAR Paraiso Lindo, we would like to thank you for choosing our resort for your vacation in Mexico and also for taking the time to share your comments about your experience at our lovely hotel.

We are glad to read that you took advantage of our facilities and that you had a great time with our staff.

On the other hand; we are sorry we were not able to honor your room requests, please be sure our Front Desk team always does their best in order to try and satisfy all of our guests, however since rooms are assigned upon availability at arrival time this is sometimes difficult due to high occupancy.

We appreciate your nice comment and we look forward to seeing you again at our hotel!

Warm regards,

Quality Manager
IBEROSTAR Mexico
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Cleveland, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2014 via mobile

We have stayed at the del mar 7 times and the Lindo twice. The staff is fun and friendly and great, we have made many long time friends from the workers. We always said that we wouldn't go to the same place twice, and after staying at the iberostar we only want to visit iberostar resorts. You have to try really hard to have a bad time. Any thing you want, they have. All of the activities are boatloads of fun, the shows are spectacular, and the workers are really fun, great, and helpful people. The resorts are more beautiful than you could imagine, even better than the pictures. Actually we just got back from the Iberostar Lindo in Riviera Maya Mexico this morning and already miss it. Iberostar is our second home and the workers are like family. We have been there 9 times and the only problem was getting the room that we wanted, and we got upgraded to the suite , so I see no issues. If you have a bad time, you need to get an aditude check.the food is great and there's plenty of excellent restaurants. Staying at iberostar is a whole new experience, with fun excitement, and relaxation for the whole family to enjoy. After a stay at the iberostar, you will wish for a longer vacation. Everything is perfect, and beautiful, it is truly an experience that you have to have for yourself.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review, April 3, 2014
Dear guest,

Thank you for giving us the absolute privilege of being your hosts for the 9th time in IBEROSTAR Paraiso Lindo.

It is fully satisfying to understand from your kind remarks that you had a wonderful experience at our resort again, and that you actually felt like stars during your stay with us.

We appreciate you have taken the time to highlight the most memorable aspects of our resort such as our rooms, our pools, the beautiful beach, our restaurants, drinks and of course the top quality service provided by our lovely staff.

We hope that you will continue to come back again and again to this your second home IBEROSTAR Paraiso Lindo as it is always a great pleasure to serve you. We sincerely appreciate your loyalty to our brand!

Sunny regards from the Riviera Maya,

Quality Manager
IBEROSTAR Mexico
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montreal,qc
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 26, 2014

This year upgraded to the Lindo from the Beach property.We arrived on Valentine day from a frozen Montreal. What a great feeling. Check-in was quick, and we got a room on the third floor as requested. The room was OK, but the tub was chipped, and we had some problems with the safe. The towels were a bit worn but once in a while we got new replacements. The room itself was spotless and kept very clean.
The food was great. Breakfasts were always a delight with the large assortment including fresh fruit We ate supper every night at the restaurants, and the gourmet was our favorite, the rosemary lamb was exceptional.The house wine was fine The service was always very attentive. We also enjoyed the paella on the beach which was not only fun to watch, but really good with cold margaritas.The bars were well stocked and we enjoyed the evenings,and the shows. The small shopping center was also fun with their small tacos, shopping, and great margaritas, probably the best in the resort. People did their best to please, and although it is an all inclusive, please folks do tip once in a while, to show your appreciation.
All in all, another great vacation, with easy check-out and our luggage picked up promptly.
Our many thanks to a great staff.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review, April 3, 2014
Dear guest,

It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at IBEROSTAR Paraiso Lindo, we would like to express our most sincere gratitude for choosing our resort for your vacation.

We are grateful to know that you were satisfied with the services and amenities that our hotel has to offer, and that you had a great experience with us.

We look forward to welcoming you back again in the near future!
Kind regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Paraiso Lindo

Address: Carrt Chetumal - Pto Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Spa Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Paraiso Lindo 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located directly on the beautiful beach of "Playa Paraiso" (Mexico). With the only wave pool on the Riviera Maya. 16 restaurants, 11 of them A-la-Carte. 18-holes golf course and convention center. ... more   less 
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Also Known As:
Iberostar Paraiso Lindo Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Lindo
Iberostar Paraiso Lindo Playa Paraiso, Riviera Maya, Mexico

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