My boyfriend and I just got back from Mexico about a week ago, and were staying here for 2 weeks and I thought I should give this place a review.
Hotel: It was very well kept and maintained. Staff worked endlessly keeping the pools, floors, and everywhere else spotless. I've read a few comments and complaints in regards to the distance from the rooms to the beach, etc., and honestly, it's not that bad. If it was minus 30 degrees, then I'll understand, but complaining about walking 10-15 mins to the beach or pool in plus 30? I think the walk is a good way to burn off those food and drinks. The cleaning lady came to our room everyday, and I thought she did a pretty good job. At times she would forget to bring extra towels, or toilet paper so we'll just call for some. There is room service, so you can call for it between a certain period of time, and they'll bring it right to you.
Our room was situated in the 4000s and were between 2 theatres. Sometimes music and instruments would be blaring from there all day long, making it difficult to rest, which was kind of annoying. The A/C in the room was a bit of a problem, because sometimes it would get so cold (and we're from Canada so that should say something), that I had to ask for another blanket. The A/C is centrally controlled, so you can't adjust it yourself so you have to call a number and get someone to adjust it. However, they usually say no because they want to keep everything the same. Also, there were tiny bugs that kept coming out from nowhere, so I'm not too sure if that should be raised as a concern..
Staff: The staff overall were very polite and respectful, especially the waiters. The thing that really got to us was that so many people did not tip! I understand that it's a resort and everything is all-inclusive, but that should actually make hotel guests want to tip more as these staff are literally working for nothing.
On another note, the concierge and people at reception were useless. We wanted to try different restaurants and go to different clubs outside the resort, but nobody at the resort knew where to go, and refused to find out more information for us. I actually searched up the numbers beforehand, and they would not call the restaurants and make reservations for us. They told us we had to use the payphone that was around the corner and call them. First of all, it's ridiculous that we had to pay to call locally, and second of all, the payphones weren't even working! Finally, we had to walk to the sister hotel, Del Mar, and someone there helped us call and made reservations for us. We had to go through the same frustrations with the manager, receptionists and concierge (they shouldn't be called that) whenever we wanted to inquire about taxis, clubs, events, or anything outside the resort. Some of them would look at us as if they didn't understand, even though my boyfriend spoke Spanish to them. We finally gave up and decided to just head to Playa del Carmen and find the places ourselves.
Food: Overall, the food at the buffet was good. You can't expect supreme quality with buffet food, so I was actually impressed with some of the offerings that they had. There was a breakfast buffet, lunch buffet and dinner buffet. I found a lot of the items to be really salty and greasy, but there are also plenty of fruits and veggies. The desserts were really, really good, so my boyfriend and I loaded up on them. There are snack bars on the beach, and another restaurant near the pool, so just explore the place when you get there. Oh, and make a point to try out the taco place and icecream/creperie shop at the shopping plaza nearby (it's all-inclusive as well). We went to a couple of the restaurants where you had to make reservations at the front desk. We tried the Mediterranean (food was really salty, buffet was kind of bland), Japanese (you'll like it if you like teppanyaki style, but I like more of the sashimi and sushi rolls, so it was okay for me), Brazilian (this was really good. There were different cuts of meat, and all them were very good) and French (the place looked nice, but the food not so much. Food was cold when it should have been warm and the food tasted kind of rubbery).
Entertainment: My boyfriend and I left the resort a lot, so we didn't have as much time experiencing the entertainment here. However, the night shows at the theatre are really good. They had this Mayan show on Friday, and it was surprisingly good. There are a lot of beach activities (zumba, yoga, archery, soccer, volleyball,etc) during the day, so be sure to check up on that if you're planning on staying on the resort a lot.
Beach and pool: The beach was really nice, with a lot of lounge chairs and cabanas. I thought the beach was kept very clean, considering the amount of people that were there. Pools were also clean and nice looking. There's a pool bar, and also a nearby icecream bar.
So all in all, we would definitely return back to this resort, I just hope their receptionists and concierge will be more helpful and knowledgeable. Hopefully this long review helped some of you!
- Official Description (provided by the hotel):
- Directly on the beach of "Playa Paraíso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more less
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- Also Known As:
- Iberostar Paraiso Beach Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Hotel Paraiso Beach
- Iberostar Paraiso Del Mar
- Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico