We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love this resort” 5 of 5 stars
Review of Iberostar Paraiso Beach

Save Saved
You added Iberostar Paraiso Beach to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Iberostar Paraiso Beach
3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #7 of 10 hotels in Playa Paraiso
weatherford
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
“Love this resort”
5 of 5 stars Reviewed October 8, 2012

I have stayed here many times. I love the feel good about this place. It has one of the best grounds of any hotel in the riviera maya. Everything about this place is very nice. I come here to relax and enjoy all the hotel has to offer. Wildlife is abundant. Fun is around every corner. There is a lot to see and do, so make sure to rest before going to this great paradise.

Room Tip: Rooms towards the beach are quieter at night. So if you go to bed before 11pm i would choose a room...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this review, October 12, 2012
Dear friend,

First of all, we would like to thank you very much for your loyalty and for sharing this review with our online community. It is a great honor for us to know that you are enjoying your vacation among us year after year.

We look forward to welcoming you again to Iberostar Paraiso Beach, your home away from home.

Best Regards from all the team,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,475 people have reviewed this hotel

Traveler rating
    1,240
    786
    293
    97
    59
See reviews for
909
776
42
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
BOSTON,MA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 30, 2012

I have been to the Iberostar properties five times and have to say i love everything about this company and the property. Although i have only been to the properties at the Mayan Riviera, i have to say that the staff is amongst the best in the world!!I have been all around the carribean and have never been treated so well!!!Kudos to you Iberostar you know how to make a customer feel like a million bucks!!We havent seen you guys in four years but we will be back in June 2013.Thank You and keep up the great work!The Cardinale family

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this review, October 4, 2012
Dear Cardinale Family,

We would like to thank you for your fifth visit to Iberostar and for all theses amazing comments of your recent experience with us.

Thank you very much for your kind words and especially about our staff, we always try to do our utmost to make our guest feel at home. We are so glad to hear that you felt welcome and well attended year after year.

Thank you for your trust and for your recommendation of our Iberostar Paraiso Beach.

We are looking forward to meeting you in June 2013. Please do not hesitate to contact us should you need anything rpparaiso@iberostar.com.mx.

Warmest regards from your Iberostar family,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrison,ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 30, 2012

Just returned from a week at this hotel, and had the best time. Staff was extremely friendly and helpful. Food was very good, especially the Mediterrean and Japanese. Pool was beautiful and the bartenders at the pool bar and the beach bar were excellent. Massages on the beach were awesome. Fun for all.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this review, October 4, 2012
Dear Guest,
First of all We would like to thank you for the time you spent to share all these comments on Trip Advisor with us and all our online community.
We feel delighted to know that your stay was pleasant and remind us that we are on the right track to follow to achieve our main goal, the complete satisfaction of our clients.
We are glad to know that the staff was friendly and helpful making your stay a wonderful time for you. We have already shared your comments with all our staff, who felt really thrilled and really honored to receive such a great feedback.
Thank you very much for mentioning our specialty restaurants. The Japanese restaurant is one of our most popular as it offers a wonderful show cooking at the same time our guest are having dinner. We are also very pleased to know that the pool, massages and bartenders were good enough to make you feel relaxed and cared.
We look forward to your next visits to Iberostar Paraiso Beach, your second home.
Kindest Regards,
Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 28, 2012

Beautiful
Food just ok
Amazing beach some seaweed towel stolen
Amazing pool plenty of open seats chairs not so comfy
Towels suck very thin
Mosquitos bad after 4:30, siesta time
Confusing walkways
Easy to get lost
Cats and coons, birds all over the buffets
No ac in buffets
Small old school tv
No dresser. Nowhere to put away your stuff
Poop, dead bird on the balcony
Decent bed, 3 pillows in the room
Small bathroom. very weak shower pressure
Hold down a button on the side of the toilet for 10 seconds to flush
Very nice staff
Good service
get ready to walk, alot, good excercise especially when its 100 degrees out
USA xfers are the best ride
CLEAN THE GROUT IN YOUR POOL IT IS NASTY, BLACK

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this review, October 1, 2012
Dear guest,

We would like to thank you for your preference in choosing the Iberostar Paraiso Beach for your vacation, as well as for taking the time to inform us about your recent stay.

We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Iberostar Paraiso Beach, we continuously strive to meet your needs and desires; therefore your feedback is very important to us.

We took good note of your comments related to the grout of the pool, and we passed them to the responsible in order to revise it and take immediate action.

We also want to thank you for your opinion mattering an update in the room and bathroom. We will certainly study the different options and if possible, improvements will be done. I would like to let you know that we are in the process of changing all our TV. Indeed, all our rooms will be soon equipped with a flat screen.

On the other hand it is nice to read that the shape of the pools and the overall service of our employees could please you, it is wonderful to see you could enjoy this part of the Iberostar Paraiso Beach. We hope to have the opportunity to serve you again and cause an excellent and lasting impression, through our high quality service and the fulfillment of our Iberostar hotel standards.

Yours faithfully,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed September 22, 2012

This was our second visit and we stayed for 14 days. We are very fussy about which hotel we choose and this was one of the best we have ever stayed in. The rooms were large, clean, spacious rooms. The food was fantastic and lots of variety. The pools were amazing, they were huge, you could arrive at any time of the day and there was always a sun bed available someehere around the pools. They were not as clean as they were the previous year though! The entertainment was good and the star friends really nice people. The beach was stunning and there was always a sun bed available whenever you went, there is also a BBQ on the beach at lunch time. This time we hired a car as we wanted to go the Chichen Itza, Ik Kill, Akumel to snorkel and we had booked to swim with dolphins at Ilas Mejures off the coast of Cancun. The hire cars was reasonable priced and fuel cheap. Every morning the maid cleaned our room and often used my sons soft toys for a display on the wall lights or on the beds. One morning the maid cleaned up and didn’t use the toys, they were put on top of his suitcase. When he got them for bed, one was missing. We scoured the room for it but it was nowhere to be seen. It was originally bought from Dolphin Discovery in Mexico as a special gift for him. We contacted the reception who said it would more than likely be taken with the dirty washing and asked us to wait whilst they checked. We waited for hours and no one got back to us. They never contacted us. My son was devastated as it had sentimental value to him. A few days before we left to go home, we bought him another one and pretended that the original had turned up to avoid further upset. The maid as usual did the display of toys; I slipped this underneath the display and he was overjoyed when he returned to the room. There was also an envelope pushed under the door asking us to contact reception which made my son really believe it had been returned. When we went to reception we were accused of lying about the missing toy as they had been in our room during the afternoon checking if it was there. We were told that the maid didn’t move it and that we had ‘misplaced’ it. We were shocked that we had been being checked up on and that we were accused of lying about a soft toy. We then went to our room and produced the receipt of the new toy and gave this to the reception. They took a photocoy of it but there was no apology – nothing, they didn’t care. This has shown the total lack of customer care. We wont be returning again! It’s a shame as it is a nice hotel.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this review, October 1, 2012
Dear guests,

First of all we would like to thank you for your review about your stay at Iberostar Paraiso Beach. We appreciate your balanced feedback about the hotel and are glad to see that you enjoyed your stay with us overall. It is very important for us that our guests’ experiences are shared. By telling us what you liked about your stay and how we can improve, you are helping us delivering a superior experience for you and other guests in the future.

Please accept our most sincere apologies for this highly exceptional situation you mentioned.

Indeed, it is important to inform that straight after being aware of the incident, our security department along with our guest service department began their investigation. After carefully reading your door lock, verifying the laundry and interviewing every people who entered in your room we have unfortunately not been able to find the article lost. We would also like to mention that our security staff checks every employee, including bags, when leaving or entering the hotel complex. It is not allowed to enter or leave the hotel with non authorized items.

We of course understand your disappointments about the turn of events as this was a particular soft toy for your son which was irreplaceable for its sentimental value. We would like to apologize for the inconveniences you encountered with our guest service. We are for sure looking into this situation as our staff must be committed to high standard and personal follow up in order to ensure continued customer satisfaction.
Thank you again for your comments. We do take all feedback very seriously as it does assist us to refine our services and continue to offer the best possible standards for our guests.
It will be a great pleasure for us to welcome you back to Iberostar Paraiso Beach and restore all your confidence in our hotel.
Kind regards

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon, Ohio
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 20, 2012

The beach was very nice and clean, some rocky areas...so just be a little careful! Very hot and humid! It was 90 degrees every day and the humidity was horrible, I felt like I was wearing a humidity coat every day and this temp started at 8AM and lasted all day until 8pm when it got a little bit better!!!! 14 of us went in Sept 12th to Sept 17th 2012. Met a lot of people from all over the world!!! A very nice pool and swim up bar where we spent most of our time, just drop them $20 and they will keep you serving all night long with drinks. I wasn’t even done with my drink and I already had 2 sitting in front of me! All of the hotel staff was pleasant and nice! The last 3 days we were there, it was the Mexican Independence holiday, so they let locals into the resort, which was a HUGE mistake. They were so RUDE!!!!!!! They took over the whole pool, pool bar, food bar, buffet….it was crowed….and disappointing!! You couldn’t even leave your beach bag anywhere! The locals were stilling everyone’s things…which was complete BS! They shouldn’t let the locals in like that! It was EXTREAMLY RUDE!!!!! The only other complaint that I have is the ROTTEN FOOD!!!! Okay so if this is Mexico, where in the heck is all the tacos, enchiladas, tamales, chimichangus….I mean seriously??? The buffet food was gross!!! I like to try different food, but this food tasted and smelled gross. Not to mention I lost 6 lbs while I was there. Several of us had to take 4 anti-diarrhea pills every day. That food is JUNK!!!! Not impressed!!!! And NOT EVER going back!!! WONDERFUL BEACH AND LANDSCAPING…..though!!!

Room Tip: Get a room close to pool and or beach!!!
See more room tips
  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this review, October 5, 2012
Dear guest,

Thank you for taking the time to write a review about your stay with us here at hotel Iberostar Paraiso Beach.

We do appreciate the fact that you point out our unique location, our beach and hotel surroundings. Our staff always appreciates the positive feedback given about the high quality service and friendly, helpful attitude perceived by guests.

Furthermore, we would like to clarify some points concerning the issue you mentioned about the presence of local people in our premises. Indeed, as you stated, on the 15th of September we are celebrating our independence day and it is one of the biggest event of the year for us. We would like to offer you our sincere apologies for the unacceptable behavior your are mentioning and would like to assure you that this type of conduct is not allowed for any of our guests in any of our Iberostar property.

Finally, we have taken good note of the remaining comments about the food and appreciate your time in describing it, hoping that you will revisit us in the near future in order to be able to appreciate the improvements always focusing on Mexican typical flavor.

Thank you once more in helping us locate this specific area where we need to improve.

We stay at your disposal,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sturgeon Bay, Wisconsin
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 18, 2012

This was our second time there and we love it so much!! Everything was fantastic from the food to the drinks, the resort grounds and the people. The rooms are cool and quiet, everything is a walking distance, but they do have shuttle stops if you wish to ride a shuttle. The buffets are amazing! If you're a picky eater they have "American style" food and if you are adventurous they have plenty for you to choose from. They always have fresh fruits available, which was a huge plus for me. The staff were excellent, very friendly! The bartenders at night on the Del Mar are the best!! The beach,was of course, absolutely beautiful.....it looked like a postcard. I highly recommend this resort to anyone who is looking for an all inclusive, not too big not too small resort! We are already planning our next stay here :-)

Room Tip: Ask for a room on the end on the third floor, we found this to be the best choice in rooms.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Beach, responded to this review, October 1, 2012
Dear guest,

We would like to express our gratitude for the comments you made about your stay and you loyalty towards Iberostar Paraiso Beach. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion and the one before.

On the other hand, we are enchanted that you highlighted the wonderful surroundings, the location, our cuisine, the room, the quality of our all inclusive service and the friendliness of our staff. It is very nice to know that you could really enjoy and we will certainly congratulate all of our staff members for having contributed to your well being whilst staying with us.

Looking forward to welcome you back soon, we send you sunny regards from Iberostar Paraiso Beach, your home away from home.

All the best,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Iberostar Paraiso Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Paraiso Beach

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, VISIT US, INC. , Tingo, Caribbean Online Mgt Corp., Travelocity, Expedia and Venere so you can book your Iberostar Paraiso Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage Iberostar Paraiso Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.