We just got back from a week in early Oct. at the Grand Luxxe, and I don't know how it could have been a better vacation than it was.
Arriving - First off, the Luxxe is about 15 min from both Playa Del Carmen and Puerto Morellos (south and north respectively). There is a free shuttle from the airport to the resort, but you have to reserve it with the concierge. The shuttle will drop you at the Grand Mayan and you will be golf cart shuttled to the Luxxe.
The Property - The Luxxe is one of 3 resorts on one huge (200+ acre) property. The others are the Grand Mayan and the Mayan Palace. You can walk around but it’s a long walk to many of the places, so its easier to take the golf cart shuttles (we never waited more than 10 min for a shuttle). Plus the Luxxe has its own golf carts that staff will call to bring you back to the Luxxe from wherever you are. The rest of the resort has golf carts that run on a schedule. The property is lush jungle where it has not been cut back and developed for the buildings. The foliage is beautiful in its own right and there is plenty of wild life to see. Birds and iguanas especially. The property has it’s own flamingo pond and two areas where they keep river alligators (both are worth seeing - ask about whether crocs will be fed during your stay). Spend a day wandering the property to get your bearings and see how beautiful it all is.
Rooms - When you check in you get a wrist band that says Grand Luxxe, this allows you access to places, it is also your room key. We stayed in a 1 BR studio, with a front room as well. The room was HUGE! Ceilings are at least 12' tall. The bathroom had a shower so large it could fit a smart car inside it easily. The furnishings are beautiful, the floor is polished stone, and the window took one wall up (since we were first floor it looked out on solid jungle). The bed was slightly firm but comfortable, and there is a menu of pillow options. There are 2 large flat screen tv’s in the room along with a fridge, microwave and coffee maker. There is a safe in the closet where you reset the combo each time you close it. The housekeeping staff will knock around 7 each night and turn down the bed if you want (along with leaving a couple truffles). Overall the rooms are extremely comfortable. (Note - the AC is set to Celsius).
Luxxe Building - there are 4 buildings planned (2 are finished and one opens in Nov.). Each one is only 3 stories tall and the courtyards are conservation areas with original flora. There are ice makers on all 3 levels and a laundry as well. (Laundry is run by getting prepaid cards from the concierge - about 100 pesos per load). The grand luxxe lobby is under construction and the lobby services are currently run out of the concierge in building one. The concierge has complimentary soda, water, coffee and tea at all times. This was a really nice perk.
Restaurants - there are 10 total restaurants on the property. Three are right next to the pools. The one at the main pool serves food at the pool bar and around the pool. Some of the restaurants are only open for specific meals (2 are only open 11-5, and 2 serve breakfast). There are about 5 that are open for dinner each night. The food is all top notch, high quality, well prepared and wait staff are great. Trying to figure out which restaurant is open for what meal is probably the only thing close to a ‘negative’ I could say about this resort. Room service is delicious, fast and about the same price as the restaurants. The room service menu is not small either.
Pools - there are 4 pools total on the property. All of them are 4' deep or less (no worries for kid safety - but no lifeguards either). One pool (Mayan palace) is the main pool and the largest, open to everyone, with 2 pool bars. There is one pool that is reserved for Grand Luxxe guests, and 2 pools reserved for Grand Mayan guests. The Luxxe pool has the burger restaurant attached to it. The pools are warm enough to be pleasant, and cool enough to be refreshing. There are cabanas available, in high season you must reserve them through the resort, in low season if they are open you can use it. There are plenty of pool chairs around, and staff will wander around to bring you drink and food orders. There are daily planned activities around the pools that are pretty fun, and a pool volleyball net that is always up.
Beach - the beach is a mixed bag. The beach is very clean, the sand is soft and there are lots of chairs and umbrellas for shade. Once you get in the water though, it’s nearly all rocks. To get in the water you really need water shoes or exceptionally tough feet. The water is quite shallow and warm. They are building a beach club up the beach now and there is some talk of removing the rock there to allow for more of a swimming beach. There is a beautiful pier that heads out about 100 feet with a gazebo at the end. About 100-150 feet out from the shore they have sunken a hundred or so concrete honey combs to attract fish and encourage coral growth. Snorkeling off the beach is actually pretty good. I saw plenty of wrasse, tangs, parrotfish, angelfish, sergeant majors, trunkfish, blennies, needlefish, hamlets, stingrays and grunts. Corals included star, brain, finger, and flower; along with fans, anemone, urchins, and sea stars. If you are going to snorkel, booted fins work best, if you use slip on shoe fins you need to enter the water in a few specific areas. They have a turtle hatchery on site and when there are babies, they release them at 6 pm on the beach, ask about participating.
Staff/Service - NO AMOUNT OF WORDS can adequately describe just how good the service is here and how great and friendly the staff are. They all seem to be willing to go the extra step to make guests happy and comfortable. It is without a doubt the very best customer service I have ever experienced.
Misc - The resort strives for a “cash free” environment, meaning everything is charged to the rooms and automatically has a 15% service fee added to the bill. (I hope the staff gets that 15% as they deserve it). You can choose to tip with cash as well, which is always appreciated. The concierge can exchange currency at a very fair rate. And the travel agent can arrange tours, which I would recommend you use. They have a list of tours they arrange and the costs. We did sit through the sales breakfast, if you don’t want to participate, just say no and be firm, otherwise, go to it, eat the great food, listen to the sales pitch and get the perks they offer for participating.
The Luxxe may be a pretty expensive place to vacation, but without a doubt, you get what you pay for here. Great property, great rooms, great food, great pools and beyond great staff. Feel free to contact me if this ridiculously long review doesn’t answer your questions.
If at all humanly possible, right when you enter to check in, ask first thing if they can put you on...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.