We stayed in Grand Luxxe Riviera Maya two weeks in May 2013. I have been an owner in the Grand Mayan properties for several years and upgraded 3 years ago to the Grand Luxxe. The resort is nice in many respects but there are issues. I will try to highlight our experience at Riveria Maya and compare it to our experience in Nuevo Vallarta, so that owners of the Grand Luxxe can decide which report to try.
1. Booking process -- We booked through the phone and the reservation clerk apparently made mistakes when he booked it. We also did not get a room in Tower One, even though we requested it. "C"
2. Pick-up service -- It works wonderfully. Two years ago it was a hassle, as we had to wait for about 30 minutes for them to get a bus and take everyone to the resort in one big group. This time, even though we had 3 separate arrival times, each person was met and put in a van within about 5-10 minutes. No waiting for other people, no getting on a bus, just efficiency and comfort and FREE. "A"
3. Check-in service – Still a bit disorganized. Two years ago they said the Luxxe would have a reception area. But they try to do the check-in at the same desk used in each tower for the concierge. This results in people who want small tasks from the concierge having to wait excessive amounts of time while the groups are checked-in. For examply, I had to wait 20 minutes to get new keys for my room (the keys only last one week, even if you have booked two weeks) while the two guys were working the check-in process. Frustrating! That being said, the staff is very nice and friendly. "C-"
4. The rooms – Terrific but no view. The rooms are large and very well appointed. The beds are very comfortable, and I like the pillow choices. And they are kept spotless by the maid service. But they suffer in comparison to Nuevo Vallarta as there is no view. "B+"
5. The grounds -- As with the rooms, the grounds are immaculately maintained and very attractive. The grounds staff is terrific. But I think the Nuevo Vallarta grounds are a bit better with more sea views, more walking paths and more diversity in the plantings. "A-"
6. The facilities -- The pools are varied and very numerous. We enjoyed the water aerobics and some of the games near the Mayan Palace pool. But the activities are much more limited that the activities at the Nuevo Vallarta Grand Mayan. The activities staff does not try as hard as the staff in Nuevo Vallarta to ensure that people are engaged and having fun. The beach near the Grand Luxxe is beautiful and the water looks lovely, but you cannot swim. Nuevo Vallarta's beach is perfect for swimming. The gym is too small, overcrowded and the machines are too limited. The gym at the Luxxe in Nuevo Vallarta is wonderful. The spa services are first class….you feel pampered beyond belief, which is exactly what you want at a spa. The spa experience is even better than at Nuevo Vallarta. "B-"
7. The internet -- Part of the amenities at the Grand Luxxe was free internet. Unfortunately, the free internet is very slow. "C-"
8. Food/Restaurants – When we were in the Riviera Maya two years ago, I thought the food was a bit better. It is still good, but not great. We especially like the breakfast buffet at Del Lago….they change up the hot items which keeps it interesting. Generally, the food is overpriced. One thing we like about Nuevo Vallarta is that it is relatively inexpensive to travel to restaurants off the resort (a typical cab ride is $5 in Nuevo Vallarta but a cab ride to Playa del Carmen is $22). Also, I don't like it that a gratuity is automatically added to your bill. "B-"
9. Transportation Services – Two years ago, they ran the golf cart service to get you around the resort like a taxi service and it was easy and fast to get around. Now they run it more like a bus service and it is much slower. But Nuevo Vallarta is bigger so the in-resort transportation will be even slower than Riviera Maya. "C+"
10. Tour services – We didn't take a tour this trip, but we got the materials and the tours are very varied and reasonably priced. And the tours are more varied that in Nuevo Vallarta due to the reef and the availability of quality scuba diving and snorkeling, the cenote visits and the Mayan ruins (but Nuevo Vallarta has whales…..). "A"
11. General Service -- The service in the resort is generally very good. The people are friendly to the max and always trying to make sure your needs are met. However the concierge service is much better at Nuevo Vallarta (for example the floor concierge is generally around and willing to do all kinds of special services for you, like laundry. "A-"
12. Future Plans – Construction here has been SLOW! Two years ago, we were told that they were building Towers 3 and 4 (including a reception area for the Grand Luxxe and additional Grand Luxxe restaurants) and today they are still building them. Two years ago, we were told they had gotten the permit to clear the rocks off the beach so you could go swimming in the ocean, and there has been no progress. In fact, as best as I can tell, nothing much has changed in 2 years. In Nuevo Vallarta, everything changes all the time. Yes, that causes issues, but still it is exciting to return and see the new things. I assume that Vida is spending their investment $$ in Nuevo Vallarta and not in Riviera Maya. "D"
13. Overall – When we started coming to the resorts, our experiences at the two places was pretty even. It was cheaper and easier for us to fly to Cancun, the activities outside of the resort were more varied and the food in Riviera Maya was a bit better than the food at Nuevo Vallarta. Now it is easier to fly to Nuevo Vallarta than previously, they have improved their food on the resort (and it is very easy and inexpensive to eat off of the resort) and Nuevo Vallarta still has much better activities and facilities. As a result, we will probably spend most of our vacation time in Nuevo Vallarta rather than returning to Riviera Maya.
- Also Known As:
- Grand Luxxe Riviera Maya Playa Paraiso, Mexico