The hotel is very nice in general. Huge location which can be a turn off for some people but the gold carts are always there to take you places. Multiple pools and the rooms are very very nice. The bad will be the beach area, not the greatest but you are just minutes from Playa del Carmen/Tolum where you can enjoy some nice beaches. I was very happy with the service and the hotel overall, if you dont rent a car then be ready to go to bed early since the hotel goes quiet past midnight. They could offer more entretaiment, definately a place for a family but the teens and young adults might get bored at night time. The gym and Spa are amazing.