My mother and I booked this hotel through Thomson, a supposed 4 star property but frankly I would struggle to give it 2!
Why?
Well, firstly the rooms were old and shabby with worn out furniture and falling apart bathrooms I.e.; cracked tiles and the shower rail was broken. Either no handle on the balcony door, or a broken one, and we assume pot luck if you get a remote control for the TV, we know this because we moved rooms and we had one in the first room but not in the second (amongst other things). It was also pot luck if you were actually provided things such as toilet paper and towels by the maid, and as for the coffee making facilities.. Errr some coffee would be nice, oh and maybe some sugar and milk once in a while...... and I cant leave out the rusty old fridges that sat on the floor masquerading themselves as a mini-bar housing your wonderful selection of 2 bottles of beer, a bottle of sprite and a bottle of coke!
Next... The food!
Now I understand its a hot country and there are always going to be lots of nasty little insects and fly’s about......but I don’t expect to find them dead or alive sprinkled all over my food thank you!
The buffet restaurant was just appalling, aside from the afore mentioned bugs climbing all over the food, the hot food was normally cold and the cold food was warm, and being vegetarian was a nightmare, bread and rice became my main staple. The service was shocking, long wait for drinks-if offered any at all, tables always missing something-cutlery, glasses, cups etc.. and miserable, non attentive and sometimes rude staff!
This was pretty much indicative of every restaurant or bar on site, and while we were there someone actually ended up in hospital for two days due to food poisoning.
This brings us to my and I'm sure most other peoples reason for disgruntlement at this hotel.... The building noise! Of which we were not pre-warned about by our tour operator!
Very loud and incessant construction work is taking place at this hotel, and I say incessant because it even carried on at weekends, and it was everywhere, for example; one minute a pathway was there and the next it was closed because someone was digging a bloody great hole in it, as was the case at the bottom of our stairwell in block 3. It was drilling hammering and banging all day long and you could hear it pretty much wherever you were in the hotel. Now I am not one to stand in the way of progress and this hotel needs it! It would have just been nice to have been told, and whether that is down to the tour operator or the hotel I don’t know but I'm sure they would blame each other!
My advice... Do not go to this hotel expecting 4 star standards and service because you will be very disappointed! But if all you want is sun, sea and sand, and somewhere to sleep then go ahead, but you’ve been warned, KEEP YOUR EXPECTATIONS VERY LOW!
To conclude I would say that in spite of all of the above I did not let it spoil my holiday, I just engaged the stiff upper lip and carried on regardless, and it has not put me off the Dominican Republic or Bayahibe and I would go back just probably not to this hotel. The pool (though a little dirty at times) was nice, I also liked the beach and the sea was lovely and warm. I also can’t not mention the hotel animation staff, who, unlike any other hotel employee, were great, they were very friendly and polite, and really made an effort, by far the best department of the whole hotel. Also the activities and music around the pool helped to drown out the building noise.
The grounds of the hotel (the parts that weren’t being dug up that is) were also nice, the plants and palm trees dotted around were beautiful and very well maintained.
It’s just a shame they didn’t adopt the same level of care and attention to their customers as they did to their plants…. :(
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
I selected this hotel as a top choice for:
Beach / Sun