We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Relaxing vacation” 5 of 5 stars
Review of Viva Wyndham Dominicus Palace

Save Saved
You added Viva Wyndham Dominicus Palace to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Viva Wyndham Dominicus Palace
3.5 of 5 Resort (All-Inclusive)   |   Bayahibe, Dominican Republic   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #9 of 12 hotels in Bayahibe
New York, New York, United States
1 review
1 helpful vote 1 helpful vote
“Relaxing vacation”
5 of 5 stars Reviewed October 14, 2013

I just got back from the Dominican Republic with my boyfriend my cousin and his girl. We had a lovely time in this resort the staff was very friendly and the food was excellent we have no complaints. The only thing I didn't like was when we first got there the room smelled a little muggy but it was gone the next day maybe because it rained really hard the first day we got there. The beach is beautiful clear blue water I wish I can go back!! We purchased the transportation from Olympus tours it was excellent they picked us up and took us back when we were living the drivers were very friendly we had Lenny picking us up he was hysterical and very informative. And fanny our Olympus tour guide was very good and friendly.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,573 people have reviewed this hotel

Traveler rating
    444
    632
    246
    127
    124
See reviews for
539
615
27
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 23, 2013

We have been to this hotel twice already,and we booked for next year one month already.Last time we whent we asked to have the same room but was occupied alredy, but after one night they changed us to the same room that I wanted.They wore very helpful with us.We arrived at the airport La Romana the bus was waiting for us,they picked us up and 20 minutes we wore there.As we whent in to chck in the hostess was waiting for us with a glass of champain.The staff was very good,any place we whent we wore treathed wery good,that's why we are going back for 1 month.I would recommend this hotel to any body,money well spent.

Room Tip: The best rooms are ocean view, and the one close to the reception area.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaDominicusPalace, Guest Relations Manager at Viva Wyndham Dominicus Palace, responded to this review, October 7, 2013
Dear Guest

Thank you very much for apprise us with your comments regarding your recent stay in our property, we are more than glad to read all of your positive comments and also glad to know that we are reaching our goal which is the total satisfaction of each one of our visitor.

We hope to have the chance of being your selection once again for your future vacations.

Best regards


Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania, United States
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 18, 2013

Only complain is the receptionist Luis, HORRIBLE customer service. After that hurdle was crossed, our stay was great! Room was pristine. Service top notch! The BEST part of our stay was the staff... From the bellboy, waiters and cleaning people. Such warm, loving staff! Welcoming. Respectful. Made us feel right at home. I would go back to this facility for the people! Beaches=Breathtaking!

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaDominicusPalace, Guest Relations Manager at Viva Wyndham Dominicus Palace, responded to this review, October 7, 2013
Dear Visitor,

Thank you for taking the time to let us know your comments about your recent stay in our hotel. We are happy to know that you spend a great time in our facilities and also that we were at the height of your expectations.

Here in Viva Wyndham Resorts we are expecting your return to once again offer you our best attentions.

Best Regards,


Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 17, 2013

I was excited to repeat my past experience at this resort but the moment I enter was a disaster. First the reservation I made was for a king size bed with ocean view, when we enter the room we saw 2 queen size beds. We returned to reservation, we spoke with Alejandro that told to sleep in one bed and not to use the other one. Just that answered made us upset. We explain to him that our reservation request was for a king size not two beds that was a romantic vacation. He told that Viva Resort is a family resort and the resort does not have enough bed to accommodate couples that we will need to stay with the room we were assigned. We complain for several minutes with him regarding the reservation. We told him that we reserved a superior king size with ocean view, he told us needed to make a special request if we really wanted a king size bed in our reservation. That excuse really upset us more. Why we will need to make an especial request when the reservation is for a king size bed? Then he decides to change us to another room after telling us there was no vacancy in the hotel. When we went to the room decide to take a shower I almost felt because the ceiling of the bathroom was leaking. Return again to reservation told Alejandro about the leak and also the refrigerator was empty only with a bottle of water, he told the hotel don’t supply anything for the refrigerator, also no coffee maker. I told him from past experience that was not true. He just told us he been working for more than six years and always been like that. The next day at 8:45 my door was locked but the cleaning lady did not care and knock our door several times really hard just to deliver the coffee maker. We found that really rude if we have the do not disturb sign and the door was lock, why she felt the need to wake me up just to deliver something so early? Ok, she woke us up early on my first day, we decided to go to the beach, no problem enjoy the time there. The animation was okay but the guys were more attentive to the single women and trying to have a relationship than making everybody have fun. Also the way some of the animations guys behave in front of the children were too vulgar and with sexual innuendo that discussed me. We later returned to the room past 4 in the afternoon to find that no one clean the room. I call customer service then a person was sent to clean the room, the refrigerator never was filled. The people that worked there are not friendly at all, never say a simple hello or good morning. When you are sitting by the pool the retrieve the glass you are drinking without even asking you if you need to replace it. The only good service I had was at Viva Cafe, Martin our waiter made our dinner the most splendid night. The food at Yuca was ok but not much variation. We paid for 4 nights 9/13-9/16/13 but I was so disappointed with the service that I decided to cut short and leave the day before. I prefer to paid another night at another hotel that to stay another minute in a place that we did not felt welcome at any time. I feel that Viva Dominicus Palace needed more the money than me to start training their staff . The reason I went there was that in my previous trip I had a great time this time I realize they upgrade the room but forgot to teach their staff hospitality the first lesson in the hotel business. I have travel to plenty of resorts but the customer service here is the worst, unless the only cater to Italians and the rest are not welcome. But sincerely I do not recommend this resort after the service we received. Viva Dominicus Palace needs to train better their staff in how to treat their guests. I am not asking for special favor but the point of going to a resort is to feel happy and be pamper not to be doing everything because you staff don’t feel the need to treat the guest with hospitality.

Room Tip: The room are good and I prefer Oceanview from the second floor up. But the cleaning and customer ser...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaDominicusPalace, General Manager at Viva Wyndham Dominicus Palace, responded to this review, October 2, 2013
Dear Guest

We deeply regret not having fulfilled your expectations as a guest with our services, facilities and accommodations. Also we want to let you know that each one of your comments has been taken seriously by our general direction in order to avoid situations like this may happen again.

We really hope that you will give us the opportunity to recover your trust in our products by visiting us again, so that, you could appreciate that your comments were very helpful for us to improve our services.

Regards


Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SW Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 15, 2013

We arrived at 5pm our check in was quick and courteous, we booked a standard room but were upgraded for no additional charge to a large ocean view room. The room was spotless and we couldn't wait to see the beach.
The following day at hotel services desk we booked 3 a la carte restaurants, we booked the italian restaurant, the mexican restaurant and the grill cafe for our final evening. All meals were beautifully presented and variety was adequate and service was great. The food is not gourmet but a step above the buffet. We especially loved the grill cafe for its waterfront dining and romantic atmosphere.
The buffet breakfast offered a variety of breads, fruit and an omelette station. Some of the foods that needed to be kept hot were left uncovered and therefore dried out, like the pancakes and french toast. Lunches at the buffet offered a variety of choices that are typical for a buffet lunch including a panini press to make your own sandwiches and a pasta station with different sauces. The dinner buffet again was average, every night was a theme night. Soups, salads pasta stations, carving stations, fruits, vegetables and the usual deserts. Don't plan on bringing any food to your room since no food is allowed out of the buffet area.
The grounds are beautifully kept with a variety of tropical plants, to use the pool at the Palace one had to either jump in or use the metal ladders. It was only 3-4 feet deep making it a little difficult to swim. The whirlpool next to the pool was a kid favorite spot so it was difficult to just relax in there. There is a children's splash pool on the other side of the pool but we never saw any kids in that one. The grill by the pool offers hamburgers, hotdogs, french fries and pasta salad. The bar offers a variety of tropical drinks but nothing with real fruit and served with subpar liquor. Their cappuccino station is great, usually had one in the evening on our balcony.
The beach is the best part of the resort. Lots of palm trees for shade, plenty of lounge chairs for everyone and to top it off you can snorkel right off the beach. There are plenty of tropical fish to keep anyone entertained for hours. The water is calm and clear and great for swimming.
And now comes the bad.We went to a show in the evening that was advertised as a Las Vegas style show and were very disappointed. It was more like a slapstick comedy show in italian and not speaking italian we did not understand the show since it was mostly all dialog sprinkled with animation in between. We left the resort on Sunday after spending 8 days only at the resort. On Monday morning my husband and I had severe intestinal issues which required us to go to our doctor for treatment with antibiotics. We did not leave the resort nor did we engage in any tours so all our meals up to the time the symptoms appeared were at the resort. we also were very careful to only drink and brush our teeth with bottled water. It is 7 days now since our visit and we are just now starting to feel better. We are experienced travelers, especially all-inclusives and we are very careful within reason what we try to eat or drink. Although the hotel appears clean and everyone is constantly cleaning food and drink areas there is a bacteria and/or a virus infecting the resort. Even though we had a great time, our experience was tainted by the illness. That is why we only gave it 2 stars and will not be returning to this resort.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 11, 2013

we stayed in this hotel for the 4th time, but for the first time in the Palace. and I must admit that the quality is not comparable at the Beach. good animation. a separated club fot Italian people, but everybody is welcome for all the games and activities. Champagne for free at the lobby-bar from 11AM. exotic garden and fauna. in our 3-weeks stay we hadn't the need for a theme restaurant. there was enough choice at the buffet.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaDominicusPalace, Guest Relations Manager at Viva Wyndham Dominicus Palace, responded to this review, September 20, 2013
Dear Guest

Thanks for bringing to our attention your comments regarding your recent stay in our property. It is a pleasure for us to know that you spent a great vacation with our service.

We hope to have the opportunity for the 5 time to offer you our best attentions.

Regards


Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 9, 2013

Who here is from Italy? Crowd: big applause
Who here is from America? Crowd: 7 people clapping...

Yes, this place is not overrun with Americans, or English-as-a-first-language people in general, and there are plenty of men wearing euro-style swimsuits. Inline with places in Europe, don't expect the most comfortable beds or sheets that are basically standard at every Holiday Inn (or better) in the United States.

However, it is a great place, and in my opinion, and great value, and on the best part of the DR. Also, it is very lively 24-hrs. The Italians (young and old) drink, talk, and dance till the wee-hours in the bar in front of the theatre.

The beach had excellent beach snorkeling, and easy access to the national parks of the area. The water is crystal clear, not like the blue murkiness of Punta Cana. Thus, Bayahibe area is much better for beach snorkeling.

I would recommend to stay at the Palace to experience all this resort has to offer...

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaDominicusPalace, Guest Relations Manager at Viva Wyndham Dominicus Palace, responded to this review, September 20, 2013
Dear Guest

Thanks for bringing to our attention your positive comments regarding your recently stay in our facilities, we are glad to read your comments and know that you spent a great vacation with our service.

We hope to be your selection in the near future to spend a second vacation into the Caribbean.

Best regards


Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Viva Wyndham Dominicus Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viva Wyndham Dominicus Palace

Address: Bayahibe, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Bayahibe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Bayahibe
#6 Top resorts Hotel in Bayahibe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Viva Wyndham Dominicus Palace 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, BookIt.com, Travelocity, BookingOdigeoWL, Otel, Hotels.com, Venere and Priceline so you can book your Viva Wyndham Dominicus Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viva Wyndham Dominicus Palace Hotel Bayahibe
Wyndham Hotel Bayahibe
Wyndham La Romana
Wyndham Resort All Inclusive Bayahibe
Viva Dominicus Palace
Bayahibe Wyndham
Wyndham Dominicus Palace
Viva Wyndham Dominicus Palace Dominican Republic/Bayahibe

Owners: What's your side of the story?

If you own or manage Viva Wyndham Dominicus Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.