I was excited to repeat my past experience at this resort but the moment I enter was a disaster. First the reservation I made was for a king size bed with ocean view, when we enter the room we saw 2 queen size beds. We returned to reservation, we spoke with Alejandro that told to sleep in one bed and not to use the other one. Just that answered made us upset. We explain to him that our reservation request was for a king size not two beds that was a romantic vacation. He told that Viva Resort is a family resort and the resort does not have enough bed to accommodate couples that we will need to stay with the room we were assigned. We complain for several minutes with him regarding the reservation. We told him that we reserved a superior king size with ocean view, he told us needed to make a special request if we really wanted a king size bed in our reservation. That excuse really upset us more. Why we will need to make an especial request when the reservation is for a king size bed? Then he decides to change us to another room after telling us there was no vacancy in the hotel. When we went to the room decide to take a shower I almost felt because the ceiling of the bathroom was leaking. Return again to reservation told Alejandro about the leak and also the refrigerator was empty only with a bottle of water, he told the hotel don’t supply anything for the refrigerator, also no coffee maker. I told him from past experience that was not true. He just told us he been working for more than six years and always been like that. The next day at 8:45 my door was locked but the cleaning lady did not care and knock our door several times really hard just to deliver the coffee maker. We found that really rude if we have the do not disturb sign and the door was lock, why she felt the need to wake me up just to deliver something so early? Ok, she woke us up early on my first day, we decided to go to the beach, no problem enjoy the time there. The animation was okay but the guys were more attentive to the single women and trying to have a relationship than making everybody have fun. Also the way some of the animations guys behave in front of the children were too vulgar and with sexual innuendo that discussed me. We later returned to the room past 4 in the afternoon to find that no one clean the room. I call customer service then a person was sent to clean the room, the refrigerator never was filled. The people that worked there are not friendly at all, never say a simple hello or good morning. When you are sitting by the pool the retrieve the glass you are drinking without even asking you if you need to replace it. The only good service I had was at Viva Cafe, Martin our waiter made our dinner the most splendid night. The food at Yuca was ok but not much variation. We paid for 4 nights 9/13-9/16/13 but I was so disappointed with the service that I decided to cut short and leave the day before. I prefer to paid another night at another hotel that to stay another minute in a place that we did not felt welcome at any time. I feel that Viva Dominicus Palace needed more the money than me to start training their staff . The reason I went there was that in my previous trip I had a great time this time I realize they upgrade the room but forgot to teach their staff hospitality the first lesson in the hotel business. I have travel to plenty of resorts but the customer service here is the worst, unless the only cater to Italians and the rest are not welcome. But sincerely I do not recommend this resort after the service we received. Viva Dominicus Palace needs to train better their staff in how to treat their guests. I am not asking for special favor but the point of going to a resort is to feel happy and be pamper not to be doing everything because you staff don’t feel the need to treat the guest with hospitality.