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Iberostar Hacienda Dominicus: Traveler Reviews


Iberostar Hacienda Dominicus
Playa Bayahibe, Bayahibe, Dominican Republic
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Traveler Reviews

89% Recommend
4.5 of 5 stars 765 reviews
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International phone service

Iberostar Hacienda Dominicus

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1 of 5 stars
Edk89 1 contribution
Philadelphia
Apr 14, 2007 | Trip type: Family
10/32 found this review helpful

My family and I were in the Dominican Republic from 4/4/07 to 4/11/07 on a vacation which we booked through Apple Vacations.
We stayed at the resort Iberostar Hacienda Dominicus in La Romana, Dominican Republic.
The phone located in the room had a sign next to it with the phone number to call which offered international phone services.
The sign did not reveal the phone company name or the rates.
To inquire the rates, we asked the receptionist at the main desk of the resort. He specifically told us that it is $1 per minute.
We used the number several times, particularly the credit card option, to reach the US.
During the automated part of the call we were only prompted for the language selection and which country we're trying to reach.
The rates were not mentioned at any point during the phone call.
When we returned home we discovered that we were charged over $600 for a handful of calls done during our stay.
We have initiated the dispute through our credit card company and also tried to talk to the phone company which provided this service.
I was able to find the details of the phone company from my credit card statement.
The company name was stated as International Satellite Communication which is also known as BBG Communications Inc.
BBG's customer support representative has refused to connect me with the supervisor or to take a complaint.
He also refused to give me the company web or mail address. The only information he provided was the details of the charge.
BBG's rate is $5.99 per minute with a 5 minute minimum and an additional $15 connection fee per call (charged even if the connection has failed).
I have sent a complaint to Apple Vacations, Iberostar, and Better Business Bureau.
The resort itself is great but they should have protected their customers from such ridiculous phone charges. Very disappointed in Apple Vacations and Iberostar!

Check out Better Business Bureau report about BBG Inc - [--]

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since April 14, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $355 (year-round)
Great Resort

Iberostar Hacienda Dominicus

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5 of 5 stars
mishka814 1 contribution
Philadelphia, PA
Apr 14, 2007
8/10 found this review helpful

The resort is excellent. The views are wonderful from any corner of the resort. Excellent service, excellent beaches, excellent rooms. Food is great (especially the breakfasts). I recommend the resort to everyone.

However, I ran into a huge problem with long distance calling. Cell phones don't really pick up service there (atleast Cingular didn't), so that leaves two methods of calling:

1. You can directly call to the US by dialing 91 and the number. This method charges $1/min and goes directly onto your bill for the room.

2. Next to the phone there is a number for collect calls and credit card calls (same number). At the reception desk I was told that this also will cost $1/min, so I used my credit card to call the US. When you dial the number, a recording asks for your credit card information and the number, and you are connected. The rates are never mentioned. Long story short, I was charged nearly $400 for about 30 minutes of phone time throughout the week. When I called the company, International Sattelite Communications, turns out the rate is: 15$ connection fee per call (even if the call fails), 4.99$ - 5.99$ per minute, and a minimum of 5 minutes.

Do not call that number. Buy a pre-paid phone card or use the 1st method.

Other than that, the resort is beautiful and great for vacation.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Member since April 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children
  • I do not recommend this hotel for Young singles, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $355 (year-round)
Highly recommend this resort

Iberostar Hacienda Dominicus

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5 of 5 stars
dianajo 1 contribution
maine
Apr 9, 2007
11/11 found this review helpful

We were a group of 16 travelling from the state of Maine who had previously booked for another resort next to the Iberostar. After reading the reviews for the other place, we quickly cancelled. When we read the reviews for IHD and also talked with a couple who has been there, we booked our trip for the third week in March. Well, we cannot say enough good about our trip! The place is immaculate, service superb, wonderful food, entertainment and the people that work there are the best! We want to especially thank Carolina, Shakiera, Johnny, Angel, Julio, Raul, Daysee and George. They always had big smiles for us, they work extremely hard, spoke very good English and made our stay awesome. Usually we like to try different places each year, but we really want to come back again next year! The building that we requested prior to our trip was granted; the rooms are large and comfortable, the refrig in the rooms always was stocked; the maids do a wonderful job, what else can we say, except you will definitely enjoy this resort. One week is just not enough!!

  • Liked — service, atmosphere & beach
  • Disliked — saying goodbye the last day!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Quality time with friends
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since April 09, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $355 (year-round)
Fun and Fantastic!

Iberostar Hacienda Dominicus

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5 of 5 stars
GoBadger 14 contributions
Baltimore, MD
Apr 4, 2007 | Trip type: Family
6/6 found this review helpful

Our family had the best time . . .truly remarkable experience. All of the comments from other visitors are spot-on. So -- we'll add to what isn't usually included beyond the super service, the impecible grounds, the awesome beach, and the attentive staff: We had great experience with Dressel Divers; Tom, Camilo, Olivier and Ana-- they were paitent, kind and fun; Our 8 year old had the greatest experience learning to dive in the pool and then in the ocean with Camilo -- there were literal tears of joy upon recalling his experience of seeing his first fish up close under water. Incredible! Camilo is now our son's idea of superhero. The family went on the 2-hour snorkeling tour in Bayahibe with Dressel -- It was like putting your head in a tropical fish aquarium. Colorful fish everywhere you turned. Dressel staff was awesome. At night, the entertainment was fun -- hardworking talent and genuine smiles of the Star Friends made for many good memories -- kids loved it! You can't go wrong. Bravo! Iberostar Hacienda Dominicus -- You got it right!

  • Liked — The total package: service, location, and accomodation.
  • Disliked — Not situated for sight-seeing outside the resort
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 19, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
  • I do not recommend this hotel for People with disabilities, Pet owners, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $355 (year-round)
Simply The Best

Iberostar Hacienda Dominicus

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5 of 5 stars
EldoradoCatford 4 contributions
Catford, London
Apr 2, 2007
9/10 found this review helpful

Wow - what a place - we went there last week of March 2007 for my wife's 50th birthday treat and had a fantastic time - it is very difficult to fault anything - it is superb - the grounds, rooms, food, entertainment, staff, service, beach, clientelle - all fantastic!!! - congratulations to the management and staff on running such a suberb complex - this was our first all inclusive experience and it was great - eat, drink and enjoy, all day and night - we will hopefully be back soon!!!

  • Date of stay March 2007
  • Member since April 02, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $355 (year-round)
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Iberostar Hacienda Dominicus Also Known As

Address: Playa Bayahibe, Bayahibe, Dominican Republic