the people who visit this area are mostly from europe and english is not the first language in the resort and can become a problem if this is an issue.
we flew westjet out of toronto. unlike sunwing a free meal is not provided and except for the lame jokes it's air canada all over again. on sunwing you feel you're on vacation on westjet you're on a charter.
when we arrived at the airport our sunquest representative put us on the wrong bus and we went to the bahia by accident. 2 hours later we reached the iberostar. you should always confirm before you leave that you are on the right bus. we've travelled to over 10 resorts and never had this problem.
on arrival the front desk could care less we we're there, in fact he yawned it was 6pm.
we got what we asked for, so far as room choice. nothing fancy, avg for the price you pay. $2/day for the safe. for the price you pay and security it should be free. the nice part was you could use the wifi from the room(excellent). you can buy access for $3/day for 2 hours unfortunately it expires after 24 hours. it would be nice if it didn't expire.
i choose this resort for the snorkeling and it's nice of the beach by the far buoys away from the lighthouse unfortunately it was too windy for 4 days so didn't do alot of snorkeling not resorts fault. the beach is nice but the towel wars exist. you would think of all of the complaints on tripadvisor from all different resorts that they would find a solution. Maybe not hand out towels at 8am and have security verify that once a towel is put down someone sits in it. people treat it as a game and it's not.
i did 2 excursions with pro excursions. snorkeling and horseback riding. the snorkeling was in french and although our guide tried in english the main guide was in french we felt we missed out on alot of the jokes and explanation. they should have an english or other language excursion but not both.
the food was just ok for the price you pay. we did 3 ala cartes steak house, mexican and japanese. except for the japanese you had to use a buffet to get you salad which is not what an ala carte should be.
the biggest issue we had was that the power went out in our room the 2nd last day before we left just before dinner. the end result was we had to change rooms. no problem things happen. this is where the non english and issues happened. when we phoned about the problem, we were told someone will be there in 10 minutes. an hour later we decided to go to dinner because no one showed up. on our way we met the electrician so we went back to the room with him. we found out we had to move. it was at night and we couldn't see anything we were assured from a manager who came that we would have someone will help us move with flashlights. no one showed up and we moved ourselves with a flashlight i brought.
At checkout I mentioned this to the woman at checkout and asked if i could get a refund on the safe. She could have cared less, no refund.
I found at this resort where english is not a common language amongst the staff. If a problem does occur frustration sets in. I found the same issue in Cuba whereas Mexico is a completely different experience.
As a suggestion have a manager do the checkout and ask how your stay was, not someone you never even asks how your stay was.
It is how things are handled when a problem arises that makes the resort and the way the resort handled our minor situation with the power failure was disappointing.
- Official Description (provided by the hotel):
- Directly on a fantastically beautiful, fine sandy beach. Around 5 km from the finish village of Bayahibe. Top 5-star luxury. Tropical gardens. Varied gastronomy. Water sports galore. Spa & Health Centre. ... more less
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- Also Known As:
- Iberostar Hacienda Dominicus Hotel Bayahibe
- Iberostar Hotel Bayahibe
- Iberostar Hotel Hacienda Dominicus
- Iberostar La Romana
- Iberostar Hacienda Dominicus Dominican Republic/Bayahibe