The staff are the key to this resort. They are the best. It is nice to be able to leave the resort and fill safe. You can snorkel right of the beach most resorts for this price you can not. The food is better than most all inclusive resorts. This is the only resort that I have been back to multiple times.

I'm not a big fan of all inclusive hotels in general and this one was no exception. The hotel is nice with various pools and a pretty beach. However there are draw backs. Our room wasn't ready when we arrived well past 3pm and for some reason we had to speak to about 3 different people about our vacay package before we could finally get to our room. We were exhausted and just wanted to lie down. We decided to upgrade the $60 per day to be part of the preferred club. This is really only worth it if you're able to stay in the preferred section of the hotel which is quieter and closer to the spa and tennis courts. For the room upgrade we would have had to pay $90 more per day but they didn't have an available room for us so we were all the way in the other side of the hotel which was annoying. Just know that Internet IS NOT included in the price of the hotel unless you are a preferred club member. And the bandwidth is pretty small too.

The room was clean but certainly nothing to write home about. The mattress was firm but the pillows were pretty crummy. Everything I mentioned until now were just some of the minor inconveniences. The worst part is the food. I can't handle all inclusive meals in general but here was ridiculous. Avoid the World cafe at all costs. I call it the "mess hall" for obvious reasons (and its a mess). The best snack food we could find was the pizza by the main pool which was quite good. For dinner we did not enjoy the Bordeaux restaurant even though it looked nicer. Finally on our last night we discovered the Ocean Grill or Seaside Grill and that was pretty decent. It's located between the beach and building 2.

Anyways, it was a nice trip and all and the hotel isn't terrible but do be aware of the food situation.

We were really looking forward to this vacation as this was the first time that we took our third child, a toddler with us on vacation. It started out great-we got an amazing deal on a family suite which consisted of two rooms with two bathrooms, two TV's, basically, two of everything and the room was full ocean view right above the Infinity pool. The things we enjoyed:
1. Great beach-very calm, clean and warm water, plenty of beach chairs and shade provided by either palapas or trees.
2. The best entertainment program for kids I have ever seen-my teen and pre-teen have fought the daily nap we force them to take during these vacations because there was so much going on and I relented. You get Funny Money for the participation which is then used to bid for souvenirs during thrice-a-week auctions.
3. NIghtly shows were also very good, different from the usual resort fare.
4. The service is great for the most part-starting from the fast check-in to getting our luggage to the room within literally 5 minutes. Our maid, Faustina, kept the suite spotless and well-stocked with beverages and toiletries. Yubelkis at reception was really accomodating when it came to us requesting a late check out-we had an 8 PM flight out of Santo Domingo so keeping the room till 4 PM was truly helpful, and for the cost of $10 per hour, it's worth it. Alexis at the Infinity pool bar is a true asset-this guy is hilarious!
5. Fresh fruits at the beach-they cut up watermelon, papaya, passion fruit, pineapple, really nice to have a little healthy snack.

Now, here is why I had to knock off 2 stars-for the first time in my 15+ years of going to all inclusives at least once a year all over-Mexico, Jamaica, DR, Aruba, both my husband and I became sick from the food. We did not fo anything different this time, and are both very moderate drinkers, yet, both he and I spend a full day glued to the bathroom, thankfully, it happened on different days, otherwise, we would have a hard time taking care of the kids. I spoke to several other families and many complained of the same issue. I tried not to let it spoil the rest of the wonderful things that the resort had to offer, and I will probably give it another chance because there were so many other positives that suited my family, but I urge the management to conduct a thorough investigation of their sanitary practices. If you notice, most of the negative reviews about the resort are from visitors who fell sick due to the food, so clearly, there is something going on.

We just returned from an 8 day stay here, at Dreams. We have stayed with this company before, which is why we chose this resort. The beach was beautiful...very natural looking. The resort was wonderful, restaurants are far better than most All-Inclusives, especially Bordeaux. Our room was nice. The resort, itself, is HUGE....so we walked a lot, which isn't any big deal. The pools were fun and clean. Everything around this resort is immaculately landscaped, I felt like I was in a jungle. The workers were phenomenal. We loved Alexis at the swim up bar. He was hilarious...and remembered us every day he was there. He was cracking everyone up! Eddy Murphy, of the entertainment staff, was wonderful! He checked in with us every day, he saw us, made sure we were having a good time...and even gave my husband a pair of "AMERICANA" sunglasses, that he actually wore for the remainder of the trip. The rest of the staff was accommodating to everything we needed. They always answered questions or greeted us with smiles on their faces our airport transfers were set up and on time, and the room service menu was actually awesome! The breakfast eggs and omelet were scrumptious, more so than at the buffet, but you know, a buffet is a buffet. All and all I would definitely return to this property or AGAIN a resort in this chain.