What a disappointment!! Choosing being in Greece at Kassandra peninsula, at the hotel with same name, at the top of the season and finding such a mess; has been very big sad surprise for us!! No attention at all to us and to what we had already booked. Staff from reception, restaurants and beach has been filling up with season workers, which indeed didn't pay attention to customers in professional way.
Receptions play a trick with us; giving fist a room total at the side of the hotel even we booked sea view room. After we decided leave from the hotel they gave another room; this time a sea side view!! On the other hand stuff had a poor English speaking communication. Hotel has been filling up with Russian speakers, but I think hotel took more reputation from them than the opposite.
Food was very low quality for breakfast. Sad seeing costumers who were filling up their bags will food for a day long for all family. We had BB and chose to have ala carte for lunch and dinner. First dinner at their ala carte restaurant has been really nice and we enjoyed this night with sea food. Looks this night hotel has been not in full capacity. But coming days stuff has been so less than couldn't find way serving normally. Even waiting exactly one one hour no one was coming asking. On lobby very rude blond girl couldn’t show any attention even asking her several times for service. At the beach a boy employ there as a guarder, occupies sun beds and was serving to people who pays cash in term of us that has paid included in our booking. Parking is a positive thing, space enough, well handled and saved as well.
Managing was on very low profile. Indeed manager is an able man on business, but this summer motivation has been out of his orbit. He got stuck in his office and probably the stuff that he had this summer didn't let him face with the customers. This summer we have been just numbers for them!!
SPA center and indoor pool makes the difference there. Still many things need to be improved, but stuff there it was helpful and working property with the job they have to do. Investment there makes also the difference with the hotel which immediately need a refurbishing otherwise never will be rated more that 3 stars. Hey in Greece weather was so great and nights fill up with stars. Looks easy there dreaming see some from those stars in the front door and this may by is the dream manager sees there.
We are missing only the bay and sea on the left side coast near to hotel beach zone!!
Personally will not be there for second time!!
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- Also Known As:
- Kassandra Palace Kriopigi, Halkidiki
- Kassandra Palace Hotel Kriopigi