We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“unbelivable” 2 of 5 stars
Review of Kassandra Palace

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Kassandra Palace to your Saves list
Kassandra Palace
5.0 of 5 Hotel   |   Kriopigi 63077, Greece   |  
Hotel amenities
Ranked #3 of 12 Hotels in Kriopigi
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“unbelivable”
2 of 5 stars Reviewed 3 weeks ago

I spend last summer at this disappointing hotel, overpriced seriously for nothing!
food was disgusting as well as the service. Management was poor with no attention to their clients. The only think worth it was the Greek weather...

  • Stayed August 2014, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

67 reviews from our community

Traveler rating
    31
    18
    10
    6
    2
See reviews for
36
7
2
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

It was very great and peaceful. My Room was very clean and the Beach too. The Personal was very friendly. The Hotel' entnrence is very beautifuf and big. The Food was very delicious and fresh! Also it was very silent in the Rooms and Hotel. I rate this Hotel to all that are peace'n'silent lovers!

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 5, 2014 via mobile

The entrance is impressive, and checking in was easy. The carpets in the corridors of our floor looked dirty and tatty. They plan on refurbishing soon. The mattress was lumpy and the pillows did not really suit my personal preference. Average rooms. Bathroom had no hair conditioner or body cream, but had shower caps shampoo and shower gel. Breakfast was fine with quite a spread. We ate lunch in the fish tavern and it was fine but nothing to rave about. The gardens are lovely and probably great for couples with young children. The beach was well organised with loungers and umbrellas and the sea was so beautiful and clean that you could see right through to the bottom. Beach shoes that you can swim with are recommended as the entrance to the sea has little pebbles. It's sandy a little further out. In general I felt that the dining room staff should be better trained, and that the manager should get out of his office and have some contact with the guests. We were there for 5 days and never saw the manager of the hotel. Of course he might have been away but then I would expect someone to be filling in for him. The biggest issue was the wi-fi. It is weak all over the hotel and non-existent in the rooms. I was told they are working on this issue too.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarajevo
Top Contributor
107 reviews 107 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed August 19, 2014

We have just returned from Greece after a two weeks holiday at this hotel. It is rated as a 4star hotel, also according to the signs on the hotel entrance doors. reading the reviews on various websites we were a bit worried but hoped for the best and in the end we had a nice holiday.

Check in - we arrived at around 11am and were ready to go to the beach until the room would be ready at the stated check in time however the room was already available, we asked for a room on a higher floor and the girl at the reception did find one on the 2nd floor! we were helped to carry bags to our room (actually the guy managed to somehow take all of our bags, Fodis i think) and told us about the breakfast and dinner times, safe, spa, air-conditioning and so on, very helpful. we were told that just a small amount was already taken from the credit card and we could pay the rest either on the spot or later on (we ended up paying at check out along with the other expenses we have made). elevators are small, but there is one more on the right side from the entrance and the flight of stairs is also there if one gets impatient. when entering the lobby there was a string egg smell from breakfast i guess so my husband concluded that there is a problem with the ventilation (his professional area:)). it was also quite warm during meals, no AC i guess due to the open terraces.

Beach - clean and sandy with small pebbles, none of the horror we have read in the reviews. the part across the beach bar has no rocks when entering, only sand so perfect for kids and us adults playing ball in the water. the beach to the right from the beach bar has rocks when entering full of those needly sea creatures so be careful, but if you swim just a couple of meters you get again to sand. several rows of loungers, not cramped but not really enough of them. the hotel should consider adding more in the high season. people reserve them by placing towels at 6am i think:) but the beach staff (Jimmy?) removes towels if no one comes at 11 o'clock. 0the set of two sunbeds and the umbrella is 7eur. it was free fro us as we booked directly from the hotel's website (which also meant free access to the spa which is otherwise 10eur per person, and a fruit basket and bottle of greek wine in the room;)). generally the price we got was some 150eur cheaper than what booking.com was offering, plus the free spa/loungers/wine/fruit. you get beach towels in the room which are changed daily. the last few days there was some issue with the towels as neither beach towels nor regular towels were put in the room, probably a laundry problem:( calling the reception usually solved the problem. at the beach there are energetic young waters who ran around taking orders for snacks and drinks which you can charge to the room. wi-fi is available, same password for all territory. kudos to Jovan and NIna and Katerina and Dessi who never seemed to rest!:) there is also a pool above Amos tavena. several showers around, a playground fo kids, a table for pingpong. next to the playgroun you can rent a boat, jet ski and so on. the food and drinks at the beach bar are quite expensive so we saw people bringing drinks from the minimarket at Villa George (right handside from the beach). drinks are twice cheaper and they serve very good fried squid and octopus, loved having lunch there in our swimwear:) some people also choose to reny sun loungers there as it is 4eur per day.

Room - our room was in the main building, i am not sure whether it was deluxe as stated in our reservation as the check in form which we signed said just double :) but we had a sea view and balcony. decently sized room. the third bed was one of those campaign beds which made so much screeching noise each time our daughter moved that we did not sleep much the first night. in the morning we took off the mattress and put it on the floor and asked the reception to give us one more mattress on top of it which was done so good sleep was back. the mattress on the main bed was a bit strange but linen was clean and soft. pillows are too small:( AC worked fine, a bit noisy though. one bottle of free water was provided in the fridge at arrival. a safe deposit box available in the closet. nice bathroom, maybe missing a drape as water was all over the place after we showered:) free toiletries, room cleaned daily. just once it was not cleaned (on a sunday). maybe it was the day off:) the family suits in the building near by looked very nice and well kept.

Lobby - vast and somehow empty but with the best wi-fi connection:) a cocktail bar, you can charge to the room too. always at least 2 persons at the reception. lots of kids having fun as there is enough space for everyone:) in the basement is the miniclub, small shop, spa, a deserted pool table and deserted bar:) i think travel agencies also meet their clients there.

Parking - free guarded parking, not too many spots in the shade, green nicely cut grass and even a church.

Food- we were on half board and the very first night it was a Greek night, everyone greeted with ouzo:) also there was an italian night too:) everything is buffet style. for breakfast a lady is making omelettes, there are several versions of eggs and sausages, but all of them pork, PLS CONSIDER having breakfast meat options for those who do not eat pork. cheeses, pastry, yogurts, fruit and sparkling wine:) dinner - after several days it became a bit boring, the sweets are a disaster:) even on half board drinks must be paid separately, beware that a bottle of mineral water is 4,5eur! small 0,25 Cola is 3eur:) the staff is helpful. no one turned back men in shorts, too hot:) did not really understand the use of the girl who seemed to be helping people find seats as everyone in the end sit where they wanted:) maybe it makes sense for bigger groups of people.

hmm what else. the water was very clean and warm. no animation so it is very relaxing. 99% of people were there with kids. thessaloniki is just one hour away if you wish to go shopping. the village of kryopigi is a couple of kilometers away and Kostas tavern is a good place for lunch;)

thus all in all we had a relaxing holiday, no thrills, but it is probably what we needed:)

Room Tip: upper floors get better sea view above the hotel garden
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pristina, Kosovo
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 5, 2014

This hotel is a disaster and no way a five star hotel. It would be three star at maximum.
Also, be careful when you book your room because you might be charged extra upon arrival. They have their tricks. Hotel Management is disrespectful and clueless. And the food is just terrible.
So all in all, stay away from this hotel if you really want to enjoy your stay.

Room Tip: rooms in the hotel next door are probably better
See more room tips
  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cluj Napoca
1 review
4 of 5 stars Reviewed August 1, 2014

Nice place, good food, relaxing. Very nice staff. Must visit if you like the clear sea and a realy friendly place. Is perfect for a family vacation. If you visit this place once for sure you will come back again next time :). The weather was perfect. The rooms very clean

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 30, 2014

I stayed at the hotel between a few days ago. The location is great , fantastic beach and weather but the behave and working system of hotel management kills all nice fellings. Firstly we arrive to hotel at 2.35pm and our room was not ready . They told us that there is somebody at our room and we should wait at least one hour. Our room was ready at 15.30 ( that is what the reception manager says ) but they informed us by call us that the room is ready at 5pm. Our reservation was for double room but there are two single beds at the room. We asked the hotel reception to change it but reception manager Giorgos Devisiss told us that they are fully booked and they can not do anything. If l want double bed , he advised us to pay extra and go to upper level room. His behave and type of discussion go with the customer is unacceptable. About the room detail they call it deluxe type room but they call all standard rooms as deluxe room . Another detail all the reception employees use name tags at their costumes but Giorgos don't . At first l don't understand why he does not use . After l saw his behave to his staff and customer , it is more easy to understand why he don't use name tag on this clothes. While you are booking the room they told us the room has garden view but they call garage view rooms which look at the trees of garage , garden view became full while booking the room. The AC system works very noisy , the breakfast at the hotel is nightmare and they serve the worst feta cheese at Greece , probably it is the cheapest quality of cheese. The sound insulation of the rooms are very bad. You can easy hear the cry of a baby at your next room or walking noise of the customer who stays at the upper floor room. The good things at the hotel location , beach bar , beach bar staff and Savvas . As a result the daily rate of this room was 146Euro but l am sure you can find more friend and better quality breakfast serving hotel for much cheaper price.

  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Kassandra Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kassandra Palace

Address: Kriopigi 63077, Greece
Location: Greece > Central Macedonia > Halkidiki Region > Kassandra > Kriopigi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Kriopigi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kassandra Palace 5*
Number of rooms: 323
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Venere, Expedia, Hotels.com, Priceline, HostelWorld, Odigeo and Tingo so you can book your Kassandra Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kassandra Palace Kriopigi, Halkidiki
Kassandra Palace Hotel Kriopigi

Owners: What's your side of the story?

If you own or manage Kassandra Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.