This was my very favourite hotel in Greece. Since 2010, I have stayed there some 8 times : alone, with friends, with my partner, with my parents and with my parents in law. I loved the very nice location, the private beach and the amazing service. This is no longer the case and I will never visit again.
My partner and I went to the hotel to pick up his parents after a week there and we booked a week end for us. We got a sea view room - nothing amazing per se but the view is really stunning. Upon our arrival on Friday evening, we noticed that the room was very hot and the AC did not seem to work fine. We thought that it would take some time to cool down due to the 38 degrees outside and the AC was off when we got there so we tried to fall asleep because we were really tired and it was very late. We woke up at 7 a.m. because it was so hot that we both felt like suffocating. We then called the reception and the staff told us that "it is normal to feel warm when the sun goes up" but he came to check nevertheless. He realized that it could do nothing and asked us to wait for the technician. Half an hour later, and upon another call, another person came, pushed some buttons and realized the obvious: the AC did not work. We have been told that the technician should do some more works. We told him that it was fine but meanwhile we needed to sleep somewhere else and with the AC because we really needed to sleep a bit after our four-hour drive and the uncomfortable rest we just had. He then said that the booking department would call us at nine, when they arrive. My partner went sleeping ON THE BALCONY, in a desperate search for some breeze and I remained on the bed waiting for the phone call that never came. I must have fallen asleep and then woke up again around eleven in a pool of sweat in a 40 degree room. I called again, nobody at the reception seemed aware of the problem we reported. We learned that the hotel could not give us another room becasue it was fully booked. Desperate to find some air, we put on some clothes, left the room and asked for someone to fix the problem asap so that we could go back and sleep a bit. We then went to the pool, asked to get something to eat but the kitchen opens at 1 so we had to wait. I asked for a coffee with no milk (I am allergic,and they know that perfectly after so many stays, the most recent just a few days before) and I got my coffee with milk. Pointed out that I said NO milk and after a long wait I got it fine. Then go back to check the room and nothing had been done. I urged the reception to speed up because I really wanted to rest, I have been asked to wait so we could all go and check the room with the technician and I instead asked that they took care of the problem while I tried to get some food. At one we went for lunch at the restaurant a la carte and ordered some fish, making it clear that I did not want milk or butter in it due to my allergies. The staff said she got it and when I got my meal it tasted very buttery - after I inquired with three different people and the chef, and after they all told me that there was no butter, the fourth person inquired better with the chef and found out that it was cooked in butter. I then decided to check the room and just go to sleep without eating and was told the everything was fine. I went upstairs and yet again found a 40 degree room with the AC off. I turned it on and found out it was still broken. Called the reception, a staff came with another technician and both said that I needed to wait a bit. Nothing cold came out of the AC, we did wait but it was increasingly hot so we packed to leave.
We went downstairs to explain that we did not appreciate: the sloppy service, the lack of follow ups and the lie about fixing that ancient AC machine. We then informed that we were leaving one day before because our little holiday was anyway ruined. Please, do mind that I had paid half stay in advance (157 euros!). I told them that I of course did not intend paying for the second night and I did not find it fair to pay for a fully equipped sea view room and breakfast considering that this was not what we got - no AC, no proper assistance, no breakfast because we were dealing with the AC and could not sleep. The staff pretended to be understanding and then asked to pay for a coffee and a burger that we had over lunch, but not for the fish with butter that almost killed me. I was furious: a top hotel messed up everything for a silly AC issue and does not think to take care of two regular customers who just a week before had paid something like 1,500 euros for two rooms and several extras?! Nobody thought of giving a complementary meal and tried to keep us there? It did not come to their minds that I had already paid 157 euros to get one night on the balcony, a sloppy service for lunch and to spend 7 hours pushing them to fix the AC that was never fixed? So much for a customs-oriented hotel! I pointed it all out and said that I was shocked to see how little initiative they showed, and the staff did not do anything to apologize but invented excuses to say that other staff did not report about our problems. Whose fault is that? Not mine, I believe. Still, I left at 2 in the afternoon after a horrible night and an even worse day, not getting a refund (not even partial!) for the first day and did not get any offer to compensate i.e. really fix the AC, get us a complementary dinner and put on the table some special offer for a week end in September, when the hotel is empty anyway. Nothing of this, no attempts to keep two regular customers and they even tried to get some little money for the small food we had while waiting for a room that I paid for an never got.
Heartbroken, I had to go back home and promised them not to go back again. I am really sorry for this, we loved Afitis very much and it is extremely offensive to be treated like that - the hotel has all our contact details and they could have called us later to try and make it up to us but nothing.
Please, think twice before going: a clearly understaffed and getting old hotel where the customer service is perfect only when there are no problems. Good luck!
- Official Description (provided by the hotel):
- Nestling by a golden sandy beach in Toroneos Gulf below a backdrop of lush greenery with beautiful crystal clear seas to the front, this boutique hotel exudes an air of sophistication and elegance in a truly serene setting. Guests will enjoy peaceful days on the private beach or around the two glorious outdoor pools with open air Jacuzzi, or will delight in an indulgent soothing massage either outdoors, or in the pampering atmosphere of the "Essence" beauty salon. The stylish tasteful modern deluxe rooms are set in the main or in one of the villa style annex buildings: all featuring endless sea view. At Daphne poolside restaurant, tasty buffet breakfast and tantalizing evening dining featuring fresh local organic ingredients (all grocery needs are exclusively covered by hotel's own gardens). For fresh delightful seafood the elegant " Mesogeios" a la carte restaurant by the sea is the perfect setting for your romantic candlelit dining. The well preserved village of Afitos with its unique architecture, rich ancient history and traditional shops is just a 150m uphill walk from the hotel. All guests enjoy a VIP welcome service and a glass of premium champagne, In Room Express Check-In, Concierge services, Air-conditioning, Satellite TV (British channels included), DVD/ CD Player, Coffee & Tea making facilities, Mini-bar self service (at extra charge), Electronic safety box, King size bed, Luxury bed linens, Luxury bathroom amenities, Bath & shower Hairdryer, Direct dial phone, Balcony or terrace, Room service, Laundry services (at extra charge). 2 Outdoor swimming pools (fresh water), Exclusive Beach for the hotel guests, Beach towels- Sun loungers- Parasols free of charge, Outdoor hydrotherapy tube, Open-air massage room, Table tennis, ''Essence'' beauty salon (massage treatments at extra charge) ''Daphne'' buffet restaurant (breakfast & dinner), ''Mesogeios'' a' la carte restaurant (local fresh fish food), ''the Bar'' by the pool (variety of snacks & cool dishes) - Theme nights occasionally (live jazz music-violin & piano evenings), ... more less
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- Also Known As:
- Afitis Hotel Afitos
- Afitis Boutique Hotel Afitos, Halkidiki, Greece