I booked my holidays through internet in this "so called" superb hotel offering a great environment and superb facilities at a reasonable price. We arrived at the hotel -my wife and I- and the friendly Polish receptionist quoted "Oh you have a booking for our studios....
(Bell number 1_) The studios are located next door in fact 500 hundred meters from the hotel and of course you have to pay in advance !!! (bell no 2).
The studios turned out to be at a distance of five minutes from the Hotel ...if you have a car of course.!
If you decide to go on foot be prepared for an uphill struggle!! of 10 minutes(there is a shortcut here.) Of course don't worry you can always use the Hotel's facilities any time since they are included in the quoted (remember prepaid price !!).
We ended in a miniature room with basic furniture no window dirty floor and a very bad smell.
You find yourself in a place where you feel like a fly being stuck on a rock with no privacy whatsoever. And of course do not forger the promised 4 star hotel facilities awaiting for you 10 minutes away....
If you want to take a shower ,wash the left part of yourself first,then get out turn round and squeeze in your other half in the shower cubicle!!
Onother thing do not stay there on a Sunday. We were left with an uncleaned room for two days,without toilet roll.
I complained all right. The friendly Polish receptionist could do nothing about it,the reservations lady is still trying to contact Top management,and Top Management is still missing.
I will finish here with this. It is a shame to promise your customer accommodation and facilities of a certain standard and ruin their Holidays under false representations
I am glad that Trip Advisor is around ,to warn other innocent travellers.