My housebound and I stayed in this hotel in June 2011 and were all in all satisfied, minus the price which meets European 5 stars hotels price range and Afitis is defiantly NOT 5 stars hotel. But, OK, to be honest we were amazed by the spotless beach and quiet atmosphere and we decided to give them credit for the quite small room (not more then 3 stars level) and repetitive menu...
But, what happened to us this evening when we arrived to Afitis again, hoping to repeat our lovely last year vacation is more than disappointing and very disturbing, making us both ask if our decision to come back was very wrong.
We booked the room through Dertour just like last year choosing the more expensive option out of two. By the way all the rooms Dertour offers are good and they all have sea-view. (we know from our last year experience that not all rooms are the same and that some of them are in very bad condition but we thought that we are safe since those rooms are NOT in Dertour offer). You can imagine our surprise when we got the room with the parking view, which is by the way by all other criteria also worst in comparison to the room we had last year). We immediately complained and the lady at the reception asked us (not very polite) to wait in the pool bar until she checks with the manager. (by the way situation was from the very first moment clear and there was no question about if we were right or not - our request for the seeside view is clearly listed n the voucher). After half an hour (!?!?) we went back to the reception to find out that they do not have solution?? Then we requested to talk to the manager and waited for him to show up for ten more minutes! It was really devastating to find out that the manager was the very same man who had dinner in the restaurant (we saw him while waiting) - the very same dinner that was not offered to us since we checked in late (few minutes before 22h)!! So no dinner for late quests but indeed yes to the manager who is by the way need and expected at the reception to solve the burning issue.
To cut the story short we ended up in the room with the parking view and the promise that we will be transferred to the one with the see- view first thing in the morning.
We will see what happens and we will inform you guys, but the fact is that our impression about this hotel has been ruined and will hardly be repaired. The main thing is the feeling that management doesn't really care about quests (we are on full prepayment so they are safe with us) and that except default excuse thy offered NOTHING in return, even more they tried to settle with nothing convincing us to take the room with the parking view!!!
To all of you who are considering this hotel - think twice.
Will be back with the news tomorrow.
Whatever you choose and pay the management will put you where thy like....
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 19, 2012
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we would like first to warmly thank you for the honour to visit our premises once again this year to spend your vacations. Furthermore, despite the first impression of your given review, obviously not the best one, we thank you for all your good words during departure We hope you will depict those impressions on TripAdvisor community as well.
Of course we express once more our sincere apologies for having spent your first night in a garden view room, despite you had booked a sea side view room. As we have explained to you at the very begging, that was due to a mistake from our reservation department and that is why was solved immediately the second day of your stay. As you have been explained by our front desk officer, since you came to our complexes close to midnight time and we were fullybooked, we unfortunately did not have any alternative on our hands so we could give that to you. Of course, we tried to make up your bad impression about your first night with a voucher (up to 150euros) offering you a cake for your anniversary, as you claimed, along with a family plate of a wide range of cheeses and one of our best champagne wines.
For all of us, it is a great pleasure to satisfy our guests, since we have been doing that for up to 50 years now, having acquired many excellence awards on a year basis, and we are still doing that having our clients in the core of our attention.
Although we sincerely believe that since you spent up to 2 weeks at our hotel is a bit unethical to upload a totally reversed review on TripAdvisor within 4 hours of your arrival postponing your rest impressions for the end of your holidays, by simply saying ''We will back soon!".
We hope all the best for you,
Our warmest regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.