First of all here is shortest possible explanation about what happened upon our first night which we spent in the wrong room:
Following morning we were asked to pack all the things and to put all the baggage together in the middle of the room so the staff can move them in the new room - even though the previous night we were told to feel free to completely unpack and settle so we can feel comfortable and not to worry about moving things to a new room tomorrow...
The new room again was not in the category we paid for but again just the same as the first one with the parking view - just now with the partial see view (front view is towards the garden and the see is to the left). Once again - IT IS NOT JUST THE SEE VIEW is the CATEGORY of the room we are talking about. The one we paid for is better by all means including the view. I called Der Tour agent and she told me that she spoke with hotel and that she is fully aware of their unprofessional actin and putting us in not full sea view we booked and paid and the she requested that they move us again to right kind of room.
Two days later we were invited for a talk with Miss Lia. She was obviously sent to negotiate with us on behalf of the management and she did so being very, very polite, professional and full of understanding for what has happened. We excepted her sincere apology and hotel's offer for let's say sort of a settlement for the booking mistake - two complimentary massages and cheese plate, cake and the vine.
We never booked the massage - because we never wanted to (that is fine and was our decision) and the cake, cheese and the vine were really very, very nice done and selected.
The rest of our stay went without further discussion in terms of the room.
On the day of our departure we had a small talk with Lia and gentleman from the management to whom we talked the first night and we exchanged our impressions - very good once from the last year and some not very nice ones from this stay - including but not limited to the room issue. Both of them were very polite and nice that last day and gave us some reasonable explanations for example to our question where is the beach boy this year (he worked last year every day so the beach was much cleaner) - and we were told that he was injured and that hotel is waiting for him to recover and come back to work. I was sincerely touched both by the fact hat this very hard working and polite young man has been injured and by the fact ha the management obviously take care of the employes. All in all our last conversation went well. But after spending 2000 eur for hotel in Greece I think that is very important to stress some details:
First of all we arrived at the hotel precisely at 22:05 and didn't get any offer for at least cold dinner in room - they serve regular dinner till 22:00
WE NEVER GOT THE ROOM WE PAID FOR - we got just the partial see view but the room was not even close to the one we had last year - and we chose and paid for the same category.
Conclusion - Hotel is nice and the outdoor space is beautiful but the rooms are NOT 4 stars level and you can not argue on this. Here are uploaded pictures so anyone who ever stayed in 4 stars hotel can judge if this is anywhere near:
-the room is very small
-furniture is basic and except for the painting above the bad there is NOTHING to kill the white walls and ugly, cheep furniture
-there is NO equipment for the tee ad coffee making
-walls are paper thin
-air condition was leaking water directly to my head and nobody reacted despite our complains!?!
-TV is the old one (not LCD or flat) plus the half of the screen is green !?!
On top of this, the building is air conditioned only at the reception area - all the other space is hot and humid, beach this year was full of cigarets waist and other garbage with no one to clean, internet went down every day so we had to call reception and advise them what to do in order to put it back to order etc....
We will NEVER go back and Hotel Afitis and it's staff has many things to learn and to mature a lot if they have planes to call themselves "a boutique four plus starts hotel" since they are million miles far from that at this point and unfortunately that professional lower staff including Miss Lia who was exceptional can hardly fight this fact.
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- Also Known As:
- Afitis Hotel Afitos, Halkidiki, Greece