This is a complex of six hotels. We were placed in the last one on the complex 'Eta'. This is the oldest of the six and is absolutely NOT what you expect from 5 star accommodation. No proper working aircon, dark and dingy and very poorly sound proofed. The resaurant closest to it was the worst of a bad bunch also (the food is acceptable, but no more). We asked to be moved after one night, and wasted the entire second day of our holiday arguing furiously with various hotel management to try to get what we had paid for (nearly 500 Euro a night). They begrudgingly put us in 'Sigma' at 6pm on our second day, which was vast improvement. Eta should be walled off and made a separate hotel. It is a disgrace to call it 5 star.
Check out was similarly awful. They had agreed in advance to let us extend our room (at a cost) until 7pm, but when it came to the last day, they refused point blank to let us do this. Two children age 3 and 4 in tow and no room for 7 hours... Jusr great. Thanks Sunset.
Inbetween was spoiled by the attitude of the staff. I understand that if you are from one of the poorest countries in the region and have to serve rich Eastern Europeans all day, you are probably going to struggle to smile, that I can live with. But seriously, the staff didn't even try to disgise their displeasure of you being there. One staff member in particular was completely out of control and up in folks faces shouting at at the top of his voce... no doubt you will spot him if you are unlucky enough to be going there.
Shame... the management and staff with their default answer of 'No' to everything and agressive stance really let this place down. It's clean, impressively laid out and in a quiet location with a good beach, but at the end of the day, you just don't feel welcome.
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- Also Known As:
- Sunset Hotel Pomorie