Having had an enjoyable stay at Elysium four years ago, we decided to book it again on this trip to book-end some time in Santorini. This trip turned into a nightmare stay at Elysium.
Now maybe we booked the wrong weekends, but the venue is now more interested in making loads of making from the wider gay crowd on the island and gay cruises than it is looking after its own residents. Both weekends held a club event, which meant that for two days of our five nights at the hotel the pool area was closed to residents while they set up huge rigs and lighting structures. Our main point for staying there was to be able to relax around the pool and drink cocktails.
There had been no advance notice of these events even though we booked months ago (i'll go into that later). There was no offer of any kind of compensation or what would have been nice was a complimentary bus to get residents to the beach to make up for the inconvenience. Yes, as residents we were given entry to the events but we weren't interested and we also had to wear the silly armbands just to get back into the hotel and to our rooms.
With regard to price, we had booked direct with thie hotel many months ago. We then received an email from them cancelling our reservations claiming they had been under cyber atack. It transiped (as suspected) that this was not the case but was in factg due to them increasing their prices but not being willing to honour their existing bookings. We had to rebook with bookings.com.
While the reception staff were understanding of our complaints on these the underlying attitude was "it's not my problem" as they appeared powerless to act.
In general, the staff are great. Very friendly and helpful. The breakfast and lunch menus are basic. The rooms are comfortable and the bathrooms adequate.
Next time we return to Mykonos, I think we'll be looking to stay elsewhere.
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- Also Known As:
- Elysium Hotel Mykonos Town
- Elysium Hotel Mykonos, Greece