We booked through hotels.com and continued emailing Elena - one of the owners. When we arrived we were promised that a car from the hotel would be waiting for us - it wasn't. Luckily one of the other drivers was kind enough to call the hotel. When we got to the hotel it was over booked. The woman had a list of names and we were not on it. The driver and receptionist told us they could take us to another hotel the family owned. They kept saying "first class hotel". We got there (San Antonio Summerland) and it looked nice until they took us to a dungeon of a room, down a steep hill, under the swimming pool. The Summerland was way outside of town and not at all what we were promised. The hotel staff didn't seem to want to help us, it was like they succeeded at the bait and switch and knew we didn't have much in the way of options.
We read about this on the tripadvisor site, but decided to chance it. Big mistake. Very disappointed with this hotel, its staff and ammenities.





Value
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Value

Location



